Last February I emailed Parks Motors about a used Chevrolet Sonic on Cars.com, but it was no longer available, so one of their sales consultants helped me find a 2015 Chevrolet Trax LT I liked at a price that fit my budget, which was negotiated from its listed price of $10,991 to $10,200 that I can verify through saved texts. I put $5,000 down. Last week, I was looking at paying off that loan, but it was more than $10,000, which was strange considering the selling price and my down payment. Parks had changed the selling price on the paperwork to $11,991 and added $2,800 in fees! In 2013, I had a hypoxic brain injury while under general anesthesia. It impaired my executive brain function and especially affected my working memory. I still have solid critical thinking skills, but I can be forgetful and overlook details. Because Social Security is the primary part of my income, I discussed this when arranging financing, and I talked about about why I have a disability. It's incredibly shady that they changed the price and added fees on the paperwork without discussing any of it with me. They really bamboozled me. I've contacted Parks to see if they'll make it right, and I've shared screenshots of the oroginal listing price and the negotiated price in the text messages, but they've ignored me. On top of all of this, the car I bought has needed over $5,500 worth of repairs! It was a complete lemon! I'm going to file a complaint with the Kansas Attorney General's office and the FTC, and I'm contacting disability advocacy organizations and an attorney to look into next steps. This purchase from Parks Chevrolet has created horrible stress and is ruining me financially! read more

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Parks is NoBull pricing and will do what it takes to make the sell right. I appreciate the effort they put in make it a pleasant experience.

this place is full of crooks and scammers, they'll rope you into paying $2000+ than the price you agreed on and make excuses for it.

I went into Parks motor to just look around for a vehicle,was greeted by Josh . I told him that I was just looking around right now and Josh understood and was very professional and not pushy like some of the other Sales people. Will tell family and friends to come in and see Josh! read more

Fraudulent, slummy, untrustworthy. This is the rating I would give them. I told them I had my own financing. They insisted on getting my information anyways. I told them NOT TO DO ANYTHING WITH MY CREDIT. I left shortly after and scheduled an appointment the next day because I was waiting on my banking institution to get my approval. They also needed to investigate a sound coming from the vehicle and fix it. Not even 2 hours later my credit app notified me that they ran my credit. I DID NOT approve this. They did so anyways and called it a "miscommunication". There wasn't any miscommunication on my part. I specifically told them not to do anything and they did. DO NOT GO HERE. read more

Parks Motors - Communication with the sake agent admitting to their "miscommunication " - Car Dealers Near Me - Augusta, Kansas

When I made the deal on my Jeep in 2002 we agreed on a price for my trade in and the difference between the 2. the salesman brought me a contract to sign that was $10,000 higher than what we talked about. When I asked why it was higher than what I agreed to, I was told that it was a mark up for hard to find cars due to covid. I got up and walked out. the salesman stopped me and said they would remove the $10,000. He then told me if I made the deal they would add 3 free oil changes. I have only put 10,000 mi on my jeep in 2 years so I used 2 of the 3 oil changes. Today I called to make an appointment for the 3rd one and was told that it had expired in May. My mistake was to not walk out when they tried to rip me off in the first place. Take your business to another dealer read more

Parks Motors of Augusta: Switch and Bait seems to be their 'modus operandi'. We purchased a car from them - they had 2 white Chevy Sparks. One had been in an accident, one had not. We chose the one that had NOT been in an accident. We recently discovered that they GAVE us the one that has been in an accident - an appraiser found the BONDO. Never will we buy a car from them again and we don't recommend that you do, either. If anyone knows of a good lawyer, please let me know. read more

They sold me a car that a day or 2 after I bought it started having electrical issues. Not sure if they knew or not but would not take it back. read more

even though i didnt get a tank of gas they did provide great service I was happy with the approval process it was really quick they go out of their way to get you approved read more

