After spending almost $10k, we experienced a very underwhelming design execution, the use of the…read morewrong color flowers, damaged arrangements, and they did not provide some of the props listed in the contract and paid for. It was an overall lack of professionalism.
They were over an hour late to the first (and most) consultations so promised a 10% discount on my entire order. I only mention this because they took the discount back later, after I had already paid the final invoice.
During the design consultations, prior to the wedding, I outlined my vision for my day, including color palettes, explicitly stating that I wanted NO pink in the florals - this was even communicated 1 week before to the wedding and is well-documented. I also picked this company because I saw how they created a unique globe centerpiece for another event, on Instagram, and I thought it would be perfect for my travel-themed wedding.
Fast forward to our wedding day, and all of my wedding bouquet flowers were made with pink flowers. When I pointed it out to the lead designer named Fri, I was told these flowers were beige, not pink. The photos attached CLEARLY show these were pink flowers. She attempted to add a few white roses to the bridal bouquet last minute, after I complained, but the substantial amount of pink in all the bouquets made it impossible to remove them all without them looking bare - and she had no backup flowers.
I was aware of the shortage of the brown-colored roses I wanted, in advance, but what I didn't expect was for her to replace the brown roses with the ONE color I said not to use. This totally RUINED my wedding colors. She could have used any other color flower but she still chose pink and then tried to say it wasn't.
The second issue I had was with the reception centerpieces. Upon the room reveal, we walked in only to see all of the globe centerpieces half done and damaged - with the paint peeling and styrofoam falling off. My planner and all the other vendors also noticed how poorly they looked, and were equally disappointed (especially the videographer and photographer who were trying to capture photos of the room). I pointed it out to Fri and she attempted to fix one but they were so bad that there was nothing they could do in the few minutes before the guest were seated. Attached are photos of what my centerpieces looked like vs. what they were supposed to look like. One unsecured centerpiece even fell apart from a guest table during the reception, with the potential to injure those sitting there.
The lead designer also admitted she forgot other items listed in my contract and conceded that the centerpieces were damaged in transport.
After the wedding, I asked for a full refund on the centerpieces and pink bouquets (about $2,000 in value) and was initially only offered half (though she verbally agreed on my wedding day, in front of several witnesses, that she would refund me for all of the bouquets and globe centerpieces). But she went back on it and told me because we walked down the aisle with the bouquets and took pictures with them I didn't rate a full refund.
After going back and forth, she finally said she'd give me a refund on the globes, bouquets and other props she forgot to bring, but not before subtracting the 10% discount (almost $1,000) originally given to me on my ENTIRE event order of $10,000 (already paid for). I told her I understood her wanting to take back the discount on the $2,000 worth of the items that were messed up (this would have been about $200) but she still revoked it on the full $10,000 invoice. So at the end of it all, I only received a partial refund of $1,000.
I was devastated with the experience I had on my wedding day. In general, the other decor looked decent, but this was by far my worst wedding vendor. We were so incredibly heartbroken and embarrassed.
Fri ignored all my phone calls when I was trying to request a refund. In the emails she did respond to, she was only defensive and unapologetic. At one point I was even told I should be thankful I didn't get charged more because flowers are more expensive post-Covid. They never said sorry for any of it.
