We always use Party City for our kids' birthday decorations, but my most recent experience inspired me to write a Yelp review. On the day of my daughter's family party I rushed to Party City to pick up her balloons to surprise her when she got home from preschool. I was trying to carry too many things in from the car and I kid you not I watched in horror as the big bouquet of Paw Patrol balloons flew into the air! I called Party City in a panic and asked if they could rush a new order. They immediately inflated a replacement and wouldn't let us pay. I would've paid double. My daughter was SO happy to see balloons on her chair when she got home:) In addition to great customer service, Party City has quality products and big selection. Balloons stay inflated much longer than expected. Returns from both in-store and online purchases are easy. Parking at this location is great and a visit can be combined with grocery shopping at Lidl or Giant, the Dollar Store, and a Starbucks/Dunkin treat. I also love the selection of items for non-party occasions. I get single lollipops/candy for stocking stuffers, paper table cloths for holidays that kids can color, and window clings for holiday decor. read more

Rude We walked in at 5:40 and we knew it was about to close but when we walked in we weren't greet with a hello we were greeted with "we are closed" and I said on you close at 6 yes I understand that but you should not greet someone with we are closed when I still have 20 min and someone else in the store you aren't rushing to leave Do better The greeting should've been "hello and welcome you have about 20 min until close let us know if you have any questions I will note we ordered 22 balloons and were out by 5:52 PM. read more

Super frustrating experience which will preclude me from ever shopping here again. I bought two boxes of NYE party hats/noisemakers, etc for ten people each --at $30 each--because I had 16 guests coming to the event we're hosting tomorrow. Just today I received regrets due to sickness so I tried to return the one box for a refund. Despite the fact that my receipt indicates returns are accepted within 60 days, the associate pointed to the sign above his head and claimed that no returns are possible within three days of a holiday. This is NOT written on the receipt and he did not tell me when I checked out the other day that the return policy was different than what is printed on the receipt. When I explained I had just purchased the box, he pointed again and turned his back on me. NEVER AGAIN. read more

It's your standard party city store. Can be overwhelming at the size but has tons of supplies. Halloween costumes and items are available all year round. The staff there are definitely younger and lack training and customer service experience. But if you know what you need, I've never had a problem here. read more

These guys are true professionals and in some way heroes. I was given the unfortunate task of helping with a gender reveal party. My job was to go get the special order gigantic ballon filled with helium.....the entire party centered around this moment....gulp The ballon was over stuffed with confetti according to party city, but they made multiple attempts to fill it and tie it. The whole process was taking forever and I even thought the ballon would pop as they were trying to it. They showed us a selection of their own gender reveal balloons, which were a hell of a lot more affordable than the special order. Unfortunately they had sold out of the ballon for girls so this would not be an option. Another manager came over and eventually they got the ballon to a decent size after we emptied out the confetti. Even though this was a nerve racking and lengthy process, both guys helping us were very patient and helpful. They even opened up another register just so we could wouldn't have to wait in line to checkout. read more

I've used this Party City for purchasing items/decor for numerous events (i.e., birthday parties, baby showers, work parties), as well as for decorating my own household for holidays throughout the year. I have always been pleased with the items available and the staff, and have never had an issue doing online pick up orders. The staff working behind the balloon counter are particularly helpful, and helped me with a recent balloon order that had to be updated after we cancelled a family event due to an emergency situation. I will continue to shop here and highly recommend it. read more

I used the "order online & pick up in store" service at this location twice. Both times it would have been faster to just shop in store. Both times I got a younger associate who had no idea how to check out a pick up order. I don't blame them, I blame the training. I had to wait for a manager to become available (10/15 min) so they could come to the front and show the young men how to scan/run my online order thru. I felt bad that the associates had no idea what they where doing, you could tell they had no idea. So if your planning on ordering online to try to save time, you won't just shop in store read more

One of the boys working in the balloons section was rlly cute lol, his name is Santiago and he's Hispanic and I kinda like him..

Party City used to be a good place to go, but I feel as if their quality has gone downhill. I just shopped here for Halloween stuff, and honestly I'm very disappointed. The wig I bought for my costume (electric shock blue) was a complete disaster. The picture has perfect bangs and curls, and the bangs were sticking up and out everywhere. I'm not sure how to fix it because you can't use hot tools on it. read more

I think bad reviews are inherent to Party City. Mostly kids work there and there's very little adult supervision. With that said the work ethic kinda sucks. The cashier was attending to his phone more than he was waiting on customers. All the workers were nice, just lacked work ethic. The guy who did my balloons was very nice. There party decor from ceiling to floor in ever color imaginable- which I think adds to the of the place. I think next time I shall call in my order - I didn't know you could do that. read more

This store made me feel so unwelcome and uncomfortable. A small, creepy employee kept following me around the store trying to talk to me. Do yourself a favor, avoid this store!!! read more

This is absolutely the best store in the DC area to find Halloween supplies costumes and decorations. the place is massive I've even come here the day before Halloween and there are still plenty of costumes and decorations left. they also have a great supply of birthday and anniversary decorations pinatas and other assorted items. read more

Beware - Do Not Work Here! Horrible management from the GM down. Spare yourself the agony and work somewhere else where you will be appreciated. Don't even think about raising any issues because you'll be labeled a troublemaker. They have their own little click there and everyone else is an outsider. People skills training for these managers is desperately needed! read more

I just want to thank whomever helped me tonight with a SuperGirl costume for my daughter. I don't know his name, but he searched the back for superhero costumes, called another store to locate a superhero costume (that I had to have tonight) and reserved the costume at the Leesburg, VA location. Thanks! read more

I really like this store I come here for all my holiday decoration and party supply needs. They always have staff ready to help but everything is well organized so it is pretty easy to find anything. They have both affordable and high end supplies to fit anyone's budget that wants to spice up an event with fun decorations that will get everyone in the mood to party. read more

My kids' birthdays fall in October, their busiest season. So I go in there for party supplies knowing it will be a zoo and have a long wait. This year I had a manager (assistant?) take the time to help me find a specific item for goody bags. She opened up packages to make sure it would work for me and offered a few solutions. She really took the time to help me. That being said, if you have the choice, I would plan events for any other time of the year! read more

Party City has been so helpful with our club and events we've had this year! They've helped with balloon donations, helped us set a corporate account for great deals and discounts, and they are always willing to go the extra mile to accommodate our needs. Definitely recommend them to you when planning your events! Yvonna and her staff are #1!!! Gold's Gym Clock Tower appreciates you!! read more

My wife was buying some things for her students at school. We saw these signs for Buy One, Get One free on some paper cups, napkins and plates. So we bought a bunch of each. The funny thing was, the signs were right next to all the items we picked up. Only the cups rang up with the price discounted. The clerk argued with us about the napkins and paper plates. So I ran back to take pictures. She had the manager override the prices. He was even startled by it, and ultimately reversed half the items manually, removing them from being rang up, rather than issue a discount. Which is fine as the price worked out. So glad management owned up once we showed proof of their pricing. I really hope upper management will update their damn cash register system when they have sales and/or have someone come back with me so I can point it out, rather than have to take pics and have the clerk scroll thru my phone to see the proof. Too much. read more