I got my Toyota Avalon from AZ Auto like year ago and still runs great. This is the place we get…read morecars from for our family members.

Great place for service and buying. Excellent service. bought 2 cars from them. one of ford…read morefusion's which I bought 4 years ago. still runs and drives perfectly. shot out to all the people who works here.

Sometimes, despite our best efforts to believe the best in people, we encounter situations where…read moreopportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService

Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was…read morevery helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle!

The most pleasant experience in buying my first new car!!!…read more I always bought a used car and the last one I had have a high cost of maintenance. I was hesitating whether I should put more budget in a used car or finance a new car. I have been thinking a lot over this issue since I have a limited budget. Fortunately, my colleague introduced me to Aaron who is very knowledgable on car financial. He listens to my problems and did his best to help me out; after talking to him I had no hesitation to buy a brand new car. Thanks so much Aaron! Also, my salesman Mick was so friendly and professional, I just told him what I was looking for and he showed me only one car that I ended up buying! He explained car functions very throughly before I took a test drive and repeat them again after purchase to make sure you are good to go!. Jenn was helping on my paperwork she is very friendly and gave clear explanation before I sign something. Last but not least, the overall experience was excellent. I left the location with my first new car with a relief!. Everybody is very friendly with professional manners. I highly recommend you to buy a car from Hanover Toyota!!

I brought my vehicle to Hanover Toyota for repairs and explicitly told the service desk that the…read morework needed to be completed today, as my vehicle could not stay overnight. After receiving a text about the needed repairs, I tried calling the service department 5 times to confirm they had the parts in stock and could finish today. Every call went straight to voicemail. Because I couldn't get a simple confirmation, I had no choice but to decline all the repairs. I'm currently in the market for a new Camry, but due to this poor communication and frustrating experience, I'll be taking my business elsewhere.

price gougers. I was told over the phone what was wrong with it when we told them what it was…read moredoing, but then they still charged 500 just for diagnosis. then said 3k estimate to fix it. (Coil change and valve cover replacement) I took my car somewhere else and it cost less than 400. I was also told by a clerk that people who owned these cars were like a cult and would do anything for these cars. A tow service told me it's not uncommon for them to tow cars from there d/t prices. Buyer beware, do your research. If you get an estimate check another mechanic for their prices. It could save you thousands. I left a Facebook review on them, they blocked me so it would be deleted. Told us to contact them to work something out, the day after we spoke to the manager and they did nothing for us.

Called the day beforehand, and was service manager truly accommodated my needs. While there I…read morereceived top notch assistance; staff were friendly, very helpful, and efficiently fast.

Just got my XC60. Just love it. Paul was thorough and did not push you into purchasing. That's how…read moreI like doing the "game" of buying.

I've had some bad experiences at car dealerships with obnoxious or deceptive sales personnel. But…read morethe best car-shopping experience I've ever had was with Lehman's. Doug Frantz was courteous, professional, honest and ethical every step of the way. As I told him, when I'm in the market again, I'll be back,

Had an amazing experience here for my first time shopping alone for my next vehicle. Salesman was…read moreextremely helpful & polite! The vehicle I ended up getting was in great shape; it's clear they put effort in here to make sure their selection of used vehicles are ready to drive off the lot asap. Easy location to get to as well if you're local, or anywhere nearby. Highly recommend checking this shop out!

Taha was fantastic. We drove to see the car from 3 hours away, and he agreed to hold it until we…read moregot there to meet him. He is honest, friendly, and very knowledgeable. The process was ridiculously easy, the price was very fair, and the car was gorgeous. I'm not sure if we've ever had a better experience, buying a used car. This is a great dealership, and Taha is the reason. HIGHLY recommend...

I put my trust in all the folks at Wessels for used vehicles…read more We are a business with almost 200 fleet vehicles and we shop Wessel's for all our used needs. Thank you for the spectacular service folks!!!

Bought a car 10 years ago. Back for another car. Yep my 2010 lasted til 2025…read more No high pressure. They go above n beyond. Trustworthy.