I purchased a porcelain countertop from Five Star Granite and Marble and had it installed by them…read morewhen I redid my kitchen in 2020. They should be called One Star Granite, not Five Star. After installation I noticed two chips, which I accepted because we were right in the middle of Covid and I didn't know what else to do, but they neglected to mention that the small chip could eventually result in a full-fledged crack which is what happened. I don't know if or how this can be fixed because I have not been able to communicate with the owner. The cost was over $8000 and now the owner, German, refuses to take my many many calls or respond to my emails. I even asked my contractor to speak with him, but still no communication from German. This is what standing behind your work looks like??? Do not hire this company!! I can accept mistakes, but this level of service should be recognized for what it is ... negligence and theft.

The most wonderful staff to work with. I highly recommend using Rita and her team for any projects…read more They have stellar customer service and I can't say enough good things about my experience with them. Thank you guys!

Update: the company is now working with me to replace the carpet under warranty. While I did have…read moreto aggressively follow up to make this happen they are doing right by their promises. Final Update: They replaced our carpet and it now looks great. Mark was very apologetic about the delay and finally made things right.

I had luxury vinyl plank (LVP) flooring installed in my foyer in September 2020…read more The transitions of International floor covering LVP do not stay in place - so much so that the installer face-nailed the transitions after applying generous amounts of construction adhesive underneath! Having worked with laminate flooring myself, I found that odd, not to mention unprofessional. Within a month, i.e., by October 2020, the vinyl plank had snapped like a cracker right by the entry door. I called Mark Mateev, emailed him, texted him - all to no avail. I called the local office of floor coverings international and later called the national office - again, no response. Before hiring Mark, I recall asking about the other review on this site about their poor customer service and he dismissed it saying the parts took a while, but he had fixed their problem. Based on his experience with me, clearly I was had.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

Racso Plumbing responded immediately when my A/C was not working properly after work was not…read morecompleted by a different company. He fixed everything beautifully that needed correction. Pleasant personality and he found the exact problem during the hot weather, too! I will also keep him on my "speed dial" for heating & A/C.

RACSO PLUMBING & HEATING OF RIDGEFIELD PARK ARE JOURNEYMEN MECHANICS AND TECHNICIANS IN HVAC. In…read more April of 2026 I made my mind up to find out if I was told the truth three years before by a well known HVAC contractor. I asked Racso to look and see what the problem was. The previous contractor said the unit was dead with no coolant left in the system. They said they must replace the outside unit plus the two units in the house.RACSO found two leaks one at the outside unit and the other in the lines going through the garage to both inside units. The starting price from the original contractor was well over $20,000, on the way out the door he lowered it to $12,000.. We laughed in his face and used window units for three years. Now i'm sitting with a broad smile on my face with my mitsubishi Mr.Slim keeping me nice and cool for a little over three thousand. Several weeks later there was a sewer clog and a water leak inside a wall . it was fixed in no time. Thank God for RACSO