DO NOT PURCHASE WITH DON HATTAN!! I have been a service customer with Don Hattan for the past 2 years and decided to do a trade in. I am completely disappointed with the sales department. I had purchased a new vehicle with them and came to a point where this vehicle just wasn't an option for me. I tried for 2 weeks to get a hold of the finance department to cancel warranties. The fact it took them two weeks to get back to me is unacceptable. once I received a call back, they deferred me to sales department about trading in the new vehicle. which I work for a dealership so I am aware how cancelling warranties would take away money from them. But at the end of the day, it shouldn't matter what takes away from the sales department it should always be they do what is in the best interest of the customer. I spoke with my salesman, and I discussed that the bronco was not an option to own any longer due to personal issues. I clearly discussed that rolling over a large amount of negative equity is not an option for me. Now I understand when trading in before the vehicle is paid off some negative equity would be rolled into a new loan. Completely understand. But rolling over 20,000 in negative equity is outrages. I mentioned I was looking for a lower more affordable payment. His recommendation was to roll over the 20,000. I went ahead and reminded him that's not an option for me. His second recommendation was to buy the 22,000 Mazda and also pay on the Bronco! So therefore, have two vehicle loans. Clearly, he wasn't understanding my needs or just didn't care. I then told him that's obviously not an option and I don't see how that helps my situation, if anything it worsens my situation. I thanked him for his time, but I will be cancelling my warranties and to have the finance department contact me. I did not receive a call from finance nor was I able to reach them. So, then the sales manager contacted me asking if there was anything he could do to help so I referred him to my previous text messages I had with his salesman. So then I asked if he could personally call me to discuss further and come to a conclusion that is in the best interest for myself. I've been currently waiting two days for a call from the sales manager still no contact. Typical from them. They just keep ignoring me or telling me he's busy! So since Finance department never contacted me I had to contact my warranty company and cancel directly with them. I do not appreciate the tip toeing around and avoiding me and the fact they aren't willing to keep me as a customer. The lack of communication, understanding and avoidance is ridiculous. I will not be going back for service or purchasing a vehicle, nor will I recommend anyone to this dealership. read more

Bought a truck on 9/19. A few days later the truck started making a thud noise when going over bumps or dips in the road. A few days after that, the check engine light came on with "fuel sensor failure" notice on the dashboard. The next eight days were spent trying to get someone to call me back about the issue. On Oct. 4th, someone finally reached out. Took the truck in on Oct. 6th. The diagnosis was front differential, CV axles, fuel gage, and fuel pump. Don Hattan had my truck for 8 days and I got it back, it is still not fixed properly. It took me three more days to get someone to call me back for a resolution. This in addition to several misrepresentations during the buying and financing process. I've asked that the loan be rescinded due to the gross misrepresentations during the buying process and for selling a vehicle with major mechanical issues. They've decided that keeping the loan in tact is more important than doing what's morally sound and satifying the customer. I'll be going at this from a different angle going forward. Buyer beware! read more

I had the pleasure of trading trucks with Stephanie and Micah this morning at the Augusta location. They were both very pleasant and knowledgeable. My needs were taken care of very well and promptly. I'll be back and will spread good words about my experience! Love the new truck! read more

I recently purchased a F150 from Don Hatton Ford Augusta and Kaden and their whole team were tremendous to work with. They went out of their way to help me find the exact truck I wanted. I had a great buying experience. read more

Don Hattan has been great to work with from purchase to service. The sales department worked hard to find the right truck for my needs and walk me through the process with respect and professionalism. All of my service experiences have followed the same impressive level of customer service. Daryl and the service team will go above and beyond to support their customers and keep them on the road. read more

I went to look at a car that I found on Autotrader. The car was listed for $25,976, but when we went to look at it in person they told me that the price was $26,775. The claim was that there were hidden fees like a protective cover over the paint, etc. I tried to look passed that because I did like the vehicle, but I was still pretty disappointed in it. I had stayed in contact with the salesman, Brady, and the financial advisor, Evan, through the next two days and we were going through the works with what I was looking for in payment. At the end of the 2nd day, I asked to be emailed the final paperwork so I could make sure I was happy with it and they didn't send it to me. Instead Brady and Evan had a different person call me and tell me that the vehicle is in the process of being sold to someone else but will let me know if it falls through. My experience there was very disheartening and I hope this review reaches many people so nobody else has to feel the same way. Now, the other person, I want to say Mike, called me back and told me that the vehicle sold in the morning at their west store. I had been talking with Evan up until around 4 pm that day. I guess if you're going to buy a vehicle from them, do it right then and there otherwise they don't care. read more

Zero stars, Yelp made me pick one. Terrible customer service, my truck sat there for 31 days and the ineptitude of the service department had never been more evident. Zero communication from the dealership, I only got updates when I called. They rarely returned my call when I did initiate it. On day 25 I called Ford Corporate to initiate a formal claim, and all of a sudden on day 31 the dealership made a miraculous discovery and my truck was fixed. Yet the "lemon law" still applies and when I picked the truck up there were loose parts laying in the truck bed they neglected to put back on. One additional issue, they were refusing to give me a loaner car until I pushed my way through to the GM. What a joke. There are so many choices when you choose to purchase a vehicle, maybe think twice before pursuing this one. read more

I research vehicles online before I go to a dealer. I emailed the dealership stating my vehicle requirements. They replied with what I believe were "canned" responses since they never actually answered any of my questions. After several weeks, I eventually got an email allegedly from Ms. Hattan herself - which also seemed "canned" in that it also never addressed my requirements. When I saw they had a vehicle close to my needs on the lot, I emailed the "salesman" (not sure he really exists) and told him when I would be there. I showed up an he's "not in today". I took a test drive (for fit and feel) and found that the vehicle was still on my list. I check the widow sticker and found that the dealership added their own "market adjustment" of almost $5,000 above sticker price! As a repeat customer of Don Hattan, I was insulted and I don't play those games. I left and will never go back. Deceptive throughout the entire time. read more

My experience with Augusta Don Hattan Ford was wonderful. Mike and Teddy were very friendly and helpful throughout the entire process! I would recommend them to anyone looking for a new car. read more

My daughter just bought a 2013 GMC Terrain on Feb 12th from Don Hattan out of Augusta. 2wks after having we noticed a leak under front of car, we called on Friday about getting car in. They first told they couldn't get in until March 16th, which after the 30 days. Talk to Tom Zachary our salesmen, he did get it worked out to bring car in on Monday. I took to Don Hattan in Augusta Monday afternoon. Today, Tuesday...I get a call from Cary Garrison, the Service Advisor, he continues to tell me that the water pump is going out and needs replaced. (mind you our daughter a high-school girl that bought her own car). Cary then proceeds to tell me that they will ONLY cover 10% off the cost so therefore she will have to come up with $900.00. husband called back and the extra warranty she had just bought, didn't cover any of this. Needless to say Don Hattan Ford has NOT been a great place to buy from and they don't work with you. It's ONLY been 3 WEEKS, a car should last longer then that if went through a full inspection. The Mannel's very disappointed customers. read more