BEWARE... I worked here as a transport driver for 8 months and I'm so HAPPY I'm out of that MESS (explained below). With that being said, I'd like to start off by giving credit where credit is due. The technicians, therapists, nursing, counselors and some drivers are wonderful and you can tell their heart is in their work. They have helped a lot of people. CONS... Pate is NOT approved by the FDA nor is it BBB accredited. Once you get into case workers, program directors and higher-ups, you'll wish you never sent your loved one there. Especially since they were bought out by corporate and fired 45 employees, including a gentleman who was undergoing cancer treatments. I knew way too much and they tried to get rid of me for months because of this. It all still weighs heavily on my mind. Employees would call this place PMS (Pate middle school) because of all the drama. There have also been suicide attempts here by employees that were publicly posted on live Facebook feeds. Along with "love triangles" between the program Director, transportation supervisor and his fiancé. If your loved one is needing long-term residential, I would NOT send them there just based on their Program Director, Monica Brown. She calls ALL patients liars and treats them like they are idiots. Monica would make comments such as " So-in-so is lying about their pain in order to get more pain meds." How can this even be TRUE if the technicians give patients their medications?? And how does she know if the patient is in extreme pain or not?? Monica abuses patients and has their family members bullied, including inside of their children's schools. When she had her own business just before joining Pate, she stole medications from the patients, stole insurance money & filed bankruptcy on $1 million worth of debt owed to companies that provided patient rehabilitation services and then put all of the patients into one home to abandon them. She has been recorded saying that she knows where illegal drugs are stashed at West and Main houses, doesn't care about the patients well-being and left them there. She has also bragged about admitting illegals into Pate herself. She and many others are all about the money and would brag about how much she made, including divulging HIPAA information to others, which is a huge violation of HIPAA law. I tried to speak with management about these situations but they just turned their heads the other way. There have been numerous occasions when case managers would copy & paste one patient's HIPAA information into another patient's file. This is extremely dangerous behavior, as it can lead to patients getting hurt. As a driver, we were closer to patients and their family members who were on the day Nero program. I was told that I could advocate for my patients when things went wrong or could be improved. I was shut down during a few attempts, but I never stopped. They have a retention department that tries to keep patients enrolled as long as their insurance is paying. Sales. They lie to the patients in order to get them in the door. They have not let some of my patients graduate the program or complete the driving training because they would come up with some off-the-wall crap about what the patient "STILL needed". During my last couple weeks driving, one patient's insurance company had paid for a new wheelchair and it was sitting at Pate with his name on it. The day insurance stopped paying for the rehab, Pate quickly sent him home and his family told me that they had no clue how to take care of him. They tried contacting his caseworker several times with no response. Pate wanted to send him home without a wheelchair because his new chair had "disappeared". And this isn't the first time that's happened. I have had quite a few patients quit for many different reasons. One of the biggest complaints being that there is no individualized therapy as everyone is on the same playing field. There are way too many issues to dive into detail about, but there are better places out there for your loved ones read more

My name is Coach. I am a stroke survivor. I made so much progress with this facility. I came to Pate after being referred by another facility. I came to Pate to stand and walk again, regain my cognitive processing, address my occupational deficiency. I lacked confidence in the beginning. Pate helped address that Thanks Steven, Fran, Ashley, Cassie, Linda, Patricia, Carmen, Eric, Logan, Morgan, Nancy, Jacob, Erica, Hailey, Kevin, Barbara Durham and all the nursing staff. As a patient I can tell you they care and treat you like family. I am now at home living by myself. Pate referred to another company called Collage Rehabilation to assist with my new environment, by trying to live independently. They have been wonderful. Thank you Mark and Dr Jennifer Featherston for running a top notch program. read more

Physical therapy is excellent, speech is awesome but on the other hand occupatinal therapy is using outdated treatment. The casemanagers are nice but are over worked therefore making mistakes and giving excuses to the patient/client. Inpatient some staff positive and a few negative. The food they serve is not for stroke patients, breakfast appropriate but lunch and dinner could use help Moreover it's okay, but not A1 that is not the best. Home therapy has better more up to date occupational therapy. If you need therapy try encompass of plano and Bright Star. read more