Went to the service department for a simple service and minor repairs. The service tech scratched the front of the truck and damaged some exterior trim pieces. The body shop had to repaint part of the truck and fix the broken pieces. In the process of repainting the truck, they sanded the paint on the fenders and damaged the fenders. The fenders were not supposed to be worked on. The body shop manager, service department manager, and general manager could care less that our truck is in worse shape then when we first brought it to them. Plan on needing an attorney, if you decide to work with parks motors. read more

When I was a young girl, my father was part owner of The Augusta Daily Gazette. Parks Motors was owned by Fanny Parks and her husband. Mostly Fanny. Back then, in the fifties, Parks was a good place to buy a car. Dad would often buy our family car from them. I contacted them a day or two ago and had a keen interest in a vehicle they had for sale and wanted more information. But before going on, I inquired as to what the DOC fee was. Now to those who don't know what a DOC fee is, it is just a padding for the dealer. Supposedly it is for "administration" but the most that dealers around here charge is $299 and many charge nothing. I think, but am not sure, that Kansas has a cap on what a dealer will charge. I plan to call them next week. The DOC fee Parks quoted me was over $800.00! And we are talking about a 17 year old car and in reality, that's about all the car is truly worth. Prior to this incident, less than a year ago I contacted them about another car. The saleswoman was only interested in digging out of me if I would be financing the car. She asked no questions about "my" needs or even what car I was interested in. As far as I am concerned, Parks Motor Company in Augusta, Kansas and their other locations should be avoided. They do not care about the customer. They only car about digging deeply into your pocket and getting everything out of it. Fanny Parks would fire all of them if she were still alive. read more

Worst experience paint chipping down to the metal and they don't want to fix and now won't even return my calls.

My mother and I had an outstanding experience purchasing a used Chevy Equinox from Parks Motors. Charles was very helpful and wasn't afraid to talk to management to get the answers to our questions. David also treated us with the utmost respect and courtesy. Cameron (I hope that's right) did a stellar job of helping us finalize the purchase. We paid cash and didn't experience any pressure to use their financing, run a credit check or anything like that mentioned by others. Highly recommend this team! read more

We were so pleased with our experience with Parks Motors Augusta KS. So professional, courtesy and so easy to work with. Would highly recommend Jaden, Cameron and David. No pressure and we have no complaints . read more

I remember hearing the commercials when I was a kid but I'm glad I looked into them. Parks is family owned and cares about the families like my own. You'll be treated right here, I know I sure was. The bigger dealerships out west have gotten so full of themselves they don't have the same attitude towards actual people. Give them a chance! read more

Good folks when your buying a truck. Doug the sales guy was a big help after we totaled our old truck after a deer didn't like the paint color & decided to take out the front end. Got a 2020 Used Ram 1500. Nice truck for the price. Service Dept. BITES BIG TIME:::. Outside mirror came off, took it in, fixed pretty quick-just vibrates a little at upper speeds-NO BIG DEAL-MINOR issue. Did their survey. Gave them a 4 of 5. Service manager called up day or so later saying they got in trouble cause I gave them a 4. I said VERY CLEARLY on the survey that the vibrating wasn't a big deal. He said they had to get perfect scores or they got into trouble with Dodge. DIY an oil change over Christmas. Drain plug looks like whoever did the last change used an impact hammer on it. All chewed up to the point I'm not touching it. Called their service Dept. about cost to get it off so I can finish up. I got the new oil. Filter change already done. CHAD service advisor told me it was going to cost $179.95 to TRY. Might have to get a whole new pan. It's all on their tape for "quality assurance ". I called parts store. Brand NEW Pan with Gasket, New pan bolts AND plug total out the door $104.96 tax included. BEFORE any discounts. Used sales may be Ok but man their service Dept. sure does like ripping people off. I'm not sending anyone there for anything Folks you decide what to do, I'm just stating facts to what they did to me & my family. read more

If I could give them minus stars I would. They basically sold us a lemon of a truck. And are way over charging to say nothing is wrong. The thing has had a engine light on since 3 days after we drove it off the lot. It shakes rattles and bearly rolls. Do not buy from them. Do not go to them for repairs. Stay as far away from Parks Motors as possible. If I could I'd demand a refund. read more

