They don't enforce masks being worn by shoppers at all. I went to the Amherst street location and…read morewhen walking in there was a sign saying masks are required. Our family was of course wearing our masks. A family in front of us walked in without masks and I asked an employee at customer service if they were enforcing their rules. I am pregnant so this is very much a concern. The lady responded "we haven't really confronted anyone not listening to our sign. Would you like me to?" I said "I mean, we are in a pandemic and it is a rule and you have signs so yes please." She went and confronted the family and pointed to me saying I was uncomfortable with them not wearing masks!! We left. I complained to corporate and they pretended to care for about 2 seconds saying I would hear back and they were looking into it. Just go to any other store or online retailer - target, Amazon, etc. they have you're looking for and put the safety of the customer first.

I came all the way from Massachusetts to attend to a concert nearby Nashua NH, and because its…read morealready october, i decided to go with my wife and kid check this costume store. Its basically the same kind of store as party city,with the prices very similar if not a little saltier. My first problem here was right when we came in. I was looking for a shopping cart, after all,l I was shopping for the 3 of us, and when i asked this guy (Greg) if there was any shopping cart around he made a joke about it and did not answer my question, i still dont know if they have a shopping cart. So we all grabbed a basket each (making the whole experience unnecessarily uncomfortable) and proceeded to shopping. when finally done, we obviously wanted to try out the costumes to make sure it fits.There`s a sign on the fitting room stating that you have to ask an associate to use the fitting room. We went back to the front of the store to call someone, this girl came and helped us. Only then we were informed that we can only try on the vests, dresses, but not the accessories like the shoes, or gloves. They also wont let you touch it, as the associate handles the unpacking herself(little much?). This poor old lady (she must be 65yo) wanted to try on the gloves that went with her costume "my arms are a little big i need to know if its gonna fit" and the associate replied "I`m not supposed to open this but I guess I will let you try one on" This poor lady..the look in her face, senior citizen been treated with such disregard and disrespect... Anyways... The worst part is still to come..Went on to pay for my overpriced costumes, and GREG asked me "how much would you like to be donating today?" well greg that is quite an uncomfortable way of talking to people.You not really leaving people the option of saying no are you? That is borderline coercion and you should know better how to treat your clients as the fitting room lady pointed out, you`re the MANAGER! Well I answered. "no, thank you".. But Greg was not done...believe it or not he asked me:"well you wont donate not even a penny?" Now that wasn`t just uncomfortable,its just plain mean. I answered no again. I will never becoming back GREG, to ANY of spirit halloween stores because of you buddy. You make party city look good on the costumer service department, and that is quite an accomplishment :)

This company had posted their product I bought On Pinterest. It did not state…read moreit was a costume hat. Their discription size was incorrect. The hat was extremely small and I could not use it. They do not take calls only email and so I wrote the owner. His reply was there was no refund you got what you paid for and seemed short and not about business but money (greed). I keeped trying to contact and the same reply NO REFUND. Do not buy from these people there not about customer service. They'll take your money and not want anything to do with you. This kind of misleading advertising is all about the money. The owners name is David Oelerich- President 76R Derry Street Suite 12 Phone (603) 8825640

If you're looking for a variety of costumes... if you're looking to outfit a theatrical troupe…read more.. if you're not on a budget... if you're looking for all kinds of things to accessorize a costume... come here. And I don't mean look at their website, I mean visit. I think for a place like this you have to visit and try items on in person. If you do have to watch a budget, you may wind up going to Spirit Halloween across the street, if it's open (seasonal). But you owe it to yourself to check this place out regardless. This place is the complete package. Don't let the entrance - a door on the back side of a strip mall - fool you. Inside is essentially a warehouse-sized costume supply store. There will be several people working at all times to assist you, dressing rooms, a rest room, etc. And by all means, ask questions and try things on first. You'll get the answers and help you need.