DO NOT GO HERE! This was a terrible experience for my father while he was here. Case manager was terrible, actually all management is worthless. Billing is off, no communication. Therapists change frequently, my father had no stimulation he sat around and had very little therapy time. Just take this as a warning, do not go here, you will regret it. read more

Run from this facility! The long-term care here is awful as well as the management. Anyone that has a family member here should remove them as soon as possible. The upper management does as they please. They constantly make mistakes and try to use ignorance as an excuse. The amount of times I've heard "Oh, sorry." is ridiculous. Care concerns: My father was being left in his bed for 15 hours at a time. I suspected he was being left in his bed so I put a camera in his room. My suspicion was confirmed within a matter of days after I put a camera in his room. I had to call and tell them to get him out of bed. After I confronted them about my father being left in his bed for hours at a time, they started keeping him out of his room. I have a video of staff members removing him from his room for no reason. I've heard staff members say the following statements. "I'm not giving ________ a shower. I already did my shower today." "What does she want now? I'm not going to check on her you do it." "It's New Year's Day, I can't give showers because it'll wash the good luck away." The food is terrible. The campuses have a menu but they don't follow it. On the weekends, staff members buy food and bring it in to feed themselves and the residents. It is absurd that an underpaid employee has to provide food for the residents to eat. Otherwise, the residents are served frozen chicken fingers or oven-baked cheese sandwiches. The residents with special diets that need their food pureed are fed disgusting food. One day they made frozen chicken fingers and the only thing that they had to puree them with was ranch dressing and water. They literally took an entire bottle of ranch and mixed it with chicken tenders and then fed it to the residents. I asked if they had chicken broth or any broth and they said no, that they only had ranch dressing. One lady said to another resident's daughter, "I don't know why they have him on pureed food, he can eat just fine. When I have a hamburger I give him bites of mine." I've seen staff members leave the burners on the stove with nothing on the stove. I sat and watched the area for 20 minutes and they never turned it off. I was leaving the area and found a staff member and told them to turn it off. The kitchen area is open and anyone can pass through it. They have chains to block off the area but they are rarely used. Rooms are rarely cleaned. I know, I have a camera in the room. I see how often they clean. They take clean blankets and place them on the dirty floor and then put them on the beds. Staff members told me that they were mixing two of his medications to make a paste and applying them to his body because he had something on his skin that they didn't know what it was. Neither employees are nurses nor is there a doctor's order for this. Some staff members don't take their gloves off after changing the resident. They leave them on and then touch everything in the room with dirty gloves. Communication is awful. Even when you tell the facility that someone will be out to visit the resident, they take the resident off campus. Then they act stupid to try and cover up their mistake. I send 3 messages saying a visitor would be there to see my father and they ignored my messages and took him off campus. There is a high rate of staff turnover within this company as well. The staff-to-resident ratio is awful. There have been days that only 2 employees were present and there were 15 residents, most in wheelchairs. Staff members are not trained on how to communicate with those with TBIs. I continuously hear one lady tell my father, "Oh you're OK." She asked him to move one day and when he didn't immediately respond to her, she huffed and said, "Whatever" and left the room. Staff members do not use gait belts properly. They tug and pull on the residents. One girl had the belt directly on my father's skin pulling on it. The list goes on and on. read more

I attended Pate in Ana for a few months and had a lot of positive experiences but over shadowed by some of their negative people and process. I will update the review in the next month or so. But Here are some positive notes. Tara in Physical Therapy is a star, Thank you!! If you could pull out PT, Speech the OT people, you have a good group. They are good why, they do the same thing day in and day out, they focus on you. Where things get messy is when you put a clinical person in charge of people. Those people who are now in management seem to refuse to fill in when there are people absent. read more

Found this to be a very caring rehabilitation facility that did extraordinary things with a family member. We especially liked the equine therapy on their ranch. Very pleased with their services. read more

After my husband had his stroke he was inpatient at Pate Rehabilitation in Anna a- what a God send!!! He is home now and continues with therapy and we are truly blessed that Pate was recommended! read more