do not rent a car here!! please read!…read more they will rent you the car for a cheap price, distract you when you're picking up the car( i.e. quickly walk around the car parked outside of their office) and block $1100 on your creditcard. Then when you come back to drop off the car they will put the car in a overly lit garage going over every inch of the car and claim they found new damage. The credit card block off $1100 will now be charged to your card and they will stop all communication with you. This is how they are able to offer you a cheap price! Don't risk it and rent a car through a certified rental car office!

Terrible experience. First off the rental car office is no where near Schipol airport. It's about a…read more20 minute shuttle ride that only comes once per hour. The car requested was not the one given. They said that they put snow tires on for us, but the tires had no traction and honestly looked like donuts. We received 3 speeding tickets on a 2 day trip. (NOT SURE HOW THAT HAPPENED) but they charged a 53 dollar admin fee per ticket. The person at the desk took their merry old time with everything and caused us significant delays as well. Do yourself a favor and just take trains in the Netherlands.

We have used BB&L before, this was the first time it had combined forces with Avis. What are the…read moreadvantages? 1) Easy booking and friendly service, 2) cheaper prices (by using slightly older cars), 3) pick-up outside the terminal rather than walk into the end of the parking and 4) easy drop-off in the parking. We'll worth a try.

Travelers Beware!!…read more Made a reservation and had several interactions with their agents, stating each time that I would be paying with a VISA debit card and that it wouldn't be a problem since I was not a resident of the Netherlands. Make it to the Airport and meet their agent who proceeds to inform is that this was not the case when we're at the car and says that we cannot rent from their company. Being stranded at the airport when you thought you had responsibly reserved your transportation is not fun and caution any travelers for their future needs. If this review helps one person, it has served it's purpose.

Hours posted are incorrect. They were not open at 8:30 am on a Friday…read more In fact, they no longer have regular hours at the location inside the airport. So you'll probably need to go to the actual car location and check in in that office. The employees were fairly lackadaisical about their mask being properly worn.

I absolutely had a wonderful experience renting a vehicle at Amsterdam Schipol Airport. I was…read moreinitially reluctant and worried after reading some negative reviews, but my experience was so amazing! I would like to recognize Asimina, who helped me, and everything went really smoothly, easily, and hassle-free. She really gave me some great tips and reminders on driving in Holland! I was supposed to check in downstairs at first, but i didn't, and only emerald enterprise members can check in upstairs directly. However, Asimina did not turn me away, but she did explain kindly that i was supposed to check in downstairs first. She proceeded to help me, and i got my rental car very quickly! Everyone else at the office was great! I would certainly recommend renting a car from here, and I will certainly be renting from here again ! Thank you, Asimina and everyone else at the Amsterdam Schipol Airport enterprise office

Crooks! Gave us a filthy car and took 250 euros off us. Tried complaining for 3 months, absolutely…read moreghosted. Avoid at all costs. We rent cars often, never had scam artists like these guys.

After a short flight from Sicily, we wanted a car for two days. We booked a car online…read more Two super grumpy 23'ish student type boys are very unfriendly and suuuuper slow. To make it even better? One got of the phone and started gossiping/bitching to his colleague about the client he just got fed up with, right in front of us. Pretty sure they did the same after we left (not nice!!) we are not deaf...you are not customer friendly "dude" So, yes, maybe the guys didn't know we where able to understand their Dutch language, they sure did after I started talking to my husband in Dutch. (Burn!!) We strolled about 500 meters to the parking spot (totally at the end of the airport complex) and got the grump too.... But than! We got the friendliest greeting ever, two very happy-go-car-driving guys with big smiles sent us off. Thank you!! Thank you for making us smile too :) PS: car was clean, new, fresh, everything. This is of course also tres important ;-)

Fleury was very personable very friendly and made me feel important to her. This was the best car…read morerental experience I've ever had.

Fleur at the counter was very helpful, professional and precise. It was easy to understand the…read moreterms of rental and directions to find the car. One of the key machines at the pick up point was not working.

Driving a dirty car is one thing, driving an unsafe car is another…read more Hearing a rattling noise coming from the engine, gliding while changing lanes, I contacted their local office at my destination. As they did not have a car to swap, Hertz advised me to drive to a local dealer to have it looked at...what? After expressing my concern, the sent the local ANWB who then inspected the rental car. 2 bold front tires, overdue in service AND a transmission problem!!! The report was sent to the local Hertz office and suddenly there was a car available to swap, bless their harts. I reached out to Hertz customer service and apologized for receiving a dirty car and offered a $50 certificate on my next rental to gain back my trust. I could have had an accident or being stranded on the Freeway...truly sad!

They put us in an unsafe vehicle and subjected us to a very serious safety hazard. We drove about…read more100 miles when we found out that the front tires of our rental car were completely worn out. The metal wire was already coming through - see pictures attached. We spent hours and hours on the phone with Hertz to get the tires replaced at a garage and get a replacement vehicle. Despite the run-around and hassle, I'm mostly upset about the fact they let us drive in an unsafe vehicle. The garage employee let us know that we got very lucky. He said that we were ten kilometers away from a tire blow-out. Nobody at Hertz apologized. Nobody at Hertz acknowledged how dangerous a tire blow-out could have been on the highway (we had our 6 y/o daughter in the car with us). Due to their neglect my family, and everyone who rented this vehicle before us, were unknowingly subjected to a very serious safety hazard.

Excellent local Europcar car rental location in Hoofddorp, very convenient to the airport hotels in…read morethe Hoofddorp area. Fantastic and attentive service, the representative was extremely professional, and provided great customer service. I highly recommend this location, if you are staying at an airport hotel, likely you will get better rates here than at the on-site airport location. Mike from Kansas City

To start with the person at the counter us to go up the escalator and turn right and go to floor 0…read more Well he failed to mention that to go up the escalator and walk straight ahead about a 1/4 mile or further and then follow the car rental signs even further and then go to floor 0. I ordered a Toyota Corolla Station Wagon and they provided me with a Jeep hybrid vehicle. This vehicle was a 2018 and it had more buzzers than I can count. Drove to Mol, Belgium and it frankly was the most nerve wreaking drive I have ever made. Buzzed when staying in my lane, buzzed when another vehicle passed me, buzzed when driving by hedges, buzzed when driving by guardrails. buzzed when I approached an intersection. Tried to turn the vehicle in at Geel, Belgium on Wednesday afternoon. Nope, gate locked before closing time. Came back the next day, gate open. Office locked up and no one around. Placed key in after hour collection box. Avis notified me that I failed to pick up my vehicle and any rental costs were non-refundable. Funny I'm driving the car they gave me. When I looked up my past car rental they said I drove 1 mile. Out at 7108, in at 7109. The vehicle that I drove was nice except then non-stop buzzers. If you rent from Avis at the Amsterdam airport be prepared to walk, walk, and walk. They may give you a car you didn't rent, except its a comparable model. Make sure and don't rent one way, they rake you over the coals. Also, see if you can turn it in early and get a credit for it. I'm not renting from Avis ever again. You can make your own decision.

We arrived late on a Tuesday evening with an Avis rental to pick up. Being with the Avis Preferred…read moreprogram we went straight to the parking. Car pick-up was quick and easy, the car was good quality and comfortable and car drop-off was quick and easy. Only downside is the walk between the arrival hall and the location of the cars.

Counter non existent. You have to go to the Hertz counter. Worst customer service and policy ever…read more Booked a car and the grumpy lady refused to give me a car, due to my debit card (same card i made the booking with). Of course, they kept my money. No refund, no car. What a ripp off. Stay away from Auto Europe group!!! Hope you go downhill with your scam business!