I must say I was surprised by the previous review; I have always found the staff very helpful. The Manager "Nancy" is extremely knowledgeable and willing to advise on all sorts of queries I have had. As our pets have aged the usual needs come into place, such as low fat diets, pancreatitis and in one case diabetese, which require specialist knowledge of products and the effectiveness of different brands.
I would probably say the only slight disappointment is lack of stock change in terms of clothing for dogs, stylish boutique leads/collars & fun products....there rarely seems to be anything new to buy on a whim.
Finally if I have seen anything in terms of food or cat/dog toys online or advertised, I have asked the team if they could get the product in which they have done willingly.
All in all, I would say the St Albans branch are a great team, offering a great selection of products and good service...sorry that the previous reviewer didn't have the same experience. read more