If I could rate this place into the negative, I would. I'm writing this review because people need to know what kind of shady nonsense goes on at this body shop. I'm a woman, and I trusted this shop to do the job right. Big mistake. They charged my insurance company for work they didn't even do. I had LED headlights installed that I personally bought from O'Reilly's. When one of them went out recently, I went to warranty replace it--only to find out the shop NEVER INSTALLED my lights. The ones in there weren't even the LEDs I paid for. Let me repeat that: they took my parts, never installed them, and billed my insurance as if they had. So I had to pay out of pocket AGAIN to replace the headlights I already bought ONCE. When I went back to confront them and asked the guy working there what happened to my headlights, he straight-up told me to my face that he "couldn't find the same ones," and just... decided not to tell me? No call, no update, nothing. Even though I gave them the receipt, which the appraiser approved. Instead, he had the audacity to tell me to "take it up with my insurance company" because they're not gonna do anything. Excuse me??? This place is dishonest, disrespectful, and completely unprofessional. They will take your money, lie to your face, and then shrug when you catch them. I would NEVER recommend this place to anyone--especially if you're a woman who expects to be treated with basic decency. Run far away. This is NOT the shop you want to deal with. read more

About a month ago as I was pulling into the Dedham public parking lot, My right front tire hit a curb that was not painted yellow. The tire punctured immediately and I pulled to a parking spot. I called 911 for road service and they contacted Parkway towing. The driver removed the tire and replaced it with the donut. He seemed to have difficulty tightening the lug nut. I went to Town Fair Tire to replace the tire a few days later. Installing the new tire they discovered that the lug threads had been stripped and they could not tighten one lung nut. My mechanic inspected the threaded part and told me that the entire wheel mounting had to be replaced on that model. I doubt that since they installed the lug nut more than a month they will not take responsibility for damaging the thread on the wheel. read more

I have been using Parkway Auto Body for over 15 years and have recommended Bill Z. to all of my family and friends. The service and quality of their work is just outstanding. In the last 6 weeks unfortunately my wife has had two major accidents to her 2021 Arcadia. Bill was able to get all the parts to repair her car in a timely manner without any of the excuses we have all heard about during Covid. The car looks as good as the day we picked it up from the dealer. I just want to thank Bill and his crew for always taking care of my family and friends. Shaun Q. read more

My family and friends have been using Parkway Auto Body for over 20 years. I recently had my 2016 GMC Arcadia there to be fixed after a recent accident. Bill Zanghetti always goes out of his way to make sure your car is fixed as quickly as possible. Bill, not only handled all of the paperwork with the insurance company he kept me updated with progress of my car. Not only did my car come out beautiful, it was completely detailed inside and out. Thank you Bill for taking such good care of our family but also all of our friends that we recommended your company to. Lisa Quilty Hingham, Ma. read more

I have got my ford focus fixed at parkway auto body twice in the last 5 years and I was more then happy with the work done. I first went to parkway over 15 years ago with my first car when i didn't have insurance to pay for the work and i had to pay myself. They took very good care of me with the price and work and I'll always be thankful for that. read more

Unprofessional only just begins to describe the way Parkway Towing & Auto Body conducts its business. I hired them to tow my Jeep from UMASS Boston to Cambridge on a Saturday. The ordeal began with a spectacular show of their callous tardiness; they reached the car an hour and a half late, by which time I had already made several patient phone calls inquiring as to the whereabouts of the tow truck. Each time their employee assured me that the tow truck would be there in a matter of minutes. Finally, at the verge of my wits end from waiting, I called and asked to speak with the manager. The manager without so much as pretending to listen to a grieving customer, begins to yell and threatens to call off the tow truck altogether. I am stunned at the way these people treat their customers. Not only do they not care about a customer who is in genuine need for assistance, but use the customer's misfortune of having to hire a tow truck against them. I think it is safe to say they do not deserve anybody's business. read more

I have gone here on multiple occasions thru no fault of my own ! just crappy drivers tailgating etc . Billy and his son are extremely helpful and work with the insurance companies so I do not have to ! they have always done great work you would never know i was hit . They cleaned the inside and outside of my vehicles and i think even spray waxed them . I own a horse ranch and had a tree fall on one of my new pickups , they fixed it and it looks like new !! five stars for this company absolutely !!!! Very friendly service , top notch work !!!!! read more

This morning, October 23rd, 2013, I had to have a rear light replaced on my 2006 Toyota Sienna. I called Bill and he said to come in @ 10:30AM. I came in a couple of minutes and they took me right away. I was quoted a time when the car would be ready. Not only was the job done sooner than expected and the price was less than I was quoted, The staff is very pleasant and the work is par excellence! Glenn B Dedham, MA read more

Just got my car back after several weeks at this shop (mechanical and body work). The only thing I wasn't crazy about was having to stay on top of them for updates. I don't remember the guy calling me more than once, I had to call for info every few days (parts were delayed, not his fault). But they were recommended by my insurance adjustor who has seen their work for many years (she said more than 15) so I took her advice and I'm glad I did. They did good work, gave me back a shiny clean car, and saved me some $$ on my deductible. Also the place is clean and doesn't feel creepy, which is a plus for a female customer. I'd recommend them. read more

Parkway Auto Body has repaired three of my family's vehicles and has always done a terrific job. They have done a sedan, a pickup truck, and an suv. They always treated me with courtesy, worked directly with the insurance company regarding hidden damages, and washed and detailed the vehicles when they were done. I wouldn't take my car any where else for body work. read more