Floor&#x27;d Concepts

Im a plumbing contractor who had charge account with holt supply from 2001-2010, and bought…read more$100,000s of plumbing merchandise from them on arcadia st bloomington il. They were a total disaster to deal with and purposely sabotaged my account. 1. Overcharged me on all materials bought! 2. Couldnt give a competitive bid for trim out material due to wrong multiplier-delta 3. Wouldnt give credit invoices when material was returned due to them purposely messing up orders. 4. Overcharged my account by over $10,000 in a three year period, doubling and adding invoice numbers and charges that didnt exist. 5. Called my employees telling them if he ordered all material from them , while working for me, he could get cheaper material on his account. I was being charged more for material than my employee! And then he was ordering material from holt, and getting material cheaper than me. He is the one that told me they had my prices the same as joe blow off the street who wasnt a contractor! This all didnt happen by accident, owner is a greedy douchewad millionaire who wanted to do nothing but rip me off!

From the owner: Holt Supply is your trusted, family-owned source for high-quality plumbing, lighting, custom…read morecabinetry, and countertops in Central Illinois. Whether you're a homeowner, designer, or contractor, we offer personalized service and expert advice to help you find the right products for any project. Our knowledgeable staff is dedicated to delivering exceptional customer service and ensuring you have everything you need to complete your job efficiently and with confidence. From premium plumbing and lighting solutions to custom cabinetry and countertops, we pride ourselves on offering top-notch products and support every step of the way. Visit us today, and let us help bring your next project to life!

Morris Granite

3.3

(15 reviews)

They installed leather granite in our kitchen four years ago. The granite seam was coming apart so…read morewe contacted Dan and he agreed to come to fix. A few reschedules because he was so "busy", we got a time for early Saturday and waited. And waited. We live in the country and saw a white truck drive by and then drive by again. No Dan. Text him again and received a curt text back indicating that he had stopped by our house, rang the doorbell and waited a minute, then left and was very aggravated with us. Was not our house and blamed US for messing up his day. My husband was always professional in his text to him, always polite about his not showing up when he said he would, and never getting upset OR feeling he was "special" (what does that mean, anyway?). Here is Dan's final text to us after my husband said we no longer wanted his service: " We have 1000's of clients every year since 1893. I am sorry that you are offended that I did not remember how special you are. I did assume, so that is my bad. Never claimed to be perfect. So, if you want to be a dick, we can certainly part ways. If you want to be reasonable I can reschedule. Either way is fine with me. I will assume the first, unless I hear from you. Good luck." Very unprofessional, and apparently because he's had thousands of clients, it does not matter to him what kind of language he uses on past clients, so future clients beware.

Just had my granite countertop installed and it's beautiful! From the time I made the inquiry to…read moreinstall was about 2 weeks. Great selection and very comparable prices from other chain stores. Guys were very friendly and took great care to removing my old countertop to cleaning up any mess. Highly recommend shopping local with this company.

Ace Hardware - Normal

3.5

•$$

Best service ever didn't lie about what they had in stock and best ace I've ever been to being…read morebetter than the ones in Denver

Needed a new head for our EGO string trimmer. Isaac, the assistant manager, was very friendly and…read moreknowledgeable and knew exactly the right replacement part on our trimmer. Wish we could give him 6 stars. He put the new part on for us.

Countertop of Bloomington

(5 reviews)

I was extremely happy and pleased with the service I received at CounterTop of Bloomington. They…read morewere very timely in getting my countertop made and installed and in helping give guidance and advice on what products are the best. I would definitely recommend CTB when you are needing a new countertop for your kitchen or bathroom. I felt I got better service because it is a local company versus a home improvment center. The service was exceptional.

We have used Countertops of Bloomington several times. Great workmanship, attention to detail,…read moregood price and excellent quality. Russ is very professional and easy to work with.

Mayo Concrete Construction

(3 reviews)

I had a concrete patio installed by Jose and his team. They were friendly and gave me a very…read morereasonable price compared to the other contractors in the area. I would highly recommend this buisness.

This company did a tear out of the old patio and laid a new and improved one. Very happy with the…read morework and very clean work area during and after the job. Had a great value to our backyard.

Creative Kitchens & Baths

4.0

We have worked with Bill on 2 kitchens. Bill provided excellent service and we loved the designs of…read moreour kitchens. We would highly recommend working with Creative Kitchens and Baths.

