My relationship with Chuck's began in 1982 when I could only afford used appliances. They sold me…read moregood ones, and when I bought an ancient O'Keefe and Merritt stove from my landlord they kept that cumbersome old beauty running for another 35 years. I love that stove, and Chuck's has the increasingly rare technicians who know their way around it. They can find parts in flyover country someplace....Meanwhile they service my modern appliances, and sell me my new ones. My attempt at a quick purchase of a washing machine from Best Buy was a nightmare. I was delighted when that pos died and Chuck's sold me a brand new commercial washer from Speed Queen, like the ones in laundromats.....I'm 78 years old. I just hope the business outlasts me. Just bought a refrigerator. Wouldn't go anyplace else.

This was possibly the worst experience I have ever had with this appliance company. I have used…read morethem once in the past, the process was an easy one. Had them order and install a microwave, no issues there. But ordering a simple part for my LG fridge has been a nightmare. The technician came for $145.00 for a simple service call. Looked at my fridge for 10 minutes, told me what he would do, order the part and apply the service call fee of $145 to the order and labor. Okay, that's fair. Said it would take six weeks. That's a long time, but okay, I understand, most parts are from China and it takes a long time. Three weeks later, they said they needed my credit card to order the part. Okay, again, I understand. But they should have done that to begin with. Then we wait six more weeks and set up a time for the technician to come out. He comes out and looks at the fridge for 5 minutes and says the part they ordered won't fit. Wrong part was delivered. This is sounding suspect. Okay, we are now told to wait an additional six weeks for the part to be reordered. I hear nothing back from them for six weeks. I call them and leave multiple messages. Get a guy on the phone says he'll relay the message to the owner. Nothing happens. Call back three weeks later. A young lady talks to me and says I will be a priority and will call me back with an ETA. That was three weeks ago. Tonight I left another message. I think I'm done now. They wasted three months of my life calling and complaining. I know I won't be hearing back from them till after the holiday. Would love to complain to BBB. DON'T WASTE YOUR TIME! This company is bogus! Terrible Customer service! All it takes is communicating to the customer. That would have gone far! Unhappy customer!

Art is terrific! My 8-year old washing machine stopped dead. The motherboard was destroyed…read more Normally this would mean a new washer. He took it back to his shop and fixed the motherboard and it works perfectly! Very professional, competent service. I would recommend Loyal to anyone.

Arthur and his son did an amazing job installing our new cooktop! We needed someone to come in very…read morelast minute to do the installation job, and Arthur kindly accommodated us with a same-day appointment. They were on time, communicative, and very professional. Our old cooktop was a struggle to take out due to the unusually thick silicone sealing and snug fit, but Arthur and his son patiently worked through the removal process and managed to get our beautiful new cooktop installed! They were very informative with any questions we had, and pricing was also very fair and reasonable. They will now be our go-to experts for our future appliance needs. I would recommend them 100%!

The service was very professional and complete to our satisfaction. Russ was very polite and on…read moretime. Also followed up after the repair as to see how the dryer is working. I recommend Russ as and his company very highly.

They responded promptly and got the job done! Price of initial visit was deducted from the repair…read morecost. They didn't have the part on-hand so had to return at a later date to complete repair, which was no problem. The only place where there was room for improvement was communicating when I would expect them to return, I had to call back to find out. But otherwise no problem!

I had a weird squeaking and clicking sound coming from the dryer. I sent out a request and Arman…read morecalled me within 15 minutes to set up an appointment for that afternoon. He called 5 min before he arrived. Great guy, polite, and he had shoe covers ready before entering our home. He took apart our dryer, found that the sound was coming from some rocks and Bobby pins that I probably didn't empty from my daughter's pockets. But he checked all the parts and said they looked great. He helped me clean some of the excess lint from the drum edges. Gave me some pointers on appliance maintenance, and we were done in 30 minutes! Super nice guy, professional. He takes cash, Venmo, or check. 10 stars for saving me from buying a new dryer. Thank you so much!

Heard a loud rumbling from my dryer that was out of the ordinary so I reached out to Pasadena…read moreAppliance Repair for a diagnostic. Arman answered my texts quickly and professionally. He was very experienced, took the dryer completely apart in 5 minutes, looked at the innards, and immediately diagnosed the issue. He repaired the dryer in less than an hour, and the rumbling noise was gone! I highly recommend this company and Arman's kindness and professionalism. If I ever need appliance repair int he future, I'll be giving Arman a call!

