Fleury was very personable very friendly and made me feel important to her. This was the best car rental experience I've ever had.

Fleur at the counter was very helpful, professional and precise. It was easy to understand the terms of rental and directions to find the car. One of the key machines at the pick up point was not working. read more

Beware: predatory business practices here. My family of 5 had a 2-night trip to Amsterdam. My wife booked a rental car online with Sixt for those two nights and paid for the protection plan, taxes and fees, and rental fee, and closed the deal for 250 euros. When we picked up the car, the Sixt agent took another credit card for incidentals, and he misled us. We showed him our previous reservation with Expedia, and the only thing he told us was he needed a card number for incidentals and asked if we wanted to fill the gas tank before returning or have them fill it when we dropped off the car. I asked him how much the extra cost would be and he said the only extra payments would be what we did not fill up on fuel. Despite that promise and our original reservation which we read in full, the final bill was 550 euros (more than double), for only two nights with a standard car. Around half of this amount was prepaid on one card, and the rest (including the unexpected charges) was on the card we gave them for 'incidentals.' The Sixt office charged something like 80 euros for a 'premium destination' fee. They charged 20 euros for gas even though I had filled it on the way back to drop off ("it was only 7/8 full!" they later said). They charged 140 euros for a special insurance plan that we were not asked about or told about at the time we picked up the car, but which was hidden in the forms we signed when we picked up the car. We were asked to sign forms at multiple times and could not read every page--which was apparently a new contract despite our original reservation, which we were not informed about--especially after traveling with 3 young children and being told by the agent that there would be no additional fees besides fuel not filled. As a note, the agent wrote his name on the review card as 'Adriano'. read more

charged us $350 extra for "snow tires" that weren't snow tires. car was pre-paid. they wouldn't let us have our car until we paid extra. Never had this happen. Don't recommend Won't rent from them again. read more

Sixt claimed pre-existing damage that I didn't cause. This is part of their shady company-policy . Stay far away from these thieves!!

Sent me a receipt saying there was new damage in n a vehicle I turned in, when the rental agreement they gave to me in the beginning of the rental, stated the damage. I drove the vehicle perfectly, it has self parking, I created no damage to the vehicle - they are trying to scam people. They wouldn't even let me see a check in attendant when I arrived, claimed they were busy and to just leave the keys so I had no way to discuss their fraudulent claim in person I WOULD HIGHLY NOT RECOMMEND read more

After 15 years of renting at Sixt cars for my trips to Schiphol I decided its done with this poorly managed company and will never rent a car again at Sixt. After arriving on Deecember 26th to pick up my car... ordered and confirmed by Sixt, only to find the Schiphol office to be ... CLOSED. Togetherr with 5/6 other clients arriving and wanting to pick up ther car. No apologies, not any form of compensation... I actually had to pay the day that they were closed... And this has not been the only issue. I have a business account with them and use my AMEX platinum card, so no costly extra insurances needed. The last few years it becomes more like a scam with (false) damage claims, wrong billed invoices and a non existing customer service. Lots of new staff and no management. Their cars and marketing is good, and staff at the counter try to be really nice and helpful, but when something is wrong with your car, invoice they are useless, there's nobody is to help... nobody replies to any emails, calling their phone number is impossible. Very sorry to see this development and displayed greed and not care for customers. DOT RENT at Sixt.. there are plenty of alternatives at Schiphol especially if you have an AMEX platinum card use Hertz or Avis.... no waiting lines, just go and pick up your car. read more

I echo previous commentaries on the business practices of this particular location. We dropped off an undamaged car and subsequently, an attempt was made to charge my credit card for Euro 1.0k, which fortunately, my credit card company declined as fraudulent. We contacted the rental agency for an explanation and were told that this was to cover damage to car. We requested details and or any evidence of the damage and estimate for the repair only to be rebuffed. This is not a money thing, but a principle which we will pursue to its conclusion. Never again. read more