Lyric in services was so wonderful! I had a leaking tire on a Saturday and he stayed late to fix it for me before I got on the road. He deserves a promotion! read more

Parks Motors of Augusta are a bunch of low dealing slime bags. My brother was working on getting a car (for me) a 2014 Dodge Charger for 25000 he called me Friday and I talked to a salesman and was told that nothing was in stone and they wouldn't run my credit or anything . My brother (disabled veteran)left my 2011 Kia and 2000 dollars at the dealership . After I found out they were only offering me 1400 dollars for my car I decided that it wasn't a good deal(they ran my credit with out my agreement). Brother took the car back today they had my Kia on the lot marked at 9000 dollars!!! (They didn't have the title I still have it here) and refused to give my brother his money back. Will never go back or recommend them ever again! I have bought vehicles (including my Jeep)there before and never had problems other than the warranty not being what I was told. Stay away !!! read more

I'd give them less than 1 star if I could. They had a 2010 Equinox for sale that fit our budget. They listed it online for $5,000. When I showed up and accidentally went to the Chevy dealership to the east, two salesmen swarmed my vehicle quickly. I thought, "HERE we go!" and got out of my car. I asked for Miguel, the salesman who I'd been dealing with, and they said, "Oh, you want THAT place over there," as they pointed to shop to the west. Then one rhetorically replied, "But, come on, man! We can get you into a nice new Chevy TODAY. Just put it in park and come inside." Ugh. We headed to the other location - all Parks Motors - and went inside. Immediately three people approached my wife and me. One salesman, Mike, introduced himself to me, thus bypassing my wife who was standing right in front of me. "What can we help you with today, sir?" "Well, you can start by introducing yourself to my wife as well." Finally got Miguel, out to show us the vehicle. We drove from west Wichita to look at this and we CLEARLY asked: Is it clean? Any issues whatsoever? Clean title? Has it been smoked in? "This is a great vehicle. Come out and look at it. Very clean." I have NEVER seen a more disgusting vehicle in my life. There's a reason why it only had one picture online - the passenger side was a mess, and the inside had not been cleaned out. It looked - and smelled - as if a homeless person had been living in it. My wife immediately backed out and was done. I asked him about the vehicle and he kept apologizing. I told him he wasted my time. He apologized profusely. The price listed on the window was $7,999 marked down to $6,999. I asked about the $5,000 price from the internet. He said, "Oh, that's just the internet price. You have to act fast to get that sort of pricing." I then inquired about any "additional" fees as I had heard they sneak those in. He said, "Oh, just the usual - taxes, admin fees for around $500, restocking fees for about $500 as well." I said, "Wait - so I'll be spending ANOTHER $1,000 plus on top of what you have this listed for??" THE.WORST. Would never do business with Parks Motors! read more

