DO NOT RENT FROM THEM!!! SCAMMERS!!!
Here's how they run their scams. You first get a low daily car rental quote for under €100.00 when you're on their website. Then after you book it, you immediately get 2 confirmation emails containing your rental voucher. The first email shows the amount you were quoted on when you booked it, mines was €86.74. Then the 2nd email shows an amount that's slightly higher for no reason, mines was for €98.40. I wasn't too concerned about it at the time. Little did I know that they had already charged my credit card for the €98.40. I didn't know this until I got home from my trip. What kind of business charges someone before services and products were even rendered? Scammers do! Now for the 2nd part of their scam. The day I go to pick up my car, the agent informed me that the added insurance coverage for the rental will bring my total to €94.00. Now mind you, I SPECIFICALLY asked him if this would be in addition to the cost of the rental (not knowing they already charged me for the rental) and he said no and that, as long as I returned the car back with no damage than, I would only be charged a total of €94.00 for my car rental. He blantantly lied to me. I returned home a day later to find 2 charges from Green Motion totaling over $200.00 (EUR to USD) on my credit card, but I also received an emailed invoice for charges totaling only the €94.00, only this invoice had the wrong return date. They said I returned the car a day later than when I actually did. I thought this was clearly a clerical error on their end. They must have accidentally charged me when I booked my rental and then again on the day I picked up the rental, right? Well, when I contacted them about the charges, they informed me how the rental insurance is actually in addition to the rental cost and since I signed for it at their rental office, then I am responsible for it in addition to the charge of the cost of the rental that was pre-charged on the day I booked it. Therefore, I would be responsible for the entire charge of €192.40!!! This is when my jaw dropped. Throughout my entire corespondance with Green Motion, from the time I went on their website to the time I dropped off my rental, I was NEVER told that my 28.5 hour car rental would total anywhere near that much. This was the first time I had ever saw this amount on an invoice. I reiterated how THEIR agent clearly gave me false info about what the charges were for when I picked up my rental, but they didn't care. I mean seriously, who would agree to purchase a rental insurance that cost more than the actual cost to rent the car??? They clearly lie to their customers to get them to purchase this bogus overpriced insurance and then play dumb afterwards.
THEY.ARE.SCAMMERS!!! Do not rent from this company. read more