I've used Caliber Collision on two different occasions. I chose to work with them a second time…read morebecause my first experience was so lovely. Here are some great things they do: - consistently communicate with me about the process and status - conduct business professionally and personably - stick to their promises and timeframes - share knowledge and explanations about the work - provide excellent work and customer service Courtney and Pat have been so pleasant to work with! Should I ever need car repairs done again, without hesitation, I will return to Caliber Collision. I highly recommend them!

Over four months of unreturned phone calls. Two visits for estimates never received. I should…read morehave moved on long ago but they are so close to home and my car is driveable.

Rick Hendrick is amazing. They always treat me like family. Great experience, amazing service. I…read morewon't go anywhere else.​

10 stars would be more like it! Tim, with exemplary admin support from Lynsay, are new to me but I…read morewill almost be disappointed not to have an excuse to have other work done soon!! Both are experienced, but add to that the seldom-seen skill of "vehicle therapy." We met in dire circumstances so their interpersonal skills (to a walk-in customer!) turned disaster into opportunity. Tim offered sound advice with excellent results. Lynsay added a calm, hospitable, can-do manner to the transaction. You and your vehicle will benefit in tangible and intangible ways. I'm sold on Tailpipes and you will be too!

I have used them twice for minor repairs to my vehicles (dent and paint damage). Both times the…read morerepairs were done in less than a week, and was very happy both times with how the repairs turned out, they did a great job on making the new paint blend in right with the car. I have progressive, and they worked with them seamlessly to get the repairs done both times. I would recommend this shop.

I had them give me an estimate for two doors scratches to be repaired they quoted me $2400. I went…read moreelsewhere and had the repair done for $300. They are a rip off.

Worst experience dealing with a body shop. Promised the car would be finished on a Friday, returned…read morethe rental anticipating this. No word recieved that car wouldn't be finished until monday until I emailed multiple times that day. Monday, 2 phone calls and 4 emails to be told at 4:50pm that it wasn't ready. Finally received a call from front desk letting me know we could pick up the vehicle. YET to hear back from the coordinator, Chris, and doubt I will. Erie should remove this body shop from preferred provider list.

Unfortunately, west broad collision center failed to properly and completely fix my vehicle, on…read moremultiple occasions when we were told the car was repaired. We are very dissatisfied with the service, and we are still getting the vehicle fixed elsewhere because west broad collision was extremely incompetent in customer service as well as service for the vehicle. DO NOT COME HERE !!! They will not fix your car at all and take all your money even after your car has been "fixed" As well as take several months to get parts lost in transit.

I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

I've been to Roys for two separate incidents now and I can only say good things. First of all, they…read moreare so easy to work with, everyone I've talked to has been kind & Madi especially was so helpful when dealing with insurance companies. They did a great job on both my hood & bumper AND on a separate occasion my drivers door. A metallic silver, to my knowledge, is known to be one of the harder colors to paint match.. but as you can see they do an excellent job and the work speaks for itself. They truly deserve every 5 star rating for what they do. If I need additional work in the future I will be back!

This is topline this business buys online purchases then says item not received so they get a free…read moreitem then they charge their customer a full price , beware of this shady business i would not recommend

Stay away from this place!!!! I dropped my car off to have body work fixed after an accident and…read morewhen I returned to pick it up, my passenger door would not open!! I called and told them what was wrong and they said it was already like, then proceeded to tell me how much it would cost to fix and yelled at me on the phone!!!!! I had to threaten take them to court so they would fix it for free. On my paper work they put "pre-broken" door which was a lie!!! All of the employees I came in contact with were very short and rude when i dropped the car back off so they would fix the door and came back to pick it up. No one would admit to anything. Please stay away from this place because they will try to rip you off!!

I had my bumper painted here. Its been a little over 2 years. Its peeling and looks horrible…read more Please see the pictures i uploaded. The people took longer than scheduled, you would think they had been taking the time to do a good job. But, obviousely that was not the case. Now im worried about the other work they did that i cant see. They had replaced the fender and some other stuff as well.

Locally owned. Replaced bumper on my Toyota Prius V. Very quick turnaround time and easy to work…read morewith. I would highly recommend!

My SUV looked new again! Highly recommend this auto body shop. My car was sparkling clean .read more

Never have I been treated so poorly by an employee/representitive/what not of a nationally…read morerecognized brand. Patrick at this Macco is dishonest and hot headed. He cannot/will not fix the issue with my car making noise after body work he did. He's claimed twice to have fixed it and even the employee behind the counter came out and saw it was not sealed properly. I have no idea if he will ever fix it or make it right. He yelled at me on the phone and acted like he was doing me a favor by looking at it again. I am concerned now what state my car will be in when I do get it back. I should get a refund for this tragedy in customer service and a timely fix to this headache that won't go away. Shame on him and his way of conducting himself and business under the name of Maaco. Zero stars.

Horrible service and communication. Never pay before inspecting the work if you made the mistake of…read moredoing business with these people. A child could do better work.

Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Couldn't fix it, said it was to hard to reach and would have to remove the entire front dashboard…read morebut I took it to the dealer and they didn't have to remove the dashboard. He just didn't want to do the job. He has a bad back and couldn't reach it.