Twisting hands much? That is how it felt with the Shiphol Airport Sixt desk. Being the careful planner I am I made a reservation for an "Audi A3 or similar". This was the smallest car (I think) that would fit 5 people plus 2 suitcases. The reservation was for say 1030am (don't remember but close enough). My wife and 3 kids show up at 1230pm (or thereabouts- close enough), because their luggage showed up late on the belt. She goes to the Sixt counter and is informed that because she showed up more than an hour late her reservation is CANCELLED. The type of car is not available anymore and she needs to downgrade (maybe have a kid hold on to the roof?), upgrade or wait for an "Audi A3 or similar" to be returned. Really? Why does this chit happens to my wife and not to me? Always. I revel in warranted conflict and it would have been very interesting albeit annoying experience both for me and for the Sixt employee. Lol. But I digress. My wife is the kind type and being stuck with kids she opts for an upgrade. And what an upgrade it was- we got a BMW X2 M pocket rocket. Very nice. But twice the money and added bonus- it comes with winter tires. What is wrong with this picture? Let me help: 1. One hour leeway for reservation? At a large international airport? Really? This is just wrong. Yes, it is spelled out in their fine print, but that does not make it customer friendly. 2. The rental fee is per day. Not per hour, per day. Therefore I have paid for the car to be picked up that day. Realistically- I should be able to pick it up at 11:59pm and still be ok. 3. Winter tires. On a 300+ hp car in the middle of the summer (temps reached 37c for several days). Winter tires are soft and are not recommended to be driven in warm temps. When they do they tend to get even more soft and on the highway it feels you have gummy bears for tires. Not safe. Not to mention the risk of blow outs due to overheating. Even less safe. What should have been done? 1. My wife should have been given the upgrade for free. Every other respectful rental company has done that when my car was not available. Every. Single. One. I am very very well travelled and that is the norm. 2. Don't give me a car with winter tires in record temperatures hot weather. I like excitement when driving, but with my whole family onboard - no, not really. Having extensive auto racing experience will prolly serve me well in a high speed blow out scenario- the kids will get excited, the wife will divorce me. All is well? Lol. To add insult to injury a week after the ordeal I get an email asking me to leave a 5- star review. Too late- I already gave them a 1 star review in whatever survey they sent me before that. In the email exchange i outline my gripes and I am told that "1 hour is our policy and winter tires are safe in the summer". I am serious. That was their tone deaf response. So.... Draw your conclusions and act accordingly. Oh, and I love BMWs. Especially the M and even the M- wanna be models. But different story I guess. read more

We would give them this car rental company foreign a half stars if possible. The only thing wrong was there was no air conditioning in my Fiat 500. Never even occurred to me to ask for it. I have a Fiat at home and it has air. The only other thing, so I guess there were two, is my car spoke French. I do not speak French. Pat does not speak French. We stop speaking to her. Now I was supposed to get a different car. I saw the Fillette and jump for it. Actually I beg for it. And they gave it to me. So I got what I asked for. A car with no air conditioning. But if you're going to drive in Amsterdam, you need a small car. TOO MSNY KAMIKAZE BICYCLISTS!!! Buy insurance, liability and personal and be careful. Rough driving, but i disgress. read more

WARNING!!!! This rental company has falsely accused us of damage to a car that was not done. We rented a car in June and when we took it the man said don't be concerned with all the scratches on side they are noted. We had zero issues with the car and returned it in the exact same condition. We had second party insurance and they knew it. Weeks passed and we got a letter/email saying that there were scratches on the side of the car and we had to pay for it!!! Liars. I am appalled they are trying to now charge us and even said "use your insurance policy" to claim this. How sleazy they are. Beware of false claims with Sixt!!! Take photos of your rental car before you take it from the lot. I have asked for photos of the damages they are trying to charge us for and will make it clear that I will not just allow them to do this. Dishonesty is not ok UPDATE: SIXT HAS DISCONTINUED THEIR REQUEST FOR REPAIRS. I am very glad because we are honest people and this was false. We have even paid before to Sixt when we scratched the rims of the car. Glad they handled this the right way. read more