I first heard about SCARE NH last year when looking to assist some new friends from Brazil go on…read moretheir first Trick or Treat EVER! Since that time, I have learned that they collect second hand costumes year round and some businesses will also donate brand new costumes at season end. They also have a free haunted house called Spookville operating weekends in October. Friday and Saturday night they have your traditional haunt, but on Sundays during the day, it is sensory friendly for kids and scaredy cat adults who at least would like to see what is inside a hunted house without creepy scary jumping out characters. Great people, excellent nonprofit and Fantastic service for families trying to give kids a good time when money is stretched thin!!!

From the owner: We offer FREE Halloween costumes to anyone who visits us during one of our distribution days. Get…read morecostumes for everyone - Infants, Children, and Adults (sizes/options vary). When you are done with them this year, simply return them so we can clean them for next year. We also put together a haunted house which is open to the public at no cost. Keep an eye on our website and/or social media for dates & times of when its open. Each year is a new theme designed to bring out the best screams you have. *Sundays are reserved for the more "timid" individuals who want to see it while it's less scary.

just wanted to thank you and say what a huge hit the slip and slide was this weekend. I've had…read moreseveral activities at children's parties before and nothing received the consistent use (by both kids and adults!) as this did. I had several people ask where it was from, so I'm sure it'll bring you additional renters :-) Additionally your staff that setup the slide were great, too. Thank you again, and we will be future repeat customers for sure.

Owner who says has been in business for 40 years needs to learn some phone and people skills . Have…read moreused them for 3 or more years now for bouncy houses with no problems until this year. Was told when this booked that the bouncy house would be picked up the next day which was a Sunday , perfect because I don't want that behemoth sitting on my lawn for longer than 24 hours ! So when I didn't hear from them on Sunday I called and they told me it would be first thing Monday....ok ...not really acceptable but I understand. Now they are 2.5 miles away so when I called at 9:00 am Monday and the owner said they are on the way I say great . I did a couple of errands and came home around 10:15 to find their equipment still on my lawn . I called back and talked to the same "rude " so called 40 year in business owner to ask why it wasn't picked up yet and he went off on a tangent about this being the busiest weekend and 200 other customers and no help , and then went on and asked me if I was one of "those guys " who sat around and watched my lawn all day ! WTF ? Who does this guy think he is ? So .....I had to do a face to face with this arrogant so called business owner . Sure enough....just what I thought....jumped up in my face and proceeded to tell me I'ma "Kenny" .....ya know a male "Karen"....not once but at least five times ! He is a lucky man.... I would not recommend doing business with this man unless you get a written contract for drop off and pick up times . Very unprofessional.

Highly recommend Boston Party Adventures for birthday singing telegrams!…read more A local Boston area compare run by a guy named Joey that was super diligent and responsive. We were really struggling because the "online florist" that was supposedly "local" missed delivery of flowers ordered 5 days earlier. USPS could get the gift delivered even though it was sent a week earlier. Joey arranged to have Scott come to our daughter's 25th birthday celebration at a local pub. Scott did an OUTSTANDING job making sure everything was coordinated as we live in Florida and were not onsite. Can't thank Scott and Joey enough for making this happen precisely as needed and without any friction at all!

I had Buzz, Woody and Jesse for my son's birthday party! It was very easy to get a quote and book…read more They confirmed before the party and showed up right on time. The characters were so interactive and had a blast! Will book again!

If you are seeking disappointment and terrible customer service any day of the week... this is your…read moreone stop shop. I can go on about my terrible experience but it'll be another waste of my time after spending 20 minutes on the phone with this location. Please support small businesses that will at least TRY to do right by you. Not these big corporations where everyone hates their job and they take it out on you.

