I always try and support local businesses. However, I ran into a situation today that will keep me…read morefrom shopping at Connolly's going forward. I bought a toilet handle and other items at the Connolly store located on Wells Street. Unfortunately the handle was the wrong color for my toilet. So I tried to return the item to the Connolly store located on Maplecrest near my house. I was informed rudely by the young lady that that this location would not take the item back even though both stores are Connolly's. The reason being that although each store has the same ownership, they do not carry the same inventory. Since Maplecrest did not carry the toilet handle, I would need to drive across town to the Wells Street location to return the item. I asked to speak to the Manager and he told me the same thing. That is the way the Owners want return to happen. It is the responsibility of the customer to return an item to the correct Connolly store. I say this is POOR Customer service and will never shop there again.

Super quick and helpful service! Reid new exactly what I was looking for, in and out within minutes.read more

Pretty standard. It's pretty easy to find stuff. Staff is decent. They'll help you if you ask for…read moreit.

UNABLE TO EDIT also had a photo to add; spelling correction: posted v ------- pisted…read moreOctober 1st, 2022 i had a most disheartening experience at this Menards with plumbing department manager and one other CS rep. my encounter was concluded by an unprovoked malicious act "recycling" a trim ring that could have been sold separate from the kit it had once been attached to along with some other items i intended to purchase. Mia the front end manager was very gracious and attempted to rectify the wrong that seemed to have been directed at me but the "trim ring" had disappeared! sad state of customer NO SERVICE!

We used this company while finishing our basement in our new home. We met with Kira to make our…read moreselection for cabinets, countertop, and associated hardware. Kira was extremely attentive to our needs and she made excellent recommendatios to what she believed would be our best selections. Kira kept in constant contact during our construcion phase while keeping us informed of the bulding progress. Once completed she called to schedule the delivey. Bob arrived ahead of the delivery truck and insured that the complete order had been fullfilled. Bob and Kira know and understand true customer service! We highly recommend Brookwood Cabint Makers!

Nice cabinets horrible customer service. Called to ask about getting my cabinet repaired and the…read morefemale that answered the phone said she had no interest in helping me and hung up the phone. This is not only bad business its just bad people.

This is a great store, very well stocked, very organized and clean, wich I really appreciate…read more It's so easy to find what you need when everything is so organized, and nicole the cashier was absolutely wonderful, she answered all my questions and was so kind. We need more women like Nicole, very knowledgeable and quick. Ill definitely be back. Keep up the good work Nicole .

Awesome location for cheap Tools! If you haven't been, I…read morewould definitely consider making a stop. Especially if you are working on any type of Home improvement or automotive do it Yourself type of project. Prices are pretty unbelievable. Be sure to look online for coupons. You can get free items quite frequently!

Good place to rent some equipment! Had a big party out in the country last year and put some boys…read moreto work! We yanked a few stumps out with a stump puller! Got the yard mowed up all pretty! We rented a few lawn mowers, stump puller and had a big beer blow out! crushed some stuff with other equipment

No the manager was a bigot, I am disabled and in a Jazzy, he greeted everyone that came in, and me…read moreand my assistant, was treated like crap, I own Almishkal. Gallery, I have painted painting of Presidents and a future King, and my rolladex is full of who's who, never in my life have I been made to feel like trash, except for this day a cold December day, when I mailed a sculpture too Indigo Gallery in Philadelphia Pennsylvania, the store manager was rude beyond rude, not one time did he speak to me,he and the cashier were making fun of us, but later I called the 800 number of Do it best, and reported it, its not the company but the man that runs it, A total ducsh bag, sorry, but that was not how a store should be run, I received a wonderful call from the VP of Do it best, such a lovely gentleman, he was terribly sorry for his employees actions, So don't rate do it best on this complaint, but the person that runs the Wells street locate, in Fort Wayne, a real loser

The store has been significantly updated making things a lot easier to locate. As always, the staff…read moreis friendly and eager to assist you. Connolly's continues to be my favorite store.