Excellent service, communication and technical ability to diagnose problems and complete repairs…read more We have a commercial low temperature American Dish Service dishwasher. We have had the worst time trying to find an experienced repair and maintenance service. The two other companies sent people out that did not know our machine and were looking up how to fix it on their cell phone while they were here and ultimately told us there was nothing wrong with the machine but still could not even tell us how the water temperature worked. The company that sold us the machine does not provide any kind of repair service, the manufacturer of the machine does not provide any repair or technical support to the end user and would refer us back to the company we bought it from. After extensive Googling and calling ever repair service, many were willing to set an appointment even though they could not tell me if their technicians had experience with our machine and the person booking the appointment had never heard of American Dish Service equipment. I finally found National Appliance Repair and spoke with David. I was able to send David the info on our machine and videos/pictures of what we were experiencing - loud noise that was the solenoid valve and the upper spray arm was not rotating. I booked an appointment with David and he and Richard came out to look at the machine. They confirmed the solenoid needed to be replaced and that the upper and also the lower spray arms were not rotating as well as the sprayer holes being clogged. They were also able to explain the temperature function - our machine does not heat the water, it is controlled by the setting on our water heater. No one prior to this could help us figure out about the machine. No other service, the people who sold it to us or the person that sells us our chemicals and comes out to make sure the proper amounts are being distributed. I was sent a quote by the end of the day, informed on how long it would take to get the replacement part. We signed the quote, booked a time based on the part being shipped, was sent reminders and confirmations of appointment. Very clear communication. Richard and Gary just came and replaced solenoid valve. Got both the spray bars spinning and working properly, descaled the machine/performed all maintenance AND taught us how to take care of it and do the routine descaling. Also they used OEM parts for our machine. They were very clear on what products we are to use for the descaling in the future. Thank you to David, Richard and Gary for providing great service and actually caring about the work you are doing. We are a non-profit in animal welfare and we have to have properly functioning equipment for the health of our animals and have to spend any money on repairs wisely.

Two days ago my washing machine started to act weird, and I honestly did't know what I should do in…read morethis situation, I was totally lost. Fortunately a friend referred David who was able to help me. First he gave me a good fast assessment through the phone, and than he was able to come in the same day and fix it. It turned out I had problems with drain pump! I was so happy and grateful that David could help me so fast, and was so knowledgeable and friendly. Would definitely recommend! Thank you for your help!

After dealing with a broken washer and another repair company that took my money without actually…read morefixing anything, I was exhausted and frustrated. I decided to call Magicman Appliance Service, and I am so glad I did. The technician who came out was truly amazing. He spent a lot of time trying everything he could to repair my washer, and when it became clear that it couldn't be saved, he was completely honest with me. Instead of charging me for a repair that wouldn't work, he actually refunded my money and advised me to purchase a new washer. He even recommended what models to look for. If he sold appliances himself, I would have bought one from him on the spot because his honesty and kindness were that genuine. It's rare to find service professionals who truly care, and now I understand why my employer trusts this company so much. Thank you, Magicman Appliance Service, for your integrity, professionalism, and outstanding customer care. You turned a stressful situation into a positive experience, and I'm extremely grateful.

Oscar came out to assess the problems for different appliances, find out what parts were needed,…read moregive a timeline of what to expect and an estimate. Parts came in at different times, so he made a couple of trips out to finish the job. As an out of town property owner, it was good to know repairs were handled in a timely manner. Oscar was professional and reliable. I'll definitely call on him again and recommend him to others.

Arthur the technician was on time and figured out exactly what was wrong with our fridge. Super…read morefriendly and helpful. Our fridge was up and running by the 3rd day! I'm sure it could have been sooner but a part had to be ordered, and it took him less than 10 minutes to get it back up and running plus a 90 day warranty if something else goes wrong without extra labor fees! ARG will definitely be our go to appliance repair shop! Highly recommend

Arthur, he is a great to fixed my refrigerator in 5 min. Rate five star + for him!…read moreSteve

Just had a wonderful experience working on my washer and dryer with Billy. He was quick, honest,…read moreand so so helpful. I would recommend this business to others without hesitation.

Billy was great! He came out two days after I initially called and explained the issue with my…read moredryer (broken knob) and fixed it within 10 minutes. Speedy, professional, and honest - highly recommend.