This is a very sleazy car company. I rented an Audi Q2 for a week. The car was fine, and when I returned it I couldn't believe how ridiculously thorough the inspection was. For 15 minutes, the agent was crawling on his hands and knees looking over every inch of the car. He found a tiny scratch, barely visible to the naked eye, on the front wheel. Then he researched a file of scratches on the car and said he actually found it so I wouldn't be responsible after all. Whatever, it was a strange process but ok. Then a full week after I returned the car (passing their lengthy inspection process), they emailed me to say they found a scratch on the bumper and I owed ~ $400 to repair the damage!! Pretty unbelievable, especially considering the lunatic who examined the vehicle as if his life depended on it. What a joke company, suffice to say I am not paying their bogus charge and I will NEVER rent from these fraudsters again. I've rented hundreds of vehicles from Avis, Hertz and Enterprise and have never encountered such a scam. Beware of SIXT and avoid them at all costs. read more

This place sucks. The employees don't care at all. They let you book "guaranteed models" (specifically BMW i3s) but may not have functioning cars at the location. They want to shift their e-Golf fleet (which is another "guaranteed" class you can book (it has its own booking class), but it's not really comparable (although they charge the same price). Everything here takes forever. They are rude (ordering food in front of customers for all employees? How about going to the backroom for that), make you feel like your return is under extra scrutiny if you've complained about something and if you happen to have multiple contracts, they have you walk back to the terminal to get the print out of the contract. Avoid - Sixt used to be premium, but these guys don't care, and I suspect it's systemic and coming from the top down. read more

I believe this company has a business model of advertising very low prices and then incentivizing it's agents at the counter to upsell/upgrade customers at the time of pickup. At the 15 mins I spent at the counter and also while in the line, I could consistently see them sell an upgrade to each and every customer. And they even try to look at your luggage cart to see how much stuff you have and push you accordingly. They are extremely inconsistent with the ACRISS car codes. At Europcar, with an IFAR (Intermediate SUV), I could get an VW Tiguan. However at SIXT, they were offering me a Mini Countryman. In what universe is a MINI considered an SUV? Luckily, I had an alternate booking for an FFAR (Full size SUV) and for that they offered me an Audi Q3. Bigger than the MINI, but in no world is that a Full Size SUV. And because I pulled out another booking, the agent, named ENRICO, lost his chance to make his commission and got upset with me. First he lied saying there's no Audi Q3 in stock. Then when I told him I do see it in the app and it's even showing me the parking spot location, it appeared in his systems magically. And when I later realized that the Q3 is a tad bit small for me and I'd like to upgrade to a SWAR (station wagon), they refused to change it - saying "car too small" is not a valid reason. WTH!! All in all, save yourself some hassle, don't fall for their gimmicky low prices and go with Europcar or other good agency - you'll pay less eventually. read more

Save yourself the hassle of a horrible trip-ruining experience! Pay extra to rent from anyone other than Sixt! I was told to return the car on a Sunday in Rotterdam; and the Sixt office in Rotterdam is closed on weekends, has no parking lot (or key return), and I was charged a whole extra day for returning the car late because of 2 hours trying to figure out how the hell to return the car! Even the Sixt Hotline didn't know how to return the car! 130 extra euros in charges after being mocked and ignored on top of this! The company doesn't even have a manager who can solve issues like this... their customer service strategy appears to dictate ignoring customers until they go away. read more

