Called ahead as a group of three for a drop in and showed up at the specified time only to be…read moreinformed we had a wait time while another group filtered in. It is at this time we where given an option to either wait for this group to show up (20-30 minutes) or come back in an hour to link up with another group who'd reserved a slot for a group of 6 or more. My two friends and I called at five minutes to the hour to let the front desk know we'd be about 5 minutes late and where told that as several other drop in groups had called ahead after we showed up that it would be a first come, first serve basis. Our group then walked over to the premise in order to figure out exactly what was going on and when we could get in to play and where greeted by the most impressive unprofessional display of attitude and disrespect I have ever had the misfortune of enduring. The employee was extremely rude, cutting us off as we tried to ask questions about booking and service policy and refused to offer even a modicum of respect towards paying customers touting the phone call made in a very busy restaurant by myself immediately prior to this engagement was grounds for her to act in this manner. I will never recommend Laser City to any of my friends or family and if you ever have the misfortune of being served by Chelsea then good luck dealing with her disrespectful attitude and unprofessional demeanor.

The options for laser tag in victoria are limited. Based on the service at this establishment,…read morethere is a lot of room for competition. We called ahead by a day to find out how busy it was generally and we were told that they had an opening at 10am the next day however it should not be a problem if we came some time later. So on the day of arrival we packed the kids in the car and headed over so that they could play their first game of laser tag in their lives. When we arrived we were told that the entire day was booked and in fact you need to book weeks in advance to play on the weekend. This was not something posted on their web page nor was it explained when we phoned the day before. We were bewildered by the statement and as we attempted to understand if there were any other options. The person behind the counter obviously had no time for us and further openly mocked us as if somehow we were supposed to know the intracicies of their game scheduling. The person behind the counter became even more condescending and insulting in the face of a couple confused people asking questions to the point of triggering a retort from the mother of the children. This antagonistic behaviour was done in front of the children which leads me to believe I would not trust them supervising children in the first place. Suffice to say we were not able to continue with our interaction and had to explain to the children why they were not going to get to play laser tag that day. I have played lazer tag all over the lower mainland and never had such an unprofessional interaction with someone at one of these establishments... even when the workers were much younger than the person we dealt with.

This is actually probably the most fun I've had in a long time. Basically you are playing a video…read moregame in real life. And I would recommend coming in gym clothes because at the end of this you will be sweaty. They give you a brief debriefing and there are 3 or 4 different games you get to play. You have to watch out for people camping and there are actual clans that play together so they are really good. But it is fun and as realistic as it will get besides paint ball. This is very fun! And would recommend as a team building exercise!

They outright banned us just for giving feedback!!!!…read more My friends and I have been visiting this facility regularly since it reopened, and we always had unique experiences. But every time, different people had issues with the equipment or the staff, who couldn't explain the games properly. So, we kept giving them feedback. After some time, when nothing improved and the staff didn't take any responsibility, one of our friends spoke to the manager directly and left a negative review, hoping things would get better. But today, when we tried to book another session, we were shocked to find out they banned him and a few other players who weren't happy with the service :|

We hired Laser Tag Live for our son's 9th birthday party and it was a HIT! Ethan was incredible…read morewith the kids and they were fully engaged for the entire 1.5 hours. Each game was slightly different too, so it made it a really fun and diverse experience the whole time. The ages that played was really diverse too and it was perfect. We had 6 year olds to 13 year olds and even a few adults played! The whole time everyone was smiling and enjoying themselves, and was a great way to burn through some energy. We did it at Hamlin Park, which I would highly recommend as well - great park in general but perfect for this type of game / party. Couldn't recommend them enough!!! Thanks LTL team and THANK YOU ETHAN! :)

We had laser tag live come out for my 11 year old son's birthday. I rented out a gym nearby and…read moreEthan came and setup the bunkers inside. I appreciated how communicative the team was. We got a lot of great feedback from the guests during and after the fact.