I would not recommend ever doing business at this lot. After going back & forth over the phone about a specific truck, my dad flew in from TN and I flew in from CA to drive it back with him to TN. Last minute flights aren't cheap, but the dealership confirmed they had the truck on site, ready for pick up. The bank overnighted the check, made out specifically and solely for the VIN of the truck being purchased. We spoke with the sales rep Garrett Monday evening to confirm there was nothing in addition needed, arrived in KS Monday evening, and spoke again with him Tuesday morning to confirm the check had been received. We drove 1.5 hrs to the dealership Tuesday afternoon to be greeted by a surprised Garrett who "wasn't expecting us until the next day". We looked around the lot, not seeing the truck anywhere on the lot, and was told it was inside being detailed so it would be ready to drive off the lot. We found it odd that we weren't first taken to see the truck first, but didn't give much thought to it. After hanging around, we were asked to hang out a bit longer as they didn't have anything prepared since they again "weren't expecting us". That's when Tony appeared with a few papers that needed to be resigned for a few minor mistakes...but apparently we weren't worthy of being taken to a desk or table to sign off on these mistakes because he held the papers up to the wall on the waiting area with a pen, pointing where to sign on the first paper, which was just to agree to the VIN change. Odd. Luckily it was noticed (by us) immediately that this paper indicated the truck being purchased was an entirely different color. They said it was correct, we again told them it wasn't and asked if they had the correct color truck, they said yes and that it must just be another mistake and they'd be right back. Tony walked to another office with my dad while Garrett lingered around in the waiting area. I asked him to confirm that they had the correct colored truck on site that my dad was purchasing and he said yet again that it was inside being prepared for us. Tony was then in a private room with someone who appeared to possibly be above him. I'm assuming they were brain storming ways to convince us to buy the other truck since at this point it was clear they did not have the correct one as promised. Tony exited with the other man, who walked right past us without saying a word or looking our way. Tony then approached us and let us know that they made an "honest mistake" and do not have the correct color truck on site, but he will give us this other one for the same price (saying it like they were doing us a favor and cutting us a deal....little did the dip shit know that we were perfectly aware of the fact that the color we were originally purchasing is $2k more than the color they were trying to get us to drive off in). We said we wanted the check back, in which they replied they would have it overnighted ASAP back to the bank. As we walked out the door, there was no goodbye, sorry, or anything. No apology had been made and the lie they were caught in was never acknowledged by a single one of these scumbags. To top it off, our bank was called Wednesday morning to place a stop payment on the check...which they were unable to do because it showed the dealership had already deposited the check. So not only did they allow us to fly in for a truck they knew was not on their lot, but they also took the funds for a truck they did not have. They knew all along that they did not have the truck. On the main Dodge website, it shows the truck they tried to con us into was available on their lot, and it showed the truck we were wanting was in transit. They knew perfectly well the lie they had told was revealed and instead of admitting to it, they decided to be dirt bags about it. We will not support this business now or in the future. Unfortunately this is the only lot with the truck we searched all over the US for and have chosen to settle for looking elsewhere for a different color as honesty & integrity are important to us. We are now having to purchase flight tickets to return home, and have had our time wasted and disrespected. read more

If you have any issues the general manager is reasonable to work with. Whether it be between the sales or service department. He will call on his personal phone to ensure you are happy. read more

The sales team, all the way up to the joke are, in my opinion, scam artists. after agreeing for a certain mileage for my lease, I found out they listed it at 2,000 miles less. Buried me with paper work after all the signings and added a rental fee to the total price of the car that was never discussed. Also buried details you have to look through over 50 pages to find After the fact. tried to get help from several finance associates, and got sent all the way to the general manager. everyone there is extremely hard to get ahold of, yet alone to call you back. I deeply believe that buying a car here is a mistake. this place is everything I don't like about car dealerships and I admit that I got played. with that being said, the guys that service my car are great and I believe they deserve better jobs at better dealerships. Dan and Devin you guys are the best. read more

Buyer beware. The dealership charged $1,500 in service (would have been $2k we'd accepted all the unnecessary stuff they tried to sell us), and sent us home with a broken tailgate. The tailgate opens randomly while it is in drive. Even though most of the work they'd done was on the back of the car, they refuse to acknowledge their responsibility. Now they want $500 more to fix it. read more

Parks Motors - Car Dealers Near Me - Augusta, Kansas

This place is a joke. Customer service is awful. Took my car in for maintenance the check engine light was got a tune up done. Lady told me they check ALL the fluids. $1340 later I drive my car for 1 day and my engine light is back on. Take it back in and they tell me it had nothing to do with what they did but now I need a new thermostat and a coolant flush another $550. Excuse me? I was told they would check ALL fluids and parts when it was in the first time and after all those BS repairs I still have to pay another $550? A DAY AFTER I PICK UP MY VEHICLE. I will never be back nor will I recommend this establishment to anyone I know. Rip off and TERRIBLE customer service. ALSO their labor rate per hour is $149.99 lol don't waste your money here read more