I understand things are hard with COVID but we've had a poor experience. Never getting back to us…read more We reach out and then we get something but then we ask questions or ask for further info and they don't get back to us again. We've been going back and forth for over two months and haven't even started the actual project. We are moving on and giving our business to somewhere else.

Sundown Exteriors

4.2

(15 reviews)

I would not recommend this company based on my experience…read more The roof was installed the month I purchased my home in 2024. By early 2026, I began experiencing multiple issues, including shingles falling off, deterioration on several shingles, and a leak around the chimney. This raised concerns regarding the quality of both the materials and workmanship. The company did return to replace the damaged shingles and address the leak. While the replacement shingles appear acceptable, the sealant work around the chimney was completed very poorly. I will be including photos for reference. Unfortunately, the roofing concerns are not the primary reason for this review. During the repair process, my brand new AC unit was damaged. What was most disappointing was the lack of accountability afterward. Rather than acknowledging the damage and discussing a resolution, I was told their crew "never went that far into the yard," despite roofing debris being present directly next to the unit. I have attempted multiple times to speak with the owner regarding this matter. After conversations with the foreman, office staff, and leaving voicemails, I still have not received a return call. Based on my experience, I cannot recommend this company. I would encourage others to carefully consider their options before moving forward with their services. Sorry no where to add pictures Stay away from this company!

Deceptive business practices, future customers beware. Sundown does not follow through on promises…read more Read on and see photos. I'll start by saying the roof that Sundown roofers installed was done very nicely and in a timely fashion, but that's where my appreciation ends. In their contract they advise that they clean up all debris created by the install. Just not true. My exterior space was absolutely flawless because we had just put our property up for sale, and I had that discussion with their estimator Zac and their project manager Tony. It was all a ruse; they were packing up to leave when I advised they needed to clean up all debris. They did a few minutes cleaning, but what was left behind was unacceptable, so I started cleaning while they were loading. Tony the project manager saw me picking up debris and started to help me, he spent another 25 minutes helping me. After they left, I spent more than two hours cleaning up their mess. Subcontractor Sundown brought onto my property. Contractor Disposal www.contractorsdisposal.com Do not EVER let these people on your property. I have a 7-year-old driveway, after they delivered their dumpster, they negligently drove a tandem axle truck over the end of my driveway and over the curb off the end of my driveway and cracked the front corner of my driveway. I watched it happen, I immediately contacted Sundown, neither Zac nor Tony the project manager was there managing their sub-contractors like their contract says they will be, but hey came at my request to survey the damage. Both said, "don't worry it will get repaired". Fast forward, they came a few days later to collect $17,500.00 payment. They had an invoice they wanted me to sign that stated we did a walkthrough and all the work they promised was completed, I wouldn't sign it or pay until they acknowledged on their form that they had to replace a gutter and four lengths of gutter guards they had damaged and the damage that was done to the end of my driveway. Tony wrote it all up and we both signed it, then I handed over the check. MY MISTAKE. The gutter and guards were replaced, but now they say they will not repair my driveway. Bait and switch at its finest... They say their contract states they are not responsible for damage to concrete. I read it, that's not what it says, what it says is this: ONE: "Owner acknowledges that heavy equipment is necessary to perform certain roofing processes, may through normal and even cautious use by Contractor and possibly cracks in certain concrete driveways/walks that are not poured sufficiently deep or not constructed in a workmanlike manner as the design was intended. Owner hereby acknowledges such minor damage may occur on the job site," My driveway was poured 5" deep not the standard 4", the installer owns and operates a professional concrete company, and it was absolutely done in a "Workman like manner". TWO: "and shall not make demand of Contractor to reimburse the Owner for such damage, provided due care and caution was exercised by Contractor in performance of Roofer's various functions and in the management of any sub-contractor in delivery of job material" Due care and caution were NOT exercised at all. The driver should have pulled that heavy truck into the center of my driveway, not on the far side, then they ran over the end corner and curb where no one drives and cracked my driveway. AND no project manager was on the jobsite when this subcontractor arrived and left, no one managed them while on site.

360 Electric Heating/Cooling

These guys were very professional and personal. They did our electrical to install new switches and…read moretwo living room ceiling fans (which were none before). I highly recommend them!

