The worst customer service experience ever. ..not just once but twice. Done with them. They lost…read moremy sale of an entire flexsteel living room set then again entire first floor of flooring. Terrible customer service. If you want excellent service & pricing stop at carpets plus color tile. & Martins furniture.

They installed many rooms of carpet in our house a few years ago. They said the carpet wouldn't…read moreshow foot steps, stains, wear, etc... not true. Every room they installed carpet in is now worn, shows every step, and wrinkled. We even had one room re-stretched and it wrinkled again. I saw a commercial saying their carpet had a life time warranty so I called. Ends up they only keep records for 7 years and we no longer had the paperwork. So much for the warranty. The employees weren't interested in making it right and were also quite rude. I'll never go back.

I would HIGHLY recommend Ron's carpet. Not only did they give me the best quote around including my…read moresurrounding areas Pekin, Bartonville and East Peoria for the same exact carpet, but they also got the Carpet in in record time. The young man who installed it, Josh, did a wonderful job! We love our new carpet, thank you very much Ron's carpet! We will definitely be using you for all of our flooring needs in the future. Penny

Been looking for area rugs at some of the local 'home goods box stores', not much luck, and…read morethinking maybe we should try local anyway, we headed to a local store (first)...designer kinda place, flooring etc...yikes on price...yes, some great area rugs, but no better quality than the box store, but two to three times the cost!?!...in comes Ron's. Next on list, Not in a location you'd think of as a busy retail location, but it was(again) local and why not try. As we pulled in, my wife was skeptical of what kind of selection they'd have as it 'looked' like a carpet (only) store, so probably no area rugs anyway. We meet Karen as we walk in, friendly, smiles, welcoming, really pretty cool lady. Not seeing any hanging area rugs, i reluctantly asked about area rugs and she/Karen threw us an answer I didn't expect..."we don't carry area rugs (per say) but we have a good selection of remnants you could choose and we would cut and finish for a custom area rug." Of course I thought this would be exspensive, right? SURPRISE, it was a little LESS than the box store!...AND for a very small bit more, we finished our scrap left (10' x 25") for a matching runner!?! We picked them up today and they are so awesome/beautiful! And, yes, we went back and ordered another for our basement rec room...UNBELIEVABLE!! Custom area rugs/high quality finishing/work, super friendly/smart staff, LOCAL business...WIN WIN WIN...area rugs, carpet, flooring...Try this place FIRST!

Horrible misleading. Had to chase them to get stuff. Bedframe broke 3 days later. Guys had…read moreskipped 20 screws in frame, plus a major screw holding it up. Spent $3700. Will never go back.

When I was looking for bedroom furniture I asked it they remove existing furniture (this was…read moreimportant to me as I am unable to remove these myself). I was told that yes they will do that, as part of delivery and set up, I purchased my furniture on that basis. Much to my surprise when the delivery guys got here, they said for liability reason they don't remove. I called the store and was told the sane, but they do charge $159 each piece to remove. I could have arranged to have soneobe here prior if I had known that. I have to give 0 stars for the store, I guess misleading customers for a commission is the way they do business. I do give the delivery guys tho 5 stars, they are a third party delivery team and they did an outstanding job. Fortunately the mattress delivery guys had removed the bed which they went above and beyond of what they needed to do. I had been planning on buying additional furniture from Ashley, but will no longer be doing that.

This was an incredible thrift store! In my opinion, this is like a thrift store fun house if you…read moreenjoy wanting to get lost at a store. There's plenty of stairs involved if you're wanting to check out the whole store. Endless selection of items on the main floor, tons of furniture always being featured too. Then you got a whole upstairs sections with all your end tables and a whole basement full of chairs. Another set of stairs that'll take you back to the main floor. It's probably one of the better stores checking out

The two guys and girl who run the shop are awesome…read more Inexpensive prices and great selection.

Terry is meticulous! Carpet was done perfectly! He is efficient and knows what to do! We had a…read morespot we never thought would be removed and he was able to do it! Place smells very good and clean! Had other carpet cleaners, but Terry is Number 1 for sure!

Easy to set up a convenient appointment. Terry was on time and evaluated our cleaning needs…read more He described the process and promptly began cleaning. The carpet in general and stains in particular were removed and freshener. We were very pleased with the quality of the work. The price was very fair. We will call Terry for cleaning again.

Terry and the install crew at Carpetsplus were amazing. Terry answered all our questions, making…read morerecommendations, and was great communicating options to us for the install. The install crew were so nice, professional, and ready to go. They even helped screwed in several screws in the underlayment to eliminate a floor squeak.

Very poor customer service. Provided the wrong color product and never even apologized. In fact,…read moreinstaller picked up while we were on vacation and installed. Carpets Plus said "we are just like Menards. Cash and carry. What happened with the product after picking up is not our problem. " So we have the wrong tile now installed because they didn't ensure it was correct. Zero concern for making it right for the customer. Never recommend.

Purchased several things for my Mema's house here. She went to assisted-living…read more Unfortunately, when I got it home all the Upholstery furniture smelled like Chinese food and it reeks of Thai. We purchases furniture eight months ago and it still reeks of Chinese food. I can't get the smell off and I refuse to eat Chinese food anymore because the house just smells rancid. The prices were above average for what was essentially target leftovers. Friendly enough staff, but really?

From the owner: We provide new furniture fully assembled and finished for your review. We focus on providing…read morecontemporary and pleasing aesthetic designer styles to create a pleasant visit and shopping experience. We also have over 400 rugs in stock and stained glass lamps!