I hired them to put in new flooring in a rental property. On first walkthrough before any work was done (salesman Barry and installer Sergio were present (very sure of the quality of their work), I was EMPHATICALLY clear and mentioned multiple times that the floors were currently creaky and that if I needed to have the subfloor replaced to fix it, I wanted to do it. What I was never told at the time was that replacing the subfloor wasn't a service they offered -I would have had to go to a different company for that work which I would have done if I knew to do so. I wanted the creaks gone before the tenants moved in at the beginning of the next month -leaving them about 3 1/2 weeks to do the job they said would take a couple days. I was assured that they do great work and that I would be "taken care of" and that they could mitigate the creaking by adding screws to the subfloor into the joists. Well... when the work was "completed", I went to look at the work to find still very creaky floors, my trim not put back properly (had spots where tall and short trim were just stuck on side by side and, in areas that previously had carpet that are now LVP, they put the trim back on at original height leaving a gap between trim and floor (tenants were going to paint anyway so lower trim wouldn't be a problem -not to mention they never attempted to level the basement floor at all before installation though they tried to charge me for some floor leveler). I mentioned these things and my dissatisfaction to Barry a couple times after installation and reminded them of the tenant move in date and that I wanted things fixed they said they would try to add more screws to mitigate the creaking now that the carpet was already installed (pretty sure didn't happen and they never even acknowledged the trim issues)... as you might expect, time ran out. Tenants moved in with creaky floors and messed up trim and are having to deal with it. Finally, upon receiving an $11,xxx bill (was roughly 1k over quote), I called and spoke to the owner, Jim (I believe), about my dissatisfaction with the work and the bill who said they could pull up the flooring for another company to replace the subfloor and then reinstall the flooring. I told them the tenants would have to basically not use 1.5 floors of the house for a couple weeks for that to happen and I wasn't going to do that to them so he stuck to his guns on the bill minus about a 1k concession on the floor leveling and what I assume was his idea of a "courtesy". I'm out 10k (which I paid so they would stop calling -much quicker to try to get theirs than to help you), I've got creaky floors, my trim looks terrible on at least 1.5 floors, the basement floor isn't leveled at all, and they haven't returned my key to the house that the installer admittedly took, but hey... at least I'm not getting harassed for payment anymore. Go. Somewhere. Else. read more