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    Pass Auto Glass

    4.0 (4 reviews)
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    Response time

    2 hours

    Response rate

    100%

    Services - Pass Auto Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

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    4 years ago

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    Ulises S.

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    6 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (236 reviews)

    Against my better judgment, I followed a dirt hauler on the freeway, mostly because my exit was…read moregetting closer. Silly me. Within moments of my decision to remain in the slow lane, a rock flew into the bottom left hand corner of my windshield, leaving a crack the size of a nickel. I called Safelite from the road and set up an appointment for the following Monday (many time slots were available!). I signed up for reminders. Safelite sent me a reminder and a video to watch in preparation for the appointment. Safelite likes you to show up at least 10 minutes early. I showed up 15 minutes early and they took my car right away. The reminder told me that it might take 45 minutes, but the clerk said it would take about 30. The restrooms are a little dingy and there's no paper towels in the one I used, but the waiting room has coffee, free WIFI, and many chairs to sit in. This Safelite location does not take Apple Pay. As soon as my car was finished, the technician drove my car to the front and handed me my keys and my receipt.

    Absolutely terrible experience with Safelite. I scheduled an appointment for an OEM windshield…read morereplacement and was specifically assured ahead of time that everything had already been submitted and approved before my appointment. I drove almost an hour to the nearest location only to be told when I arrived that they had JUST submitted the OEM request the same day as my appointment. Complete waste of my time and gas. When I asked them to check who called me and confirmed everything beforehand, the employee behind the counter pretended to look into it and then said, "I'm not sure who called you." No accountability, no professionalism, and clearly no communication within their own company. Avoid this location at all costs. They will tell you whatever you want to hear just to get you in the door, even if nothing is actually ready.

    Fix Auto Redlands

    Fix Auto Redlands

    (142 reviews)

    From the very first day I walked in, Lacy was absolutely amazing. She made the entire process…read moresmooth, stress-free, and kept me updated every step of the way. Getting into an accident is never fun, but Lacy and the team at Fix Auto turned a stressful situation into a positive experience. Their customer service is truly next level -- friendly, professional, and honest. They took the time to explain everything clearly, worked directly with my insurance, and made sure my car was taken care of from start to finish. When I came to pick it up, I was blown away by the quality of the work. My car looked brand new, like it had never even been in an accident. The attention to detail was incredible. I can't say enough good things about this shop and their staff. If you're looking for a place that genuinely cares about their customers and takes pride in their work, Fix Auto is it. I highly recommend them to anyone needing auto body repairs -- you won't be disappointed!

    1 star -- Unethical practices and harassment…read more My experience with Fix Auto Redlands was unacceptable and extremely stressful. Throughout this process, their business practices felt deceptive and predatory. Billing was unclear and appeared inflated, explanations kept changing, and there was a complete lack of transparency. Instead of clear answers, I was met with deflection and pressure. What pushed this experience over the line was the constant phone calls and harassment. Rather than professional communication, I received repeated calls that felt intimidating and inappropriate. It became necessary to protect myself by documenting everything. If you deal with this shop, record every phone call and save all emails and messages. Do not rely on verbal conversations alone. Get everything in writing and review every charge carefully. Concerns were not addressed respectfully or professionally -- they were dismissed. This caused unnecessary stress not only for me, but also for others involved in the process. I would strongly caution anyone considering this shop to think twice. This was one of the worst experiences I've had with an auto repair business, and I would never return.

    Pass Auto Glass - autoglass - Updated May 2026

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