Staff were friendly, but doctors hardly ever f/u after a visit. Glued to their computers during visits. My husband and I decided to change doctors, but fortunately, we received notice that both were no longer under our network. Good riddance! read more

I left this clinic feeling completely unsupported during one of the worst periods of my life. I came in with severe anxiety, panic symptoms, foggy vision, and legitimate safety concerns because I operate heavy machinery at work. Instead of being met with care, my symptoms were minimized and dismissed. Even after scoring at the highest severity level on their own anxiety/depression screenings, the provider only gave me a taper for my current medication and never told me what I would be switching to next. I was given no treatment plan, no replacement medication, and no stabilization guidance. Only after I left did she call me multiple times asking to "discuss my medication," something that should have been handled during the actual appointment. When I brought in my FAMLI medical leave paperwork, she wrote on it without explaining why, making it unusable. When I asked for it back, she told me she had "written some things on it while talking to the other doctor" and offered to print a new one. The handling of my paperwork felt careless and unprofessional. I left more anxious and confused than when I arrived and will be filing a formal complaint. For anyone needing real mental-health support, I strongly recommend seeking care elsewhere. read more

If you value compassion, professionalism, or basic human decency, I strongly recommend seeking care elsewhere. I came to Dr. Vu's office vulnerable. Rather than meeting me with care or curiosity, Dr. Vu responded with sarcasm and impatience. Observing her unexpected behavior, I asked if we could pause, take a breath, and start over. She responded coldly, "Absolutely not." I left feeling emotionally unsafe and will be following up with the Colorado Medical Board. There is nothing therapeutic about humiliation. There is nothing professional about cruelty disguised as medicine. Protect your wellbeing. Find another provider. read more

I'm confused by the negative reviews. Dr Vu has been our family doctor since she moved to Colorado. We find her to be an excellent listener, very thorough, and best of all, she's generous with her time. The other provider named Julia (PA) has also been phenomenal. These women care about their patients on a level that we haven't had elsewhere. read more

We've had great experiences for years going to this office. Great care, low wait times and very professional.

I typically do not leave negative reviews, but my recent experience was disappointing. I arrived for my 11:30 AM appointment two minutes early and was informed that I would need to reschedule because I was not ten minutes early. I've visited this office twice before and have always been on time -- usually five minutes early. The posted office policy states that patients may be asked to reschedule if they arrive more than five minutes late, which was not the case here. I had already completed check-in the day prior and paid my co-pay, so being turned away despite arriving before my scheduled time was unexpected and frustrating. read more

Maybe the worst interaction I have ever had at a doctors office. Cancled my appointment that had been scheduled for 2 months 3 days before it was supposed to happen. We then rescheduled it, arrive 5 minutes late due to traffic and after having my fill out paper work, the rudest women I have ever met in my life who goes by the name "Jazzy" called me up to tell me they had to reschedule my appointment. We live 40 minutes away for reference so this was quite upsetting. This women was extremely unprofessional and rude to me, had me in tears by the end of the interaction. Will never be going back to this office. read more

Pretty sure this Dr. Nearly killed me. Be careful, she likely won't remember much about you as a patient.

They wouldn't let me pay for the bill while I was at the office. Every person I asked why gave me a different answer. Then starting the next day I got pestered by multiple calls and emails daily saying "Did you know there is a balance in your account?". In addition, the blood draw process is a complete cluster. They made me reschedule twice. When the fateful appointment arrived, they told me they couldn't draw my blood (even though they had been calling and texting me daily reminding me about my appointment) and I'd have to reschedule AGAIN. Mind you, this is after I had been fasting all day in preparation for this appointment so I would have an accurate blood test result. Every time I asked why I couldn't get my blood drawn, I was given a different reason. If you have any other options, please avoid this place. It is managed very poorly. read more

I will give 0 star if I could !! I went there on 12/8 in 2022 because I got Covid , when I got there they let me stay in my car and Hannah Holloran NP did the Covid and flu tests for me and before she did it I called my insurance provider and to make sure these tests will be covered by my insurance provider and they said yes, so I took the tests and the Parker Square Family practice clinic charged me $35 fee for I don't remember. And today on 3/2, 2023 at 8:20am, the Parker Square billing department sent me an email (this is the first email I received from them) with balance of $405.61 the Covid and flu and also another service called "Level IV" and amount due on 3/1, 2023 which was yesterday, This is so FUNNY! And I called my insurance provider right away and there is no claim at all , so I went to the clinic and talked to the front desk and the lady said she will email and talk to the billing department. I called 6 times the billing department nobody on the phone and kept saying "our agent is busy servicing another customer". I will never go back and get any medical service from them !!! read more

worst practice I have ever used. I had cortisone injections in both my shoulders yesterday, from my orto surgeon, after I was home a couple hours, my blood sugar shot to 375. I am not insulin dependent because I am borderline diabetic. This has been my dr.'s office for over a year, called immediately, the message was relayed to the nurse who called me back that my blood pressure was 375, OMG! (seriousy) when I told her it was my blood sugar, and requested they call me in insulin so I could get it controlled and that it was an emergency, the lady said she would go talk to the Dr. Voo and call me right back. waited all night, now its 1:24 pm still no call, so I called them, got the same person I delt with last night, heavy heavy spanish accent, I asked her why no one responded to m, she said Dr. Voo said just watch it, watch what my body go into shock and me go into a coma. They did not give a crap about me. I changed doctors today, my husband and I both left. Do not go here unless your stupid. read more

