The office is located in a business center with plenty of parking. Inside, the office was…read morecomfortable and clean. The service, however, left more to be desired, especially from medical professionals. My check-in felt methodical and unfriendly. Then, it was lost in translation between the front desk and the medical staff. No one bothered to apologize for the extra 30 minute wait. While I was waiting, I overheard a patient saying she was there, by phone request, to sign a document. After receiving the same methodical, unfriendly service, she was told they couldn't find the document, but IF they found it, they would call her back. After she left, they made negative remarks about how it had been several days since they called and she was 'just now' coming into the office. Then, I heard the same person who was supposed to call when she found the document say she found it, IF the patient calls back. I wanted to yell "BUT YOU SAID YOU'D CALL HER!!" I also overheard several other phone calls regarding patient's issues. On my first visit, I overheard the medical staff chatting negatively, almost gossiping, about patients, too. Anyone heard of HIPAA? Once I was called back, I felt the friendliness and professionalism continued to be lacking. I feel that Dr. Habib did not do a good job of actually listening to me, but instead seemed to only pick out bits and pieces of what I was saying and proceeded to go off on a tangent, to the point that she offered a prescription for an antidepressant which was completely unrelated to my medical issue. We never even discussed my lab results (of which some tests were left off the lab order) which was WHY I WAS THERE, before she suggested I make an appointment with a specialist. I told her on my first visit, I no longer wanted to see a specialist, because they didn't focus on the whole person, i.e., why I made an appointment with Internal Medicine in the first place. I want to figure out how to get ALL the dominos in order, not just one of them. But, per usual, she didn't listen then either. When I mentioned I'd need a medication refill, she told me I'd be okay if I went a little while without meds until I could see the specialist. I felt the lab work and both appointments with this office were a complete waste of my time. IMHO, steer clear of this medical office. The patient is NOT the priority.

I came to have MOHs surgery. Dr. Padgett is a great doctor. She explains everything and has lots…read moreof experience. She one of only 5 doctors in Richmond with this speciality.

While the doctor is personable and pleasant her staff are incompetent and abominable I was very ill…read moreand the earliest appointment she offered the rude and condescending receptionist was late January 2025 we were in Late October . I had already been to emergency clinic in any event she hung up on me when I begged to see the doctor sooner then lied in my chart in Her notes that she had offered me an appointment ya right in 3 months I had to go for an emergency colonoscopy and endoscopy being a liver transplant patient I suggest if you want to be treated like a piece of meat go to a butcher shop

I want to preface my review by saying that my wife and I have been patients at the West End…read moreInternal Medicine practice for over 10 years and were happy with the practitioners there. However, during that time, we had our practitioners change four times due to them leaving the practice. Unfortunately, our latest provider recently left the practice and we have been told we cannot continue to be seen there as nobody is taking "new" patients. We do not consider ourselves to be new patients since we have been going there for the past decade or more. Now we are trying to find a new practitioner in the Richmond area (with little success) and that leaves us without medicine refills, etc. This is certainly no way to run a practice and it is extremely disappointing, to say the least.

My wife has had back pain for some time. We considered surgical options but we were advised to try…read morephysical therapy first. This helped a little. As an anesthesiologist, who is more than familiar with the failed back surgery syndrome, I was interested in alternative therapies. I looked up Dr Groopman, who is boarded in internal medicine, emergency medicine as well as acupuncture. He brings a broad perspective to his practice and he is very thorough in his initial examinations; as a physician, he is able to bring a multimodal approach to pain control, not just using acupuncture, and his treatments of my wife's back pain have proved extremely effective. A more caring empathetic physician would be hard to find and we both feel very grateful that he is taking care of us. We both recommend him very highly. As an addendum, I recently developed trigeminal neuralgia. After seeing a neurologist who prescribed a MRI and medication, I went to Dr Groopman, who had just recently presented a case report on his successful treatment of trigeminal neuralgia using acupuncture. I received a course of treatments and it's been two weeks since my last one. It would seem that the condition is in remission. I am thrilled.

Leisurely paced office. ...to a fault!…read more Phoning them is a guaranteed odyssey through a tedious recorded announcement with no off-ramps. Just waiting to pay a balance due raised my blood pressure. I said "Oh good Lord" when the human who eventually answered said I'd need to call a different number for that. Said human disconnected me and summarily dumped my call back. This was 4:10PM, Friday May 16th.