Amazing staff! Ask any question and they know exactly which aisle! I was often guided to the…read morelocation when I wasn't totally sure of the item I needed. They were incredibly helpful with great suggestions! The store is so well set up and fully stocked and the prices are great!

This location is great as it's located around many of the shops in Southwest Fort Wayne. I find…read morethat it's difficult to get assistance when shopping as it's hard to locate crew members. They do have some clearance items, but you really do have to hunt for them. Overall, their quality of home improvement is better than Their competitor Menards down the street. Prices unfortunately are on the higher side often. You can find it cheaper if you want to buy it online or at another discount home improvement store. When you're in a pinch though this is a great place to go for home. Improvement needs. Come spring. We often come here to buy bags of mulch, which is cheaper than having it delivered.

10/24/24 1:30PM. Like any of the big box store trash every…read morelocation is a crapshoot. This Lowe's has been hit or miss for me, but floor staff are generally polite and helpful. Today however, management really dropped the ball. I go to self check out to purchase approx. $300 in items. Ring everything up, all is normal. Electronic payment is approved and I select that I'd like both email and paper receipt. Then suddenly I'm back at the main screen like nothing ever happened. No receipt. No email. Huh? Clearly something happened and the sale didn't go through. I ring everything up again but as I go to pay some nagging thing in my brain urges me to check my bank account first. Sure enough my account is negative $315.66. There's the Lowe's charge right there at the top. So I call the associate over and explain the situation. She logs in and prints the last receipt, which coincidentally happens to be near the same amount I was charged. But upon reviewing the items I recognize that this is not my receipt. The associate is clearly at a loss and offers to call her manager. Her manager arrives and was polite and helpful but ultimately could not discern why my transaction didn't show in their system's history while my bank showed I had been charged. So she offers to ring everything up and charge another $315 to my account, assuming that the first charge will fall off eventually and if not they can facilitate a refund. I mentioned that this solution assumes that I have a spare $315 to spend on the 2nd transaction and that I'd prefer to find another way. So she escalates to her manager, who is apparently the assistant store manager. Sandy I think? This is where it got interesting. She shows up and is belligerent and unprofessional throughout the entire interaction. Her employees explain the situation to her and her response is, "the only way you're walking out of here with this stuff is if you purchase it again" I explain to her AGAIN that I've already paid and can show her the bank statement demonstrating as much. She proceeds to patronize me regarding the nature of bank holds. I explain to her that I worked for years in a bank and understand holds quite well; and that she is assuming that this charge will fall off of my account with no evidence whatsoever; and while she obviously has no problem gambling with my hard earned money, I'd rather not. I reminded her that this was some sort of system failure on Lowe's part, all I was guilty of was giving them my money. She abruptly says "no it wasn't" and proceeds to continue arguing with me by simply shaking her head and repeating the word "no" anytime I speak. She went so far as to say that I had not been waiting for my receipt for 30 minutes because she had only been called "3 minutes ago". Apparently she never mastered object permanence, and was struggling with the idea that an entire world existed for hours before she showed up. When I offered to show her some timestamps her fellow manager (a tall younger gent with glasses) jumped in to save her saying that that wouldn't be necessary. This? This is the lady that you guys decided was upper mgmt material?!? Wow! I have now left this Lowe's, empty handed and $315 poorer. Needless to say I will dispute the transaction directly with my financial institution and never go anywhere this Lowe's again. Not until and unless they completely overhaul their management team and choose to invest enough in their tech to prevent these situations. Read the other poor reviews. I'm not the only voice here expressing dissatisfaction with upper mgmt at this location. Clearly a trend.

I Noticed the Connolly's have a number of stores around the Fort Wayne area. This was the first…read moretime I have been to one of their locations, this one was very nice, clean , well stocked. I met the most energetic young salesperson who was super helpful in helping me find a flagpole bracket! Check out was super pleasant too! Great hardware store made better by the people.

I called the store in advance and spoke with Berta. I needed to have a lock rekeyed. Berta…read moreinformed me that the person that did the work was at the store. I show up at the store five minutes after I called and the person that does the re-keying will not be in until tomorrow. I will not be back.