Terrible service, poorly maintained cars, unhelpful staff. 6 day rental for €350. So much regret and time wasted. We rented cars at Schiphol more than 12 times from Hertz, Europecar, AVIS, etc. But didn't choose Sixt before because their prices are usually (bit) higher. Whenever I walked by their fleet I see pretty nice cars so decided to give them a try. I inspected the car which had 5 reported damages. We found over 11 significant damages not reported. The car was not properly cleaned with bird droppings on the roof and side. We spent 25 min checking te car, getting the staff reinspect the car and check against their damage records. My wife is 6 months pregnant, just had 5 hour flight. Not exactly how we want to start our holiday. Mishaps can happen but staff was totally unapologetic. He didn't want to provide another car unless we paid extra to upgrade and we'd need to walk back 10 min to the desk in the terminal. Next day I noticed the front parking sensors were defective. I wil never ever rent from Sixt and I will advise everyone to stay away. Don't fall for their hip marketing mumbo jumbo and staff in fancy orange waistcoats. Behind the orange veneer is a very poor organization indeed. My experience with Sixt is been upsetting enough to spend 10 min writing this email, you don't want to be in my shoes: you have been warned. read more

WARNING!!!! This company charges you for bezine, although you bring it back full. They almost never answer the phone, and when they do, they promise to return the money next week (this is 2 months ago now...) read more

Had fantastic experience with Francesco! We arrived right when they were closing because passport lines were so long, and Francesco made sure that we didn't feel rushed or pressured to hurry. Car was in beautiful condition as well and we were so happy with the experience! read more

terrible service from damage department. Useless and will not rent from them again

Sixt people were friendly, no comments about that. But two weeks after returning the car they confronted me with a small paint damage which I didn't knew the existence of. The next mail I got were the repair costs, like10 times the normal costs. So quite expensive rental and last time Sixth... read more

I would suggest you never bookwoth this company. They are the only one with a 2 hour line and the they don't really care.while we waiting two of them took a break, i tried speaking with one of the sellers and they were surprised there was a line.but indicated the others needed a break. If that wasnt enough when we went to pick up the car it wasnt ready. I will def.not work with again. read more

Stay away, pay extra, do anything to avoid them. Tried to change my reservation but was rudely told I couldn't by customer service. Told them just to cancel and they gave me the email to cancel as they couldn't do it.. seriously?? So I emailed them to just cancel since they wouldn't change my reservation a week in advance to my reservation. Back and forth bullying basically and intentional ignorance via email and they kept asking me to change reservation and then in the end I get this reply. I didn't read anything about 3 day charge to cancel and to add to the fact the rate per day on my contract was 25€. Now they are charging me 52€ per day x 3 just to cancel a week out...!!! All this for me just to shorten my rental length a little. My total cost before entire 10 day rental was 520€ and now they want to charge me 150€ to cancel and not let me even modify dates at all. If you like abuse, scams and bullying on your vacation then rent with these guys. No where in my emails does it say anything about 3 days of uncharged rental rate. "Of course, you are welcome to drop off your Sixt car ahead of time. However, please be aware that there will be no refund of the difference for the unused rental time. In regards to the cancellation fee, prepaid reservations carry a cancellation equivalent of up to 3 days of the rental. The fee will be calculated 3 days of the rental plus taxes and fees and add ons (that includes the one way fee as well). In this case you gross rate is per day is 51.99 EUR. Please let us know how you would like to proceed. Best regards," read more

DON'T RENT FROM HERE! WILL CHARGE YOU FOR OTHER PEOPLES DAMAGE! I am furious at the dishonesty and complete lack of customer service from this miserable company. We rented a car that obviously sustained damage from the previous renter. Before we took the car, I called over the attendant and showed him all the scratches. He assured me that all that was marked down and even showed me a diagram with the marks. A day after we returned the car, we get an email from SIXT demanding that we pay for the "NEW" damage. The little dot on the diagram that was shown to me apparently was within a few inches of where the damage actually was in the car. This is complete and utter BS!!! Not our fault and they want us to pay for it even with PHOTO EVIDENCE! Will never ever EVER rent from SIXT again!!! If you made the mistake of renting here DO NOT TRUST the young man and young women at car garage they will tell you "not to worry and all the damaged is marked on their system" and they "believe you." If they mentioned anything to you when dropping off the car DO NOT LEAVE until you get something in writing!!! read more