I highly recommend 360 Electric. I could not be more pleased with their staff. I was kept well…read moreinformed and was delivered to and installed as promised. This is a very professional and talented group and I am very happy that I chose 360 Electric to provide my Generac home generator. David H.

Summers Plumbing Heating & Cooling

(2 reviews)

We just moved to the area and bought a house. We had an issue with our AC thermostat on a 90…read moredegree day. I called Summers after being told by a couple other places they could help me in 3 days. The next 3 days we're going to be in the 90's. Summers said they could come out that day! They figured out the problem and did a temporary fix so we could get AC over the weekend and came back on Monday with the part needed to fix the furnace (prior owners HVAC guys did some ridiculous wiring that caused the issue). We also had them come back and replace 2 outside faucets and a leak in our ceiling from the water supply. Everything works great! They were on time or called to let me know they were running behind. I recommend Summers!

Called them for a relatively minor issue that I wasn't comfortable doing myself and they came out…read morethe same day. Resolved it and were on their way in under an hour. Will definitely use them again.

Yaegel Roofing

Mike Was very friendly and professional. His crew found that the ply wood in certain areas of our…read moreroof was rotted out and needed to be replaced. Mike did it for no extra charge. Which saved us money and further damage to our house. Thank you to Mike and his hardworking crew. Highly recommended.

From the owner: We have over 25 years experience, Same Week Availability. Call Today For Free Estimate! Hard…read moreworking dedicated business who cares about there customers needs and gets the job done right the first time

Prime Roofing & Exteriors

Jonathon Martin's Prime Roofing and Exteriors LLC did a first rate job of redoing my leaking, low…read morepitch sun-porch roof. He came out promptly to inspect and make an estimate of what needed to be done! Of the five estimates I received he and one other roofer were low bidders. The other 3 were way out of line. He did a full tear off, replaced the deck and installed new ice and water shield along with new shingles. He worked me in in a timely fashion and did a very professional job. I highly recommend Prime Roofing and Exteriors LLC of Bloomington for this type of repair.

From the owner: Small home exterior service business specializing in a multitude of repairs including…read moreroofing, siding, fascia, soffit, gutters, and storm doors. Full replacement including asphalt shingles, metal roofing, EPDM flat solutions, vinyl siding, windows, storm doors, fascia, soffit, gutters, chimney counter flashing, and patio/porch to sun-room conversion. Many satisfied homeowners across central Illinois. We do it right the first time and back all our exterior product installations with exceptional warranty. Extensive experience in residential construction and remodeling. We pride ourselves in our business model that translates to budget friendly home exterior product installation. We provide the best in quality through honest, transparent, upfront approach. We take the time to explain and provide more options that others simply will not. Bringing professionalism and quality to Bloomington/Normal and surrounding areas. Excited to show you why Prime Roofing & Exteriors will be your preferred home exterior service company. We hope to hear from you soon!

TNT Tree Service & Stump Grinding

4.5

Although we were pleased with our large tree being cut down, and the stump being removed at our…read morehome, we were not pleased with the lack of integrity we experienced. While transporting large cut tree limbs and brush from our backyard to the front of our home to be grinded, TNT workers damaged a portion of the siding on our garage. These TNT workers never mentioned to us that they hit the side of our garage with tree particles causing damage. We didn't notice the damage until after they had completed the job and left our property. Instead of being integral, notifying us of their mistake and compensating us, we found several strips of Dupont Tyvek tape covering gashes. Character is what you do when no one's watching. Since then we had another large tree removed from our property. We did not call TNT Tree Service & Stump Grinding.

We were very pleased with TNT tree service. We used them to remove a tree this past weekend. Their…read moreprices were fair. They were fast, efficient and easy to work with. They cleaned the yard up well after they were done. We will use them again for any future tree removal needs.

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Jenny I.

5 years ago

Floor'd Concepts has the nicest showroom in town, by far. They are really easy to work with, and they have so much more than just flooring! From tile, hardwood, cabinets, countertops, etc., you name it and they have it. The staff is amazing, and they really help cater to the customer's wants and needs. Great installers and designers! read more

Caynon M.

112

1 year ago

Was looking for hardwood flooring and new cabinets, stopped in to look at there selections and was surprised about how much they have on their showroom floor. It was so easy to look through the flooring and cabinetry options. I highly suggest these guys. read more

Evan S.