Their phlebotomist was rude and left me with a bad hematoma. Not sure why they have her in their practice, I had a horrible experience at this clinic. read more

Unsure why so many negative reviews tbh. This place rules. Best provider I've ever had. Julia is the best. Friendly staff and clean facilities. Never had any issues scheduling by phone or online. Prescriptions get sent to my pharmacy before my PCP leaves the room. PCP gives me as much time as I need and even puts notes in their online portal. Overall easiest and most stress free experience with a doctors office I've ever had. No hyperbole and not overstating. read more

I moved to this office because of Dr. Vu who is a very good doctor but now I can't even get an appointment to see her she is booked all the time. The receptionist puts you on hold for hours and connected me to someone that didn't even belong to that office. I was suppose to get prescribed medicine and I called Primary care physician's assistant to see if that was sent to the pharmacy, without asking my name she said yes and when I asked her what medicine do I need to take then she ask my name. And when I called the pharmacy it was never send. I am trying to call back, the receptionist is putting me on hold for over half hour. Service at this office is really getting bad. I am really sad. I have to find another DOA. read more

Dr.Vu is the best. She is so thorough and will spend plenty of time discussing any concerns/questions. I never feel rushed and always feel comfortable. read more

I am shocked by the negative reviews. I have gotten excellent care. Shari has been right every time to diagnosis me. These doctors have gotten on telethealth with me with 5 minutes of me calling. FaceTimed me while on vacation and been professional and showed kindness. They always have walk in appointments and call me back with in an hour of asking questions. I would absolutely recommend them. read more

I have been with Dr. Vu for a few years now. Started seeing her when she was at the DTC, and decided to stay with DTC location when she left to Parker Square. My care was not as consistent as it was with other providers at DTC so I went to Dr. Vu. She is wonderful person besides being knowledgeable MD. I am a former MD from another country, and we have that special way to communicate as a colleagues. And we create a team rather than and patient-provider situation for my health. Most importantly she takes a time to explain things, go over the results, compare your test, lab results and build a health plan with you not for you. read more

I began seeing Dr. Vu at the DTC OnPoint location, and followed her to Parker when she moved! It was just a natural move. Dr. Vu has been the best primary care physician I've had. The staff at Parker Square Family Practice has been friendly and helpful every time I've had to come to the office. As nearly every doctor's office, you do typically end up waiting a bit to get into your appointment, but it's never been longer than 15min in the waiting room or the exam room. You can call the receptionist and they'll help you to their best ability or let you know how to get the message to your doctor in the best way (portal message, voicemail, them passing it on, etc). They've been able to get me in for COVID tests so quickly, and same for appointments! I'm never left waiting more than a week or two to come into this great practice for care. read more

Cold and unpersonable. When you open up about personal medical and mental issues, your dr should feel like a safe and caring place. I have given this facility quite a few chances, for myself and family, and it just feels like I am a paycheck that they have to handle but irritated that they have to do so. Reception people are excluded from this review but cannot stress enough how much I want to give the Dr's a 1 star. read more

Dr Vu is very caring, she takes her time and communicates her medical recommendations every time, I have come in with a problem. She is definitely by far one of the best doctors I have seen over the years. I would highly recommend her office. Staff is very efficient and helpful. read more

Just a number. No personal care. Timed visit,sit in waiting room for 20 minutes past appointment and then sit another 15 in room. NP has no sympathy for her patients. Office staff is rude,manager has no idea what she is doing. read more

I tried to switch my whole family to their practice and each one of us had disappointing results. They don't seem to care about customer/patient experience, time or health. It seems to be only a money-making practice that runs us through the lines like cattle. They didn't refill my prescription without a new apt and I wasn't even due for one. They didn't try to contact me - just denied the refill - no worries that I don't have any more and don't have time to get an apt in the next few days. They also prescribed dangerous meds for my son with no other options. He didn't end up taking them and got better without them. They are too busy to answer the phone and you can't speak to the doctor or even PA when you call. Even more problems - but I won't list them all. I would not recommend this place - especially if you are sick. read more

I love this practice! It is easy to get an appointment and they are quick to order referrals when needed. Dani, our nurse is always cheerful and quite talented with blood draws. Julia, our pcp, is excellent. Ari, the scheduler is a joy to work with. read more

