Excellent front-end sales, terrible and pushy backend sales, no sense of time…read more Let me start by saying that I had a wonderful experience with Marco being the salesman of the car. He was patient, helpful, answered my questions and made the experience smooth. It is a good showroom with good Kia cars and the test drive experience was smooth. The problem started after I put in the deposit and I was transferred to Sebastian for the financing portion. Sebastian is everything that you read about or see on TV about the stereotypical car salesman. He tried to scare us into buying their showrooms warranty, used most power sales tactics in the book, was pushy, even disrespectful at times trying to make us feel cheap for not buying his product. Thankfully my wife and I understand the financing math and did not fall into his tactics. But it left a real bad taste in the mouth. Once we purchased the car, Marko requested us to collect it at 4 pm on a weekday. When we asked for 4.30, he requested if we could make it at 4 because of xyz reasons. We reached at 4.03 pm and were kept waiting for 45 minutes before he arrived with the car and then we went through the paperwork. That was very unprofessional as well. Conclusion: Stay away from Sebastian, have patience with delays and you will be okay here.

I must express my disappointment with Toronto KIA, despite the exceptional service provided by…read moreShafayat Karim. He was truly amazing and conducted himself professionally. However, my experience took a negative turn when Mike Jafri intervened and informed me that the vehicle had been "sold" to another buyer solely based on an electronic deposit, despite my readiness to finalize the purchase with cash on hand and a willingness to sign a bill of sale. This decision seemed unjust, especially considering that the other buyer did not possess a signed bill of sale and only left an electronic deposit. The lack of transparency and fairness in this process is concerning and tarnishes the otherwise commendable service provided by the salesperson. Just so we're on the same page, At Toronto KIA, all it takes is a deposit to "buy" a car. No bill of sale needs to be signed. If that's the case anyone can pay a refundable deposit and just pull out days later. This dealership left a very sour taste in my mouth considering how unfair this service was. First and last time dealing with this dealership. Mike Jafri did not even have the courtesy to offer to follow up with me if the deal fell through. This dealership is greedy to get finance deals over cash as they receive kickbacks. 0/5 stars

Tuesday afternoon went in the garage and the car wouldn't start. Phoned CAA for a tow and once they…read moreconfirmed that it wasn't the battery, towed it to My Smart Automotive. Had never been there before but since it was 3 km away and the Subaru dealer was 20+ km away decided to try it. They quickly diagnosed it as the timing belt. Fixed it quickly, had the car back Wednesday afternoon, within 24 hr. I appreciated not only the quick fix but also the time they took to explain the repair and the costs. We are sure we would have waited days longer and paid more if we had dealt with the dealership. Great job, quickly done at a fair price!

Steve's shop has Solid service, reasonable pricing and reliable work- worth the drive out to…read moreBurlington. I recommend this shop to all my friends and we all have good experiences here.

Worst experience ever with service advisor whose name is Kevin Mangal…read more Kevin was rude and ignorant. Kevin's attitude always make me unpleasant. Initially brought my EV9 for a charging issue with 2 weeks waiting period. Only took care of recalls and the problem still there and ask for another appointment for that matter. I wouldn't recommend Lockwood Kia for service at all. Won't go there ever again.

Had issues with the brakes,on our Sorento, coming back from Toronto…read more The wonderful team at Lockwood Kia welcomed us and had us back on the road in two hours (even washed our car). Wish I could give them more than 5 stars.

Went here on a Sunday where other shops are closed. I had a flat tire so needed to replace it asap…read more The place is a hidden Gem, the staff/owner are very helpful. I like the fact that they will do the job in front of you. So you can see that they know what they're doing and they will not cheat you. Price is reasonable, they gave me the best tire possible that matches my budget. I will highly recommend this shop.