Went to look at a jeep grand Cherokee. It was listed on their website for sale. After they looked around for it it was determined that one of the managers was using it as a loaner car. It was filthy inside and out. I don't understand if they really want to sell a vehicle why they do this. I wasn't going to wait around for them to clean it up. I will never be back. read more

I'd give them 0 stars, if that were an option. Worst dealer I've ever dealt with when I purchased a brand new Chrysler Pacifica in January 2018. Between spending half a day the first day, to having to go back a month later to re-sign new papers because my original's were never turned in and nowhere to be found.... I shouldn't have expected anything better out of the Service Department. Everyone seems so "nice" until it no longer benefits them. My van has had issues from month one, having to replace the entire hood due to corrosion, passenger doors don't close, transmission shifts hard or seems to not want to shift after shifting from R to D, Auto Start/Stop stopped working at 32,000 miles and its another $220 to replace the Aux battery required to make it work properly, 2 of my interior lights have been broke since the first couple months and the ONLY way to fix them is to rip out the headliner............ I just passed 2 years and these are only a few of the ongoing issues. You'd think a dealer/service dept would want to do anything and everything to fix the issues/correct the bad seed but they are the most rude individuals I've ever crossed paths with and trust me when I say, I've purchased many vehicles in my lifetime. read more

Went to buy a car. Staff was friendly, service was excellent. Great selection of vehicles on the lot, but when it came time to purchase the one we were interested in, it was gone. They offered us s car from a different location and it wasn't there, either. They offered us a vehicle that didn't meet our specs, so we declined. Third time's a charm, so we didn't buy a car. read more

Do not buy from Parks Motors in Augusta EVER~~~ we bought our car from them 2.5 years ago, very satisfied but we also bought an EXTENDED warranty. We were told it started at the end of the factory warranty. which was 36,000 miles, we bought our journey at 31,000. I paid 2200 it was suppose to last for 75,000 which brought it to 106000! Last week the car broke down costing 3000. No worries I said we have an extended warranty! No no Ne ne, they sold us a NEW car warranty starting at 1 mile!! I have been calling and leaving messages for a week, I was told by the general manager CHRIS that he would call me back on Friday of last week by 11 yea you guess it, no call , I received a call from someone else at 4:11 pm saying he would look into it and call me back Monday! Guess what? No call back! They do not care, they do not stand by their word and they screw people when they can!! PLEASE PLEASE HEAD MY WARNING! read more

If I could give zero stars I would. DO NOT EVER DO BUSINESS with these people. They will promise you the moon, lie about what they are giving you for trade in, never call you back after leaving multiple messages and hold your title so that you are not able to get your tags after you 60 day tag expires. I will be reaching out to the BBB, consumer affairs, and every media outlet I can. read more

This location literally told me that they could give me the price I requested but if they held on to the car longer someone would pay their price. 5k over msrp. Just know if you go here they will rip you off as long as you don't know better. read more

Just bought a 2018 Subaru WRX from them Travis Richardson my sales guy did an amazing job. Very trust worthy honest guy. If your looking for a vehicle Travis is your guy! read more

Its been a few years now since my last review of this excuse for a dealership. The only reason I am still using my time to enhance my review is when I pay my jeep and how much they ripped me off. Don't get me wrong, I am the one who signed the papers and should have filed complaints with the BBB. My specifics are detailed from a few years back and would be more than happy to let people know if they are going to a joke of the dealership. My purpose of this note is not to recommend another dealership for a Jeep, I just know that no one can cost you more money and unfulfilled promises than this "place" I am surprised Jeep allows them as a dealership. Please stay away from this place. At a minimum, if you live in Sedgwick county look for a 1500 tax bill. As bad as that is, the unkept promises are worse. I am embarrassed by my screw-up and hope I can stop someone to do the same. Please at least go down the road in Wichita to get another quote before you sign anything with these clowns .. read more