Don't rent with Sixt! I wish I had read the other reviews before renting at Sixt Amsterdam Airport location. What was planned to be 300 EUR for one week with a VW Polo turned into 500 EUR. Until then, I had never heard you need to pay a large portion extra on winter tires. Totally makes sense as they are mandatory when you drive in Germany, but why charge so much? And yes, my mistake: I did return the car 2 hours too late, but other rental car companies are more relaxed - in my case a full day was charged. I will go back to Europcar! read more

Horrible customer service. I've been charged multiple times for the traffic violations I haven't committed and Sixt never refunded them. I didn't get responses on any emails or calls. Will never use Sixt again read more

Awful experience, rude customer service, and they will add unwarranted extra fees. No clue how this company is still in business.

Walked all the way to parking garage to find out that you need a paper from the desk back in the airport to retrieve a car. Parking garage workers are slow and lost. read more

Extremely poor customer service. They judge people by the way they're dressed and serve men over women regardless of who is in line. I stood in a short line for 45 minutes (there were 4 people in front of me). The Diamond lane opened up and the man behind me was called over by M. Runnenburh even though I was the next customer. When I asked why he was pulled before me I was told "he's a businessman" I asked if he was Gold, Diamond or Platinum stratus and I was told no, but he is a business man. I said I'm a business woman why was I discriminated against and they had no answer. read more

Well to start off I booked it and my vacation through travelocity.com. Landed at Schiphol Amsterdam. They did confirm there was only a deposit of $300 but for one driver... It's $75 for each additional driver... Thx. for the upsell on my vacation with limited funds... 2nd If you don't have a credit card (NOT DEBIT with Visa Logo) you cant rent the car... I was willing to pay the $300 from my debit but NOOOOOOO.... 3rd. As I didn't have my credit card with me my girlfriend was the next option but she is going through a divorce and her last names did not match exactly on her passport. Her last name was her middle name on the passport and did not match her drivers lice (the sur names) etc... nor match her credit card... So we're screed there too... Finally, my mom came to the rescue with (since she has not had any life changes in the last 30 years with all corresponding info) she was able to rent it and I added as a 2nd driver for get this... the extra $75. Thx. guys you made my first experience to Europe really suck! #wontuseorreferyouatall. On the upside I didn't get a new 3 series MBW but still.. oh then they just let you have it... no explanation on how to even put the thing in drive... very unhelpful for the Dutch. read more

Overall, a very great experience with Sixt. Line was efficient and staff was very helpful. For example, I realized after booking that I wouldn't need the car for a significant part of the first day and staff arranged for me to pick the car up later, saving me an enormous parking fee. They also upgraded me for free from a very small car to a Peugeot SUV at the same price. It was really a nice vehicle. I was a little worried about booking through Sixt after reading several reviews, but by the time I got around to booking, it was the only car rental company with cars available. Went close to perfect, though. I'd definitely book Sixt again. read more

Rented a car off here. The staff were very friendly and helpful and the car was excellent. But make sure you get a receipt of your rental and take pictures of the tank being full etc. A week later I was charged for refueling the car which was full. Customer support is pretty slow to respond to issues. Other than this issue there cars where top grade. read more

Worst ever, BE AWARE! Got an free upgrade to a nice mercedes, although it had already 12 scratches on the exterior. The rental contract is so small that the description of those did not fit. After returning the car (3 days cruising with the family) we did not noticed new damage, and the young woman told us everything was ok. 4 days later received an email with pictures, new scratches were found after we were gone. They charged over 800 euros for VIRTUAL reparation of one scratch, while complaining they told me the have the right to charge for damage also afterwards and adviced me next time to ask a signature returning the car just to be sure. I am sure there will be no next time. After 20 years of renting cars, worst treatment of a customer ever. read more