I was transferred from Dr.Cella to Dr.Mayfields. Lisa was extremely helpful, I do apologize to her…read morebecause I call the office a lot.she is very pleasant to speak to every time I call. The nurses and Dr.Mayfields are very passionate about the patient and really care what they do.

Since the best doctor this practice has (Dr. Nancy Wang), will be leaving the end of September…read more2017, so will I. Dr. Wang is a compassionate doctor that actually cares for her patients and ensures they receive the best possible care. She's very thorough in what she does and if there's a medical issue she can't handle, she directs you to the one who can. She makes sure I follow-up with all of my other physicians and get appropriate tests as needed. No better family physician anywhere. I was very disappointed in hearing of her leaving and will follow her wherever she goes. Commonwealth, you are losing a fantastic doctor. Sad day for you. Five stars for Dr. Wang and her nurse, Robin. Ruth Banks

They do not refill perscriptions unless you see them every couple of months. They will not work…read morewith you on this even if you are in desperate need of your medication, and you have no way of visiting the doctor. The care and compassion for patients left once nurse practitioner Julie left. I big shame. They need to close down and start over again. (UPDATE:) I received a certified letter in the mail from the office manager. She stated that they were withdrawing further care and treatment effective immediately, due to my negative review. They also stated that I am expected to pay my balance within 30 days or they will send it to collections because they are removing my payment plan. Wow, this is completely laughable. Do yourself a favor and find a real practice that will show you care and concern. Not one that will refuse you service because of an opinion. Lucky for me I am relatively healthy, but I would hate to see someone with advanced medical problems get a letter like this. There are many kind, compassionate doctors out there. This practice is beyond help.

So I found that a doctor who I wanted to be my primary recently joined the practice which was…read moreawesome because the wait time to see her as a new patient at a previous practice was years long). Completed the online forms, set up a scheduled phone call, received confirmation of time & day of phone call only to be ghosted. Despite an email at 9AM stating that the call would be in 1 hour, I've yet to be contacted. One can only ascertain that the $6K + in membership fees is meaningless to them if they expect potential clients to track them down to give them money. It also makes one wonder if, after forking over 4 figures a year, the difficulty in getting to a physician during non-business hours. Let's face it, if the first impression is this bad, it does not give hope for a positive experience thereafter. Although irritated after having my time wasted, I'm going to put this experience in the win column. Seems like the universe & PartnerMD did me a solid--keeping money in the bank & removing unprofessional & potentially aggravating interactions from my life.

Warning: Avoid Partner MD at all costs. Services were wonderful in the beginning but care and…read morecoordination of treatment as well as high turnover in staffing have resulted in deterioration of services. This is a red flag you should pay attention to prior to signing a contract that costs a lot of money

I have been seeing Dr. Masri, for 2 yrs. He is wonderful he is very caring and he is an excellent…read morephysician. He is one of the BEST Rheumatoid DR. in Henrico. I feel blessed to have chosen him to care for me. Becky, his nurse is also a delight. He is 100% the BEST!!! He answers any questions and concerns. Dr. M will also check his schedule making room according to your situation. Seeing you are properly cared for if you have issues. He rates100% Do not hesitate to make an appointment you will feel so much better after he treats your illness. Thank you Dr. K. Masri

She is a very good doctor, thorough and caring. She is exactly what my wife and I need as seniors…read moreaging with ever changing needs. We highly recommend her. John and Carroll

Wonderful Care Team! The Doctors, the nursing staff and as well as Ruby on the call line. I…read morecouldn't ask for better service and understanding. Always quick to respond, answer and help. Bless these amazing people!

Heinous medical practice. Avoid at all costs! Medical staff if you want to call them are rude and…read moreugly to patients. They can't keep medical staff or lab techs! Escalated a situation and the medical director and office staff were just plain nasty. Avoid this practice

Dr Goode is great but honestly, the administrative staff is horrible. I needed paperwork from the…read moreDMV filled out by Dr. Goode which I handed to the front desk person 10 days before it need to be faxed to them. They LOST it. Finally, apparently, they found it the day it was due, but it was too late. I now have a suspended license. There is no excuse for this. I have heard other complaints about her staff's ability to handle things like call-backs, but honestly, before this incident I had had no problems. But this is a big one, Who knew you couldn't trust your paperwork, for whatever, to your doctor?

Good luck getting your blood results you'll get the run around by the front office and you'll never…read moreget a phone call telling you about your blood work. I'm going to a different practice and seeing if my new primary doctor can call these people and get information it's ridiculous every doctors office in Virginia is terrible. I was hung up on also. The front staff is incompetent.