Very poor customer service. Provided the wrong color product and never even apologized. In fact, installer picked up while we were on vacation and installed. Carpets Plus said "we are just like Menards. Cash and carry. What happened with the product after picking up is not our problem. " So we have the wrong tile now installed because they didn't ensure it was correct. Zero concern for making it right for the customer. Never recommend. read more

Terry and the install crew at Carpetsplus were amazing. Terry answered all our questions, making recommendations, and was great communicating options to us for the install. The install crew were so nice, professional, and ready to go. They even helped screwed in several screws in the underlayment to eliminate a floor squeak. read more

Our experience with Carpets Plus Colortile was excellent. We had a few different projects that we needed estimates on and communication was great, estimates were timely, and our experience with Barry made us feel like he were his top priority. If you're looking for a personal, local, experience, I can only recommend Barry with Carpets Plus Colortile! read more

Terry is really a fantastic salesman. He provided us with a great quality carpet and pad to replace all the carpet in our main level and upstairs. Then he recommended installers led by Mario. They not only completed the entire job in one day, the vacuumed and cleaned up the entire area including the outdoors. It looks fantastic and I cannot thank you enough. If you need new carpet, this is the route to go! read more

I hired them to put in new flooring in a rental property. On first walkthrough before any work was done (salesman Barry and installer Sergio were present (very sure of the quality of their work), I was EMPHATICALLY clear and mentioned multiple times that the floors were currently creaky and that if I needed to have the subfloor replaced to fix it, I wanted to do it. What I was never told at the time was that replacing the subfloor wasn't a service they offered -I would have had to go to a different company for that work which I would have done if I knew to do so. I wanted the creaks gone before the tenants moved in at the beginning of the next month -leaving them about 3 1/2 weeks to do the job they said would take a couple days. I was assured that they do great work and that I would be "taken care of" and that they could mitigate the creaking by adding screws to the subfloor into the joists. Well... when the work was "completed", I went to look at the work to find still very creaky floors, my trim not put back properly (had spots where tall and short trim were just stuck on side by side and, in areas that previously had carpet that are now LVP, they put the trim back on at original height leaving a gap between trim and floor (tenants were going to paint anyway so lower trim wouldn't be a problem -not to mention they never attempted to level the basement floor at all before installation though they tried to charge me for some floor leveler). I mentioned these things and my dissatisfaction to Barry a couple times after installation and reminded them of the tenant move in date and that I wanted things fixed they said they would try to add more screws to mitigate the creaking now that the carpet was already installed (pretty sure didn't happen and they never even acknowledged the trim issues)... as you might expect, time ran out. Tenants moved in with creaky floors and messed up trim and are having to deal with it. Finally, upon receiving an $11,xxx bill (was roughly 1k over quote), I called and spoke to the owner, Jim (I believe), about my dissatisfaction with the work and the bill who said they could pull up the flooring for another company to replace the subfloor and then reinstall the flooring. I told them the tenants would have to basically not use 1.5 floors of the house for a couple weeks for that to happen and I wasn't going to do that to them so he stuck to his guns on the bill minus about a 1k concession on the floor leveling and what I assume was his idea of a "courtesy". I'm out 10k (which I paid so they would stop calling -much quicker to try to get theirs than to help you), I've got creaky floors, my trim looks terrible on at least 1.5 floors, the basement floor isn't leveled at all, and they haven't returned my key to the house that the installer admittedly took, but hey... at least I'm not getting harassed for payment anymore. Go. Somewhere. Else. read more

Everyone I worked with at CarpetsPlus was wonderful! I replaced the carpet in my entire home and they were helpful and patient throughout the project. They worked around our construction schedule and were flexible when I needed to change installation dates (more than once). The carpet installers did an outstanding job! We had some challenging areas in the house and it looks amazing! I am so happy with my carpet and I would use them again without hesitation. read more

They are great and easy to work with. Helped us create a custom area rug and stair runner for our home, complete with allowing us to take samples home to see if they were the right fit and all with competitive prices! read more

We replaced a fair amount of carpet with laminate flooring plus overlaid our kitchen tile with the same flooring. The project came out beautifully. The installers, Jason and his crew, did a fantastic job. Easy to work with and could adjust installation as required or make suggestions to better the project. They were fast and efficient and cleaned up at the end of each day. read more

Excellent! Excellent! Excellent! Service, Product, Installation all Excellent! I had a house on the market in Bloomington and had accepted an offer, there were several things I had to address from the inspection. One item was the kitchen faucet. I turned the shut off valve under the sink off, took a look at the faucet and decided I would come back next Saturday to replace the faucet. I came back the next Saturday and the shut off valve had dripped for 7 days destroying the kitchen floor! I had 9 days till closing! I called Jim Brown at Carpets Plus, explained my situation. He had a nice cherry manufactured hardwood in stock, gave me a great price, and had his guys install it that same week. WOW! They bailed me out big time, put in a great product at a great price and we sold the house as scheduled! Thank you to Carpets Plus Team! read more

Every experience we've had, both commercial and residential had been top notch. Would recommend to anyone!

When I first arrived at Carpets Plus Color tile I made sure salesperson knew my deadline I needed to get the tile here by. They assured me I had plenty of time so I went ahead and ordered the tile I needed for an upcoming backsplash job. After almost two weeks I thought I should call and check on the tile because surely it has to be in by now or really close. The lady on the phone seems to have trouble finding my order and says she has to call me back. A few hours later she calls back and tells me that the tile is backordered and I won't get it in time or maybe not even at all. I am happy I called or I'm pretty sure I would have just kept waiting and no one was going to let me know. Lady on phone tells me to come in and maybe we can find something else that will come in two days or they will refund my money. I go in to the store that same afternoon and am greeted by another employee. (I seem to interact with different people every time) who really wasn't too aware of my situation or where the tile sample was that I originally had purchased. After a few minutes of her pulling samples out that looked nothing like the one I had picked out before I just ended up getting a refund. I found tile somewhere else and was able to get it the next day. Basically carpets plus color-tile really left a bad taste in my mouth and I won't be using them in the future or recommending them to my friends and family. read more