5 years ago

Beautiful showroom, the largest most updated tile selection in town. They even do full kitchen and bathroom designing. Definitely a lot more than just floors. Friendly staff and great installers read more

Floor'd Concepts - flooring - Updated August 2026

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If I could rate them zero stars, I would I'm not sure how you don't even have enough money for a…read morerefund two days in a row you say the manager will go and get the cash and have it here the next day so we can return the items and get our money back but yet we come the very next day for 45 minute drive and the manager never went and got the extra cash from said bank. I've never heard of a corporate business having to go to the bank to get money for a return.

Flooring Depot has been a dream to work with. Bethany made choosing, scheduling, and communicating…read moreour installation effortless after having a not great experience with another 3rd party. The ease of working with Bethany was a weight lifted in a stressful time of balancing 2 major life events, one good and one bad (leading to the need to have the floor replaced in the first place). Highly recommend!!

Sweeney Bros

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Carpets Plus Colortile

3.9

Terry and the install crew at Carpetsplus were amazing. Terry answered all our questions, making…read morerecommendations, and was great communicating options to us for the install. The install crew were so nice, professional, and ready to go. They even helped screwed in several screws in the underlayment to eliminate a floor squeak.

Very poor customer service. Provided the wrong color product and never even apologized. In fact,…read moreinstaller picked up while we were on vacation and installed. Carpets Plus said "we are just like Menards. Cash and carry. What happened with the product after picking up is not our problem. " So we have the wrong tile now installed because they didn't ensure it was correct. Zero concern for making it right for the customer. Never recommend.

The Original Carpet and Flooring Craftsman Jr. & Sons

We had a wonderful experience with Dale and his son. He got in quick and got out quick while doing…read morea wonderful job! Very friendly and professional. I had no worries giving them a key and just them letting me know when they were done. They did the whole house in a couple days and it looks fantastic! I highly recommend and would use again in another house. We live in Normal.

C And A White Flooring

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Caleb and his team sanded, prepped, and installed our new floor in 2 days while paying attention to…read moredetails. Very timely, professional, and a pleasure to be around. Very happy with the install and price!

Caleb White and his crew installed my wood floor. They are the best…read more Finished in the timeframe that Caleb promised. I highly recommend Caleb and Zach and the crew for any wood flooring. You will not be disappointed! Monica C.

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They replaced the screening for our patio door. Was pleased with the service and price.read more

They acquired a large piece of glass quickly. The fellas were very nice and completed the window…read morereplacement quickly.

Pro Exterior Siding

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Had the fascia and soffit pieces come off after a wind storm on one side of a 2-story home. Minor…read morerepair, but I wasn't going up the ladder. Pro Exterior Siding gave me a fair quote unseen, and then lowered it after seeing and fixing the issue. Highly recommend. Well run business with stand up employees.

Hagen Contracting Services

I feel very lucky to have hired Cody to work on my backyard renovation. He did a great job filling…read moreand leveling the patio concrete, and the brick work also turned out very well. He is very responsible and uses high-quality materials. I will continue to contact him for any future issues or projects with my house.

Hagen Contracting Services Turned My Backyard Chaos into a Dream Shed - 10/10 Would Hire Again!…read moreI'd been staring at a pile of shed panels, screws, and mystery parts in my garage for weeks, dreading the DIY disaster waiting to happen. Enter Hagen Contracting Services--and holy cow, what a game-changer. From the first call, Mike was an absolute pro. He asked smart questions, quoted a fair price upfront (no hidden fees, no "oops, we need more" nonsense), and showed up exactly on time . He rolled in like a well-oiled machine--tools organized, smiles on, ready to rock. The assembly? Flawless.

Family Waterproofing Solutions

3.0

(2 reviews)

We had this company put in a basement waterproofing system. The work was finished poorly and the…read moreowner finally came out to view the work. He said that they are not concrete workers and that is how they finish a job. He offered to refund our money and remove the system. We accepted his offer and the very next day he said he could not honor his offer because it would throw up red flags financially.

We contracted with Ken in the Fall of 2015 for exterior wall sealing and possibly foundation crack…read morerepair services. As promised, when the weather was conducive in Spring 2016 we promptly received a call that the work could be performed. We are extremely happy with the work Ken's crew did. They were a great business to work with.

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