Best lazer tag in the area. The price to experience is amazing. The variety of game modes is a lot…read moreof fun. They also mix up the play area from time to time so it's a great place to come back to on occasion

Such a smooth process hosting our 10yo son's bday- nerf gun battle…read more Pros: 1. Staff is friendly. 2. Waivers- so easy completing for multiple kids. 3. Table rental is pragmatic pricing, which includes table covers, 18 seating table, and a 6 foot table for gifts or food. 4. They have a fridge and freezer available to use. 5. Lots of parking available. 6. You can bring your own food in!! No need to use any preferred vendors, or pay extra. 7. Kids had a blast. 8. Hang out area is spacious, had giant jenga for kids to play. Cons: 1. One hour of play time is not enough. One hour of eating and cake time is plenty. -Unsure if there are outlets available to keep food warm. - Nerf battle- we had 14 yo girls. and they were not as excited about it.

My son had his birthday party here and the kids all had a great time. The staff was super friendly…read moreand helpful, the facilities were so clean and fun. I would de recommend it to friends- I thought it would be fun to come with some adults for something fun to do too!

I was here for a kid's birthday party and was very impressed at how smooth the whole experience…read morewas. The kids had a blast. Staff were great with kids and efficient at serving pizza, drinks and cake. The waiting area, dining area and restroom facilities were clean. My kid enjoyed the goodie bag too. Overall, this place went beyond my expectations for a birthday party.

Zero stars. My son attended a birthday party there. Poorly managed, and they allowed kids who were…read moretwice the age of the kids from our group join in. 3 of the kids from our party ended up coming out crying cause they were pushed and shoved hard by the kids from the other party who were twice the age and size. The birthday boy from ours ended up with a concussion, was throwing up and required an ambulance to the hospital. No refunds offered and the management was such a coward, they didn't even come out to deal with the situation when our party demanded. DO NOT GO HERE.

I'm sorry but wtf is with this company ?? I have one guy on the phone tell me I can change the…read moreamount of people any time and then I had another guy tell me to scale up just in case the spot get filled but I can change the amount of people when I get there and then we get there and get charged for 12 PEOPLE WHEN WE ONLY BROUGHT 8 ARE YOU KIDDING ME ?? And the kid at the counter is like no you can only scale up you cant scale down?????WHERE DOES IT SAY THAT AND WHY WASNT I TOLD THAT???????? And then he says that we can ask for a refund ?? Really?? That's the only option?? YES PLEASE ILL TAKE THE REFUND 600$ for 8 kids?? I'm disgusted with this establishment. What a scammy scummy business practice Oh and refunds are email only He wouldn't even refund us there wtf

Game On NW Family Fun Center's laser tag is absolutely top-tier! I went with another friend and we…read moreended up 1v1 each other. Since there was no one else on a Friday night we got the whole arena to ourselves! The arena is well-designed, with glowing obstacles, and just the right amount of lighting effects to keep things exciting. The equipment was modern and worked great. The staff was super friendly and explained the rules clearly, making it easy for first-timers to jump right in. Make sure to wear closed-toed shoes I booked my session online using GetOutPass, where I get access to multiple local venues similar to CityPASS. Use coupon code: sale1 for an extra $5 discount on top of existing promotions

We made a reservation for 5 o'clock planning to start our evening out here and then going out…read moreafter. The staff greeted us upon arrival, got us set up with our cage and our axe very quickly, demonstrated to us how to use the scoring system and throwing techniques. We grabbed some soft drinks and and snacks while we were there and enjoyed the activity.

Was just there over the weekend for our second visit and boy did we have a blast this go around as…read morewell! The owner Johnny is outstanding at what he does, which includes controlling chaos for multiple parties at once. Unfortunately we happened to visit at the same time as a birthday part full of uncontrolled kiddos that made is frustrating for us to have the time to play as well. Not the owners fault one bit - this is not a babysitting service, this is a business of fun. Watching the parents sit idly by on the 'sidelines' while our party played actively with their kiddos was frustrating as well. This is the perfect place to come and get some exercise and have a literal blast! Johnny does his absolute best to help corral the kids and make it competitive and fun for all. We will be back many many times in the future, The Tag Zone always has our business!

Those that played had so much fun! it's such a unique experience for all! My only cons would be the…read moreamount of space for those watching or attending the party is very small and it is a bit pricey in my opinion!