Doctor was great, patient, and explained everything to me. Support staff is the reason I decided…read morenot to return to this practice. I needed to reschedule my appointment so I called 1 week in advance. The staff acted like they had no idea how to do this. They explained that the doctor is not seeing patients after a certain date so I asked if the dr was leaving the practice. If that was the case then I needed to schedule with another doctor there. They kept transferring me back and forth between offices and put me on hold for a total of 35 minutes between transfers. The staff needs to be trained not only on procedures but on telephone etiquette and customer service. Update: found another doctor with a different practice, staff appears to be well educated on customer service. I called back to Houston Eye Associates and on hold for 5 minutes just to request my medical records be transferred to other dr, and to no surprise they did not know the procedure. Sure glad I don't have to deal with them anymore!!!

I was so impressed with Michelle Levin the Dr I saw. This lady was reassuring to me about the lasik…read moreI had done 19 years ago . She explained what was done and why it was done that way. I thought that my vision was lacking in one eye and she explained that it was left that way for a reason. I was happy to know more about my eye health than I did before.

I went to the Eye Center of Texas on 03/04/2026 to ask about the details of my Dad's Macular…read moreDegeneration. I talked to Amber at the front desk and she was extremely helpful, courteous, and professional. She was able to answer all of my questions and provide all of the information I needed. Thanks to Amber, this was a great experience.

The doctors are good but the wait time is inexcusable. You will wait over an hour to see a doctor…read more Yesterday we waited just over 2 hours. The doctors want us to be on time for our appointment yet they don't respect our time by seeing us on time. The answer to this is simple: schedule less patients. I feel as if they are packing in as many patients as they can to make more money, not caring about how long we have to wait. If you do go here, expect to wait at least one hour, at a minimum.

Office experience was awful, women felt entirely entitled. The receptionist has the mind set of an…read more8 year old child. And the ability to focus is extremely challenging some would stay the struggle is real. But over all management DOES NOT CARE!!

The staff here is so rude! The front desk lady Elizabeth asked me for my insurance and I gave it to…read moreher and was confirming my benefits and found them out in a short amount of time but continued to called my insurance just in case? She kept saying how frustrating I was and was talking about me negatively under her breath while I was standing right in front of her. After I checked in after an HOUR, she charged me and went to talk to the assistants/nurses/doctors and were saying how annoying I was and it was LOUD. I have the correct insurance and was just standing at the desk answering all of her questions. everyone in the waiting room was staring at me and looking at me weird. Not a good experience, patients should be treated better

I have been coming here for over 4 years. Dr. Hakimi is an amazing doctor who truly cares about his…read morepatients but the front desk staff and scheduling here is absolute garbage. My appointment was set for 10 AM, I arrived at 9:50 AM, and by 10:45 AM I was still sitting in the lobby with 4 people ahead of me. I don't have time to spend 2 hours at the eye doctor. Stop over scheduling and see people WHEN THEY'RE SCHEDULED. When I informed the front desk girl I would need to reschedule my appointment since it was now 45 minutes past when I was supposed to be seen she laughed and could have cared less. I had to take off from work to come to my "appointment" and am scheduled to go in at 11:30. So essentially I took off from work for no reason and wasted 45 minutes of my day. Additionally, the facility is disgusting. The lobby chairs are covered in what looks like dark fecal/urine stains and the arms of the chairs have sticky residue on them. I called over to Pasadena Eye Center on Crenshaw and made an appointment for next week. Take your money else where. Maybe Dr. Hakimi will take these reviews into consideration & do a staffing revamp.

I went to the Pearland location and while they were punctual and friendly, the actual equipment and…read moreespecially the bathroom was pretty gross. I didn't see them wipe down the equipment before I put my face on it and I didn't think to ask them too because I assumed it was clean but after putting my face on it it didn't feel clean. And I went to the restroom there and there was pee stains all over the seat it was pretty nasty. If they clean up better and have better sanitation practices then I would add more stars

The wait time is ridiculous been here for 4 hours and they come outside and tell me they are going…read moreon a lunch break and they will be back in 1 hour and then I STILL have to wait my turn. If you come here plan to wait all day long 6+ hours

not only did they reschedule my dental appointment many times but they also sent a confirmation…read moretext with the appointment time and when i showed up at that time the dentist says the appointment wasn't at that time and that I was late to my appointment even after showing the text of confirmation I received. I felt very rushed and the dentist seemed to just rush through my treatment.

I redownloaded yelp just to write a review for this center. Doctor Lipsky is the greatest and the…read morestaff in the office are the most helpful, knowledgeable, and caring people. There are other places that offer cheaper LASIK surgery, but do not take a chance on your vision that could negatively effect you the rest of your life. I am 22 and was seeing about 20/80 in each eye, now I'm easily seeing 20/15 which is life changing and LASIK was one of the coolest experiences of my life. The recovery is a piece of cake and if you're thinking about it, save up and do it. They also offer financial assistance. Lipsky is a genius with incredibly solid qualifications. 100% 5 star review and would trust this guy with brain surgery (if that was what he did! Lol)

By far the best decision I ever made! The staff is friendly and efficient. They make you feel so…read morecomfortable and welcome before and after your procedure. Dr. Lipsky talks you through the whole thing and is so comforting throughout the entire procedure. I have 20/15 after my Lasik! Getting my freedom from glasses and contacts has never felt so good! I highly recommend Advanced Laser Vision and Surgical Institute to anyone looking to get Lasik!

Forcing patients to pay for "services" that are NOT required for a routine eye exam is completely…read moreunacceptable. When I said no to their alternative eye dilation test/procedure, they refused to allow me to get my eye exam. I was told that their doctor requires this and I have to or they won't see me. Sooo trying to suck more money from your patients when they should have a choice of getting a procedure done or not? Bad business. Beware of this place.

I've been going to the Dr. office for over 10+ years. Always get taken care of. Any issues I have…read morewith glasses, they handle it and get me ready to see the day. I will always come here before going anywhere else. Even when I've asked about getting my eye surgery, they do not shy to give you your best chances of getting a successful procedure done. He's taken care of my parents and my family's eyes for years. His staff is also very helpful and patient. I always take an hour at least looking through the glasses to see what fits best and they are very honest when asking for opinions.