Worst experience I've ever had at a dealership. Parks had a vehicle I was interested in. I called in and spoke with a salesman regarding the price. We came to a general agreement of where they could be regarding the price. I drove an hour to test drive the vehicle. Once I was there they changed their whole tune on the price and wouldn't honor anywhere even close to what they said on the phone. All they wanted to do was play games with the numbers. I'm extremely disappointed in their integrity and definitely won't be back. I ended up purchasing a similar vehicle at another dealership who was honorable and straight forward. Don't waste your time going here. If I could give them 0 stars I would. read more

We literally just drove on the lot to check to see what they had for sale. The next thing I know we are being followed around the lot by a lady on a golf cart! I felt like we were being harassed!!!!! We will not ever come back. That's ridiculous. She was literally driving in between cars on the lot to get to us. That's not customer service, that's stalking! read more

Brett at Parks motors sold me a car in January he was awesome I just totalled my vehicle and Insurance tried giving me the run around because of Brett fighting for me I got exactly what I paid for the vehicle and I am so happy!! I am purchasing another vehicle from him and I would suggest Parks motors and Brett to anyone. The finance guy Adam is very helpful as well and I am just thrilled with there high level of customer service!! I love Parks!! Thanks, Danielle Bishop read more

The staff at Parks Motors is awesome. Miguel is a new sales rep, but you would never know it. Super professional and personable. Chris, the sales manager was most helpful as well. Their finance manager is very knowledgeable and guided up through the buying process smoothly. If you need to purchase a vehicle, I would highly recommend Parks! read more

We were quoted a price and when we drove out there they tried to quote $1000 higher than what they originally said. We visited with the dealer three times in a day to meet their goals but they treated us like we were trying to hassle them at the moment we didn't want to pay what they quoted. The managers were awful. I've never been to such an unprofessional dealership. Bait and switch tactics. read more

Here is a friendly public service announcement!!! NEVER DO Business with Parks Motor in Augusta. Have spent the last 3 months trying to get the car we signed papers on July 24 fixed and ready for us to pick up from car lot. A lot of empty promises and missed dates for delivery then they don't want to fix things that they originally agreed to because the service manager over promised ( I guess) because he got fired and now the only thing everyone up there could say is well he isn't with us so we are going to have to make this right somehow. But they wanted us to compromise on what they had to fix body wise after they had to put in a new engine! (New engine was done in their service shop and then they didn't even put it back together with wires and clamps done even left out screws on top of engine.Everyone up there kept saying how much money this was costing them and blah blah blah. I'm not buying a car with a messed up motor and dents and bumpers needing fixed. So yeah we tried to compromise even got it all in writing this time then went back to resign paperwork to complete the financing and finance guy told us we had to take the extended warranty and gap because that was the only way they were going to make any money! Umm nope I'm not paying an additional 5k for a car that you guys have dicked us around on and had repairs that had to happen to deliver the car and we are supposed to bend over and just take it! Phhhh nope here are your keys . Don't shop at Parks they are NOT your friendly people dealership! Even had the general manager trying to bend over backwards last night to make things right but then we showed up today and she had done a 180.. what happened to customer is always right and we want you happy? Well that kind of treatment to your customers will cost you a car sale .. hmm not sure how u piss customers off and still expect to get referrals! Not from this I will let everyone I know how badly we were treated not to mention wasting my time for last 3 months and numerous phone calls that were never returned and trips to dealership that cost us an entire evening on numerous occasions wasting over 4 hours on at least 6 occasions to have them trying to figure out their mess up! Don't do business with Parks -worst customer service ever! Even had the finance guy stand up and say we were done when we refused the extended warranty! Rant over read more

Parks Motors sold me a 2017 Chrysler Pacifica that spontaneously burst into flames due to a faulty headlight, when I called to ask the dealership if they would be willing to stand behind their product and help in some way, Christi Henderson, after several minutes of combativeness, accused me of threatening her and hung up on me. Perfect way to handle a customer whose family of 7 was very nearly killed in a faulty vehicle sold by their company. I would recommend buying a car from a reputable dealership who respects their clients. read more