One balloon popped as I walked w it. Another just wasn't tied right and it flew away!read more

I was looking for a particular tux from the 70's and they were able to accommodate us. Also, we…read moreonly needed the top, tux, shirt and bow tie. All the other places wanted you to rent the whole suit. The price was perfect. Very friendly person we dealt with and knowledgeable. Thank you

My appointment at Marry and Tux was my very first bridal appointment--and my first time ever trying…read moreon wedding dresses. From the very beginning, the team was incredibly responsive and kind. I had messaged the store through Facebook ahead of time asking about specific dresses I'd seen on their social media, and every single time, I got a reply. No delays, no radio silence--just helpful, friendly responses. A couple of days before my appointment, I received an email from my consultant asking for photos of dresses I liked. We ended up having a back-and-forth conversation that lasted all afternoon, which made me feel so seen and heard before I even walked in the door. When I arrived, I was thrilled to find out that my consultant was Tenley--the same person I'd been messaging on Facebook and the one I'd seen featured in their posts. She was just as lovely in person as she'd been online. We browsed both the clearance and regular rooms, and as someone only interested in color (no white for me!), I was pleasantly surprised by how many gorgeous options I had--including black! Yes, black! Tenley was there every step of the way, helping me into each and every dress. She had a system--"dive, arms up, rotate!"--and honestly, it made the whole thing fun. I felt like a queen being styled for a royal ball. I didn't know at the time just how special this level of service was, but after visiting another salon that treated us... let's just say very differently, I now realize Tenley truly set the bar sky-high--for both me and my mom. That care, attention, and energy? Unmatched. The second dress I tried on that day became the one to beat at all my other appointments. And although I did end up finding "the one" somewhere else, that second dress lived in my mind as the gold standard--and if I hadn't found my dress, I would've absolutely come back for it. I absolutely loved my experience here. Tenley was phenomenal, the dress selection was amazing, and I left feeling beautiful and empowered. I would 1000% recommend Marry and Tux to any bride-to-be.

I often shop at The Paper Store as I like their merchandise - especially when I'm looking for a…read morenice gift for someone. I have to say my experience tonight at this location was a text book example of what excellent customer service should be. I was approached by Patty asking if I needed help - I let her know what I was looking for. She had some great suggestions and was a great help. We chatted for a bit and she was friendly and went the extra mile! I'm a bit old school and getting help in a retail establishment these days can be difficult. I hope the management of this store realizes what a gem they have in this employee. Very impressed!

Used to like this store, but I've realized that management really couldn't care less about the…read morecustomers. I won't be going back to this store ever again. In fact, I won't be shopping at any Paper Store's again. Recently tried to return an item I purchased as a Christmas gift, but they wouldn't refund my credit card, as it was just beyond the 30 day limit. Just about every other store gives you until the end of January- but not the Paper Store. Even when I asked if they could make an exception here - they told me 'No'. That example, along with others, has helped me make up my mind that they prefer to nickel and dime the customer for the short run, rather than keep happy customer's coming back to the store. No customer service- then no customer. They just lost another customer - for life - with me. Too bad really.

Why the hell would you sell frames with staples in the back of them leading for them to snap off…read moreand stay in the frame... And then charge 40 dollars for said frame the back is all marked up now because they all snapped and I had to pull them out with needle nose pliers... This is just ridiculous and waste of freaking money if you ask me...

The selection of art supplies is OK, basic, not great. You can find some things you need, but not…read moreeverything - not super-professional, more hobby. But what really shocked me is when I asked if they could match a price if a watercolor set at (Dick) Blick, none of the salespeople or manager said they ever heard of this company! Blick Art Supply is the leading art supplier in the US, and has been in business over 110 years! The fact that nobody working at Michaels even heard of them tells a lot about their knowledge of art supplies.

I booked Mal for an hour for 10 kids for my daughter's party. Booking online was easy and the…read morecompant confirmed the week before. They also gave me the contact info for our villain, Mal. Grace was wonderful. She looked and acted the part, was prepared, ready to go and entertained all the kids for an hour while giving them all attention. Kids loved her and it. She came with music, prizes, face paint and freeze dance! She talked to all the kids and was a huge hit!

Cinderella (Caitlin) was absolutely unbelievable. Had her come out for my daughters 3rd birthday…read more Cinderella sang, face painted, read books, and truly made my daughters day. Not many kids at the party, mainly adults but the most impressive part was that she didn't hold back at all. She did everything in her power to make sure my daughter had an amazing day, and she certainly exceeded my expectations. Would recommend without hesitation.