I typically do not leave reviews, but unfortunately, the experience my son and I had was beyond disappointing.
We walked in and were not greeted or acknowledged. The front desk staff member proceeded to look at his phone while completely ignoring our presence. I stood there for approximately three minutes before deciding to leave and take my business elsewhere.
Before leaving, I noticed that he had the paper and pen turned toward me, seemingly expecting me to sign, but there was still no friendly greeting, acknowledgement, or basic customer service.
The entire interaction felt incredibly dismissive and unwelcoming. Customer service should start the moment a customer walks through the door, and unfortunately, that was completely lacking here. Definitely a disappointing experience. read more