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    Sherlon M.

    If I could give this store no stars I would for the worst customer service ever! I purchased 2 bags of 12", 72 count balloons per bag today, 2/13/2020 at the Party City on Hwy 287, Mansfield. TX. The balloons were to do a Balloon Arch at the Elementary School where I volunteer. I started blowing up the balloons and they would burst, so I started using less air making a 12" balloon 9" and they still burst. Well....to make a long story short, out of 72 red balloons only around 20 didn't burst and out of 72 white balloons about half didn't burst, but they are still bursting as they hang on the Arch and tomorrow is Valentines. So I decide to pick up all the balloon remains and take them back to Party City for an exchange because I believed the balloons are defective. I had enough white balloons on the arch, but almost all the red balloons burst. The Party City Cashier, Esai, looked at my receipt from this morning, 2/13/2020 at 9:43 am and said he could not exchange the balloons because they where used. I showed him the bag of damaged balloons and told him they all burst because they are defective. He still said he could not exchange. I ask him to call his Mgr. He called Ms. Sylvia M. who also said their policy said they could no exchange or refund used product. She also ask me if I read the return policy, which I had not. I advised Ms. Sylvia that the balloons are defective and I would not know that if I didn't blow the balloons up. I also told her that an entire bag of 72 balloons have burst and Party City should at least guarantee their products. During our conversation the cashier, Esai, made a comment that they can see the burst balloons, but how do they know the balloons where their balloons. I was so disappointed in his comment I ask Ms. Sylvia for her mgr. She gave me his name, Billy, but he was gone for the day. I left the store disappointed in the poor customer service I had been shown by Party City. When I arrived home I reviewed my receipt. The receipt said "All returns and exchanges have to be unused or have a manufacturer defect." I call the store, spoke with Ms. Sylvia and advised her of what the return policy actually said. She called her Mgr., who advised her to ask me how many balloons out of the 72 were good? 20. Ms. Sylvia said she could exchange the 72 balloons less 20, which is silly because with everything I had to go thru I would think you should just give me the entire bag of 72 balloons...... So, of course, I had to drive back to the store for the exchange and Ms. Sylvia made sure she took the 20 balloons out. Smh

    I chose custom colors &kept the original font, but that is also adjustable to preference

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    3 years ago

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    3 years ago

    This team is super helpful and the store was fully stocked. Anything and everything you could need for any type of party!

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    2 years ago

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    2 years ago

    Balloons deflated after 30 minutes. I called customer service and they were no help. I do not recommend this place.

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    6 years ago

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    6 years ago

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    4 years ago

    One store clerk at the front the rest were stocking, took forever to receive help. Need to figure out how to run the store better.

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    11 years ago

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    12 years ago

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    99 Cents Only Stores - 99cents only store

    99 Cents Only Stores

    (10 reviews)

    ok so i never been to this specific chain of stores. I always pass by it on the way to work and saw…read morethey finally had their grand opening so i decided to stop by. Let me start in the parking lot. There is plenty of parking but on the afternoons the bingo hall next door is open and there's a atm in the parking lot so there will be lots of cars trying to get cash out of the atm. The store has plenty of shopping carts and baskets available. It is well lighted and with plenty of security cameras for everyone's safety. This location is pretty big so it does not feel crowded at all. They have a little of everything you would typically find in other stores similar to this. Cosmetics, small decor items, normal households, seasonal items etc. This store is a great place to get small essentials without breaking the bank. It also has some really cute stuff you just have to look. What really impresses me and sets this store apart from others of its kind is the fresh food and produce section. Sure other 99cent stores have bread and milk and canned good but they dont have fresh fruit for 99 cents! They had fruit, vegetables, salads in bags and pretty much anything you could use to make a basic meal. Some items are more then the 99cents advertise but it will tell you what it costs on it if not underneath it. I had minimal contact with store employees because everything was easy to find and everything was organized. The cashier was nice and had some small talk with her so their employees were nice and friendly. What i also liked about the store is the mural at the top of the wall towards check out. Looks like they played a homage to the famous landmarks of the city of Arlington by drawing the Rangers ballpark, att stadium, the convention center etc. I will definitely be back in this store in the near future.

    Another dollar store in the neighborhood, and all the people said, "Yay!"…read more What does this dollar store have that other ones don't have? Fresh produce and vegetables! I mean, you have to be careful and look it over to see just how fresh it is, but it's a great option. It is clean, well-organized, and has a little of this and a little of that. Want bandaids? They have em. Want a puzzle? Yeah, that too. Want some snacks? Plenty to choose from. Make sure when you are buying food from the grocery aisles that you always check the expiration dates. I saw a great deal on mayonnaise, but when I looked at the expiration date, it was only two weeks out. Bummer. This dollar store also has a good selection of seasonal merchandise, so when Christmas and Easter come along, you'll be able to get some inexpensive decorations. Check it out and see what unexpected treasure you come up with!

    Party City - partysupplies - Updated May 2026

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