Would recommend for just beer and wine service - caution to anyone who is seeking quality craft cocktails for an event.
At first when connecting with Claire over the phone, we were really excited to hire POTR for our wedding. Claire recommended we secure the highest tier of bartenders they provide as we had three different spirits and these bartenders would be equipped to make excellent craft cocktails.
As we got closer to our big day, it become harder to get a response from Claire via email (great at answering the phone, but lacked providing timely responses in writing). We had lots of questions about rentals, pricing, etc. as they were unclear in the pricing documents provided. As email communication continued, Claire suggested we meet the day before the wedding to do a run through - I responded immediately and was thrilled to meet in person. 10 days went by with no response (6 days away from the wedding) so we reached out again to confirm the walkthrough...we didn't hear from Claire until the following day (11 days later in total) letting us know she was not going to make it and asked to meet that week (4 days before our wedding). As you can imagine we were unavailable to meet with such short notice and other wedding commitments.
We were assured the week of the wedding our specialty cocktail menus would be provided to bartenders and would be prompted on how to make the signature drinks with the correct garnishes and glasses. It became clear they were not given the specialty cocktail menus, had no idea how to make the specialty drinks (we had been so excited to offer guests) and what glasses to put them in. This resulted in us over-purchasing mixers, garnishes, specialty napkins, that were not used because guests were unaware of all options.
A few things to note...
- Unable to support our champagne toast (claimed we were out of champagne flutes when we ordered more than double). Randomly witnessed one of the kids drinking fruit punch out of a champagne glass?
- The groom, went up to the bar to order a whisky/coke (The Groom's signature drink) and the bartender had the pouring spout upside down and had to have another bartender come over to explain the spout needed to be turned the other way.
- As the bride, the most disappointing moment for me was going up to the bar to order a French 75 and watching the bartender pour fake lemon juice into the champagne flute, when we had paid $200 for FRESH squeezed juices to be used. I was disappointed to see that the bartender brought their own mixers in when we were told extensively no mixers/garnishes would be provided by POTR.
We later came to find out through guest feedback, drinks were incorrectly made, some of the wine selection we provided was unavailable and bartenders did not have the necessary tools (as promised).
Lesson learned - find vendors who prioritize meeting in person to understand your vision and are available to do a walkthrough of your venue to ensure a smooth event.
After all was said and done, we had a debrief with the company expressing our disappointment and they tried to justify the gaps in service instead of owning up to the lack of preparation and communication. After some back and forth, we were given a small credit as a 'make good', but in the end, was not worth the price, stress and hassle.
Definitely over sold what they could provide in terms of service, quality of cocktails and professionalism. I hope this helps other couples ask the right questions and observe the small details with vendors especially when paying a premium for their services! read more