DO NOT RENT FROM SIXT!!! This has been the worst travel experience of my life. Upon arrival the line at Sixt was LONG and SLOW but that was who I had my reservation through so I had to wait in it. NONE of the other rental cars had lines. I popped over to one of those without a line and attempted to rent from another company but they were out of the vehicle I needed. There was a Sixt girl standing by the line who was doing absolutely nothing and not all checkout desks were not being manned so I didn't understand why she was just standing there. Once you got up to the counter, I found the agent not friendly at all. I rented a large, long nine passenger rental van and then was sent to exit the airport through an obstacle course of S curves surrounded by cement posts. That explained why damages were already on the one side of the vehicle and I grazed a post on the other opposite side. An alternative method of exiting the ramp SHOULD be provided with this vehicle and a SIXT representative I met the next day AGREED. The air conditioning in the van was broken and one of the seatbelts did not work. I called Sixt once I got to my destination about the damage and they were not nice at all. They ordered me to take the vehicle to a Sixt office which I did the next day but I did not understand why that was necessary and still don't. It was a pain in the ass and took time out of my vacation. When you drop off your vehicle, no one checks your car. I've read this in other reviews and can confirm this is true. So it damages occur after you leave the vehicle, you could be charged for them. My damages were covered by a travel insurance policy I had but working with SIXT could not have been more unpleasant. They take 20 days at least to respond to an email. Sometimes they did not respond at all. The links they send you do not work and when I called they were RUDE. I have never been spoken to the way this woman spoke to me. She was an absolute B! There was a link to pay for the damages by credit card that plainly said they would not give you a confirmation number, the charge would be processed later. When I tried to just print the page so I would have something that showed the amount I was authorizing, the amount would not show up on the print out. I called my credit card company and they said NOT to give them my credit card. So I had to pay a fee to wire the money at my bank which was another hassle. I will NEVER rent from this company again. I wish I had looked up this company before I rented from them. Check out their rating on the better business bureau. It is atrocious! read more

This company is very dishonest. A few days after renting the car from Schipol Airport, Netherlands we had a flat tire, no spare! and it was on the weekend. Everything was closed except the airport. The gov't has tow trucks that ride the highway so they towed us to the airport. Several months later we received a letter stating that there were damages done to the "hood" of the car. When we disputed that and reminded them that it was a flat tire, they changed the damage to tire damage. When we reminded them that we had insurance and that are beginning to wonder about their honesty, they sent a new letter saying that they were charging us for the tow. When we reminded them that their gov't pays for towing, they sent a new letter stating that we did not take out the right insurance and that they were charging us for tire and glass damages. Do not ever rent from SIXT, they will be dishonest and charge you for damages that you never made and tell you that even if you did have insurance, it doesn't pay for their bogus make believe damage. read more

While returning the vehicle, I requested the staff to give me a receipt of transaction. She gave me a receipt of some other customer which had wrong charges. I still have the receipt of that customer which I am going to send to you as well. Upon my question that the charges are not correct. She told me that I have given you a receipt and the transaction is closed, just bring me a copy of your contract only then I will be able to change the amount of contract. I told her that my contract is in the luggage and you can pull up the contract by putting down my name. She answered that she can not pull up the contract or receipt by using the name because of privacy policy. Once we told her that you have given receipt of someone else and what about the privacy of that individual. She said that we can keep that receipt and she will try to pull up the contract. She did got the contract eventually and gave us the correct receipt. Meanwhile male employee told me to keep my voice while I was talking in my normal tone. Both employees were oblivious of knowledge to handle computer systems, highly obnoxious, discourteous and unaware of any customer handling training or experience. I will never recommend anyone to use services of Sixt car rental. I don't think the company has any training policy and employees seem to be uneducated, discourteous and without knowledge of company computer systems. read more

Additional charges placed against credit card for no warranted reason. Customer services ignoring requests for additional information and refund. Ended up paying over twice quoted price.......4 return flights form UK to Holland ended up cheaper than a weeks hire. Bunch of con artists. Look around at other reviews on the net, plenty of others been caught out by these thieves! read more