The speed I am paying for Is not a reality and they say…read morethat I should have known I would get lower speeds. They suggested I pay more and upgrade

Absolutely horrible customer service. Trying to help my 84 yo mother get her bill corrected and…read morethey transfer me, place me on hold for up to an hour, then disconnect. This has happened over and over again. Once they told me to go to the local store, which is 110 miles away.

I'm not mad at what they are providing. I have been doing just fine with what I have. The customer…read morerep could be a little more helpful when I call, but the job gets done.

Since Spectrum took over the cable TV and internet service for my area, there has been a 32 unit…read moreapartment complex that houses elderly and disabled residents that has been left without those services for going on 4 months now. They are also ignoring calls from building management. Spectrum.... you should be ashamed of yourselves. With the weather turning colder, and the Holidays coming fast, people will be inside more and some form of entertainment would sure be nice. FFS if I could give negative stares it would -5 GET IT TOGETHER SPECTRUM

I just received my "new" phone, but I have to figure out how to activate it online. Good luck…read morewith that BS. And they have a customer "sales" office 509 miles away, and when I call it, it's the same 800 number that tells me they can't activate my phone, and to look online. The online site says they can't activate my phone either. The "loop" they have you on is automated. Whomever designed this "system" of customer service. Be it CISCO, or inhouse should have been fired. This is NOT service. If you can't compete with service from Verizon, or even consumer cellular, perhaps we should file a complaint with the FCC to have you eliminated as a service provider.