I took my daughter's 2 dresses for her upcoming event to this cleaners because I saw the "good" reviews online and it was in the area. The purpose was to have one dress (green) let out because a little snug on her, the other dress(purple) was to be taken in because it was a little big, fit loose on her in the back , in the waist and the straps adjusted because it keeps falling down on the right shoulder and makes the front top of the dress hang down. They both were also to be dry cleaned. I picked up both dresses today 4/27/24, she tried on both dresses before we left, the green fit perfect, yes the alterations was done on that dress correctly but when she tried on the purple dress, it looked and fit way differently then when we brought it in for alterations on 4/13/24. It fit more loose than before. The owner was there while she was trying on the dress and saw that the straps on the purple dress were still falling down, came over to help with lacing up the dress in the back and noticed the straps needed to be adjusted and could be done by the seamstress. My daughter went to take off the dress, as I was sitting out there waiting, the owner's mother came in and then he ask her to adjult the straps no additional charge. He told me to come back at 1-2pm today. I returned at around 3pm. The dresses were already bagged up. I wanted my daughter to try both the dresses on again before we left. He assured me that everything was good with both dresses and I didn't need to take them out the bag, basically rushing me out the store. Got the dresses home, had my daughter try on the dresses, again the green dress fit fine but the purple dress nothing was done. The straps still falling off her shoulders, the waist not taken, back fitting more loose than before. I paid $175 for nothing to be done to one of the dresses and I know it doesn't cost $175 for 2 dresses to be dry cleaned and 2 dress to be altered but only one was actually altered correctly. If the seamstress didn't know how to make adjustments to the purple dress then I should've be notified, my phone number was provided at time of submitting in my items, instead of taking my money and not doing anything to it. Also, the solution that was used to clean the purple dress, changed the appearance, shape and luster of the dress. If the owner and seamstress would have read the tag on the purple dress they would've seen that this is a bridal dress. So if they didn't know how to clean it or alter it , I still should've been notified and referred me to a bridal shop or let me take it to one that would know how to care for this dress. The owner is wrong for saying he or his mother could fix the straps and turn around and not do anything. Oh yeah he did do something, he took my money. Poor Horrible Service. He's been in business for 38 years and should know better. The owner needs to correct this issue by giving me part of my money back or I will be contacting BBB and States Attorney/Consumer Protection. Never Using Parkway Cleaning services again!, read more