I have been a patient of this practice for years and it seems like in the past couple of years the…read moreexperience has been on the decline. Initially the frustration came from the long waiting times at appointments. If you are more than 15 minutes late you must reschedule but if you were on time, I have experienced wait times of over 45 minutes before even being called back and an additional 45 minutes to an hour in the waiting room. This has improved but now you must wait extremely long times for lab results, making me think the labs are not going out daily. I had blood drawn on Monday and didn't receive results until Friday for results that other offices provide same day or next day. I have blood that was drawn on Wednesday and Wednesday has come again and still no results, so if it is an urgent matter this would not be the practice to visit. I do enjoy the care I receive from the providers, they are easy to speak with and knowledgeable in their fields. It's just some categories where the practice is missing the mark.

Was there once for an appointment. The staff was rude and condescending. I left without seeing the…read moredoctor. Never went back. I see nothing has changed.

I will NEVER go back to this office and will NEVER recommend it. I left and bawled my eyes out in…read morethe car the entire way to work because of Dr. Donohue. This was the first time I had seen the actual doctor. When the resident tried to update her in the hall, she was loudly complaining about me and didn't even let the resident get through with all of my updates and issues. She came in and was nice but abrasive then went back in the hall and complained about me some more really loudly. I feel like HIPAA was breached, and I felt mortified because I know I wasn't the only patient who could hear her. I wanted to leave right then, and I did apologize to her if I did something wrong, but she still complained about me. I felt totally disrespected and discouraged in updating my primary care doctor with my health concerns (isn't that their job???). People need to be aware of the degradation and violation of privacy I felt in that visit. I don't want anyone to feel the same way I did. I'm a strong person, and this really, really upset me. Also, because she didn't listen to the resident or me, she told me my back pain was a "new" issue (I've had back issues for 20 years but it's been exacerbated because I moved) and didn't need a specialist. She was accusing me of "dog paddling" multiple times when I was just updating them on what was and wasn't helping and updating my primary care on my health. I didn't notify them beforehand because the exacerbation occurred a couple of weeks before, and I figured I would tell them at my appointment and try to treat it to get it healed with resting it and taking ibuprofen. I'm not looking for medicine. I just want to know what's wrong with it. I also started feeling sick this weekend as well and was just letting them know because their questionnaire asks about recent symptoms. It's making me cry just typing this and reliving it. She was also telling the resident to not listen to "dog paddling", and it's really discouraging to hear someone training the next generation of doctors to be anything like her because I really appreciated him. Such a shame.

I love Dr. Donohue! Everything is quick and easy. She's personable and it's easy to communicate…read morewith the staff when I need my prescription refilled or have any questions

Excellent care, clean facilities and kind, caring physical therapists. They are focused on…read moreattention to detail, and communicate well with the doctor and patient.

I have been coming here since February after having surgery on my knee from running. These guys are…read moregreat. Easy to schedule appointments. Once I had forgotten to schedule and just showed up and they were so nice trying to squeeze me in. I'm a surgeon in town and have to say that it refreshing to see a team work so well together. So much so I look forward to going! Do not understand why this review is not shown ?? It's a very honest review yet for some reason it was blocked. Not sure why

Dr. Britt is amazing. She's kind hearted and very friendly. The office staff welcomed you in with…read moresmiling faces and joyful hellos. I've struggled with lower back issues due to my profession. Dr. Britt had designed a plan to help alleviate many of my current issues. She's always working to improve my "beautiful spine" as she calls it. If you're looking for chiropractic care, look no further.

Not to be tooo dramatic but life changing care happens here. No gimicks just results.read more

The Kirklin Clinic (5/5) has always pulled through for me. They are the main reason I moved back to…read moreBham in the first place since my physician was here. The quality of care I have received has been more consistent than it has not. There have been one or two individuals I haven't cared for, but I took the proper channels to address them. Parking is a pain like any other medical facility so be sure to account for that when deciding your arrival time. Be aware of EVERYONE walking in the garage. Someone will pop around a vehicle in a blind spot quickly. They have coffee that you can purchase at the cart or Starbucks if you just really need it. Sneaky Pete's and Wall Street Deli are easily accessible if you don't bring your own food, snacks, drinks and of course there are other options you can walk or drive to if able (sending someone else is ideal if you're here for treatments instead of a regular appt). Bathrooms are clean/checked often, facility is clean, most staff is pleasant/helpful. I find it easy to navigate by following the signage. Add some additional time for elevator wait times in case they are busier than normal. This is a high traffic building in general. My main complaint (0/5) is with the changes in the 5th floor infusion clinic (I can't speak for other areas). The individual that took them over at the end of last year has made several changes. One of the main ones I find an issue with is claiming there is no budget for snacks or drinks for the patients anymore. It used to be customary to offer a snack and drinks upon receiving your treatments to help with nausea, mask the horrible taste you have while receiving treatments, provide something for your time there, etc. I bring my own anyway, but there are several individuals who simply forget, don't focus on it because or pain or discomfort, or cannot afford to do so. There were 6 complaints I heard in the pod I was in for my most recent treatments over this change. I loveeeee the nurses here and even they aren't pleased delivering the news each time. UAB makes entirely too much money to claim $.05 cheez its, peanut butter crackers, chips, etc are out of budget. They offered that and more plus ginger-ale, juice, other sodas or water for years! The little things tell you if a facility cares about/values you as a patient. If you think people don't notice - they do. Even from something the higher ups feel is so small.

We arrive at Kirklin an hour early expecting all upsets and mishaps. Well, fortunately, we had…read morenone. From valet, to information to patient escort, this group is exceptional. We were in and out in an hour and a half. Thanks to the entire clinic and CT area staff! We have to come ba

I always have great visits to Southlake Orthopedics! Friendly staff, clean environment and a very…read morecaring doctor. Who knew at 40 you fall apart and need doctor for everything on your body! Dr Grantier is awesome! He always take care of my needs and very professional.

Doctors are excellent, but the support staff and billing process have been extremely frustrating…read more I received a "First and Final Notice" for a bill more than two years after my visit. Despite multiple attempts, I have been unable to reach the billing department. When I called the office for assistance, they were unable to help and simply transferred me back to billing, where no one answers the phone. To make matters worse, the note on the bill threatened collections. I attempted to pay the balance online, but the Phreesia payment system froze and would not complete the transaction. At this point, I have tried every available option: The billing department does not answer calls. The office staff cannot answer billing questions. Calls are routed back to billing with no resolution. The online payment system is not functioning. The physicians may provide good care, but the administrative and billing experience has been unacceptable. If patients cannot get answers to billing questions or make payments through the available channels, there are serious organizational issues that need to be addressed. Unfortunately, this experience has earned a well-deserved one-star review..

The Kirklin Clinic delivers high quality care. It's the parking. Insanely bad design makes the…read moreplace a disaster.

Pro tips: Valet the car!…read moreArrive early if you need a wheelchair. It takes some time. There is a coffee cart on level two, that closes by 4pm. We came for a surgery consult. All the staff, from valet, patient transport, check in and docs.... All kind, compassionate. I feel like they each care about the patient needs and outcomes. I also found the space to be very calming. Which was super helpful. The bright light streaming in. The facility was also very clean!! Which I find to be indicative of quality of care.