We have used the Party Fun twice now for Photobooth services about 1.5 years apart between events.
The first event everything (2020) went great, there was communication prior to the event, I saw proofs, I got to look at the backdrops, it was great.
This event, I had contacted them, signed the contract, and then there wasn't much communication after. I understand that its not necessary to be in touch until shortly before the event, but that didn't happen proactively on their end. I had to write to them asking to confirm everything, even asking them to confirm the Vendor meal we were going to provide, and they still did not respond. I asked for them to bring an album so that we could keep a copy of all the pictures in there so that it could serve as a guest book and people could sign it. Because of this, we didn't plan another type of "guest book"
On the actual event- The person who came to set up was lovely, and was on time and did the best that he could, but it was obvious that someone either above him or before hand did not do their part.
The event was for my in laws 50th Anniversary and it was very important to us hosting the party that everything went perfect, because it was almost uncertain if this party was going to happen due to my father in law's health.
You can understand my disappointment when we went to get our photo taken and-
-The photo came out in a strip instead of the postcard style (fine, I can let that pass)
- The background of the photo strip was nothing I got to pick out, it was some pink background (ok fine, minor)
- THE NAME on the strip was Mr. & Mrs - Not my inlaws last name!!
The attendant had to cut every strip- so basically everyone was leaving with a photostrip but there is no name of the event, date of the event nothing on this strip. The attendant tried to call tech support but did not have much luck. I then asked the attendant if he had the album so that at least my in laws could go home with a memory of the event that night. The attendant told me he usually brings them but there were no notes in my event for him to do so, so he did not bring it, he did take my name and address and said they would mail it to me.
I emailed the company post event on 8/22 still have not heard back, further more, no album has shown up yet. Shocker.
I do think this company is well meaning, and this may have been a one time thing, but the mark of a company or vendor for me isn't just what they regularly do, but how they respond to adverse events like this- and clearly they have not done a good job, because they have not done Anything.
PS we previously used Jackie for our 2020 event and he was wonderful, the attendant Ryan at our event this time was great as well! I just dont know what is happening on the backend. read more
