Moving to the area, I had to update my auto insurance. While at it I needed to add renters'…read moreinsurance too. My carrier put me over to Secord as my handler and so far, so good. Each time I've gotten on the phone with them to handle things, it's always been pleasant. I won't name drop anyone, but I appreciate being helped in a friendly way when dealing with something that I'm not excited to have to do. When I kept getting notices of proof of insurance being required, I was helped out. I don't have a printer so that I could send these documents but thanks to my agent I could electronically sign, and they sent it directly to Progressive, who kept bugging me for the proof of coverage. So, this is a good start. I hardly ever spoke to my handlers back in NJ, and may not here either, but so far, I'm glad that they're pleasant to deal with.

Good rates. Communication pretty good but good use a little improvement. I will use them again.read more

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

Thanks so much to Jessica Martinez for the professional service she had provided while we were…read morebuying our policy. I appreciated how through she was in giving us all options.

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

I've had a fantastic experience with State Farm! Customer service is always quick, friendly, and…read moreattentive. I appreciate the peace of mind I have knowing I'm covered and that when I do email or call, my matter is quickly taken care of. I highly recommend this agent and his team for reliable, caring insurance needs!

Super amazing staff. Elijah C. was especially helpful. He explained all the policy nuances in…read moredetail. Very knowledgeable team! Glad to be a customer with them.

In 2019 RGIA took our payment but forgot to pay the insurance carrier (they are a broker) and tried…read moreto get us to sign a "no loss letter" once the mistake was discovered. It was completely their mistake and the owner of the agency never would take our call. They put it on a more junior employee to deal with it. We no longer use them because they do not follow good business practices.

I have been impressed by their level of service, always quick to respond…read more A year back my husband lost his wedding ring and we had a special coverage that replaced the ring even though it was his fault for losing it. Very cool.

I was shopping around for possibly lower insurance rates so used their online form to request a…read morequote. They followed up with me promptly and gave me a quote for another carrier, essentially same rates I'm paying now. I know there are apps and sites that do this for you, but I've tried them and they usually end up sending you to the insurer's website to get meaningful quotes. So nice to have an expert to help.

I just wanted to give a shout out to Dina at Insurance Services of Washington. I've worked with…read moreDina for many years and she is absolutely fantastic. Always has the answers and if she doesn't you can bet she'll find out for you! The whole team is great and my family has worked with them for over 50 years (their family owned). Highly recommend them!

Ken in amazing!! So easy to work with.. He is SO quick to reply to emails even DURING open…read moreenrollment! I was a referred to him by a friend and could not me more grateful. He made a DAUNITNG task easy and stress free and now I have great insurance for the new year! Ask Ken he will help you!!

Ken helped navigate us through the complex process of choosing healthcare. I found his experience…read moreinvaluable in understanding what type of coverage would be the best fit for our personal situation. Recommended!

Chip and Sean are extremely helpful and responsive. I have been working with them for years because…read moreof their friendly straightforward approach. From every stage of my life (renters insurance, condo insurance, to homeowners insurance) they have been with me every step of the way! You really are in good hands with these guys!

Customer for over 10 years. Excellent customer service. Feel confident they are looking out for our…read morebest interest. Friendly, fast answers to questions and service. Always just a phone call away. Been married and needing insurance over 40 years and these gentlemen are the best agents we have ever had. Can't say enough!

Julie is amazing when it comes to Insurance and her guidance is priceless!! No question is to big…read moreor to small - her knowledge and understanding of insurance is the best in the land! If yo have ever thought about any aspect of your insurance and wondered.....then reach out Julie - she will guide you in the right direction!!

Jordan and his team have been prompt in all requests for insurance quotes and information. The team…read moredoes a terrific job with follow up and truly makes you feel as though you are part of a family. I was previously working with a different insurance company and Jordan was able to save me not only money but peace of mind in switching; this included instructions on how to best cancel my existing insurance and what questions should be asked. I highly recommend Jordan and his team for any and all insurance needs, there is a reason why his clients go out of their way to give him reviews and 5 stars!

I have decided to leave a updated review. I waited and…read morestayed with them to see if they were going to improve with things Easing up. But Alas nothing , I got a notice a week before my renewal that they wanted to talk about it. When the time came they didn't call . I called them to see what was up and they told me that Jordan just stepped out of office. Telling me that he will call the next day. Which I received no call. So I am not renewing .