I've only been a few times, but I have waited a bit for my appointment each time. No big deal. Recently my husband was there for a 920 appointment and at 922 he received a phone call. He answered it quickly and got off the phone. A few minutes later the staff came out to get him and brought him back. Once back, they they turned to him and said "I came out to get you and you were on your phone, our time IS valuable you know!". Very unprofessional and so unkind. Our time is valuable as well and we'd rather our health care circle be filled with compassionate kind souls. We won't be returning. read more

i have been a patient for 5+ years and they still cannot management to keep my prescriptions filled. After now being out of my main prescription for over a month with 3 request from the pharmacy and no response or call back from this office I am done. Time to find an accountable practice. read more

not only it cancels a long scheduled annual checkup 1 hour before, they charge patient $400+ for a failed simple skin tag freeze-off. Very bad technic and they do not care. They also send you a google review link in email, but if you choose 1 star, it wont allow you to post it, so it has a fake review 4.9 on google, shame on this business. Dishonest and bad practice. read more

Literally the worst practice I have EVER been to. Will not be going back. WORST bedside manner - didn't listen to a thing I said and "didn't have time" to address the main thing I went in for. I had been in there for 5 minutes answering their redundant questions. On top of being rude and uncaring, the assistant and nurse practitioner were incredibly uneducated. Didn't listen, looked stoic and could barely keep eye contact, didn't want to do any bloodwork or tests or anything more than push the same medications to fill the big pharma agenda. If you actually want to be taken seriously and be given advice from someone who knows what they're talking about and who WANTS to help, do NOT COME HERE. I should've known when I first walked in it was a bad practice when I overheard them gossiping about patients and other coworkers in a rude manner. Wish I could get my time, money and tears back. I hope karma comes back around hard on them. If you're unempathetic and ignorant, why in the world are you guys in this industry??? This is for people who actually WANT to help. Saw Jury from Parker Ridge New West Physicians today and had a HUNDRED TIMES better experience. read more

As a new patient of this practice, I would rate this five stars because: I made an appointment with the courteous and knowledgeable receptionist and was able to get in within one day; I was able to complete all my 'paperwork' online via the link that was sent within minutes after my call; I was 15 minutes early for my appointment and was called within 10 minutes; the staff was extremely polite and welcoming; I met with Derrick first and he took all my vitals and quickly input necessary data; I then met with Sherry NP and she took her time with me and I never felt rushed during the appointment and she gave me great suggestions and support with my medical options. The office is clean, modest, and parking is close to the building so minimal walking is necessary. read more

Front desk didn't acknowledge I walked in as she was on the phone. I stood by the desk and after the phone call, she pointed to a clip board. I assumed sign in. We called ahead of time to see the wait time for urgent care and told just walk in. I should have known "urgent care" I'd be getting charged my "ER" copay. Nobody came out to assess the anaphylactic reaction I was having. The MA did not know how to give a Diphenhydramine injection and hit my sciatic nerve. I was then sent to Parker ER for no improvement and charged yet another ER. So $2K later.. This was not my only bad experience, I should have learned. I went for an annual. Waited in a drape for my physical for almost an hour. I got dressed, stuck my head out the door to see how much longer and the lights were off! I walked to the front desk who was packing up to leave and told to reschedule because the physician already left! No apology! I asked to speak to the manager but was told I'll receive a call and never did. I called back the following day and even a week later saying "they are busy." The PA I used to see left, I ran into her at another facility and she said it was an awful place. Honestly don't see how this place is still open. read more

This Doctor's office is ALL about the almighty dollar. I believe and HOPE the new norm will be for only the BEST doctors and their top notch staff to survive all of the havoc we've seen in the past year. read more

I wish I could give no stars. I called to make a new patient appointment and the man/boy that answered the phone was incredibly rude. I told him I would actually look for a different family practice to visit because his customer service skills sucked. He thought he hung up the phone but didn't. They proceeded to talk about a patient (by name) that was being seen there and how she was a "bitch" and "deserved to be sick". This is absolutely disgusting behavior and not to mention a HIPPA violation. It's sickening that people are looking for help and treated like crap. I urge everyone to NEVER attend this practice. read more

Do not go here! There is way better places in the area. First I was involved in an accident. I got rear ended. The next day I was in a little pain and decided I would get checked out. My normal dr. Is not close and after buying home in Parker family hasn't found any place close. Walked in and was greeted very rudely. Before I could say anything. Lady at desk said appointments only. Told her I was in accident and do you have any opening? Said appointments only and no new patients. I asked if this was urgent care!? They really wanted me to leave fast. I even asked if they could recommend another dr! No!!! Would never come back. read more

This was our 1st visit to parker square and I'm not impressed. While waiting to be seen I watched 2 upset patients complain. Not a good sign. Then they finally saw my son and took X-rays. The doctor promised we would hear back at the end of the day. 4 days have gone by with no answers. Very disappointed. We will be finding a new office. read more

Parker Square Family Practice - The PA was great with my son. That was the only good thing about this place. - Family Practice Near Me - Parker, Colorado

Zero Stars! My wife is at Sky Ridge Surgical Center right now having a titanium plate and screws installed on a broken bone that Parker Square Urgent Care dismissed as "nothing serious".....TWICE! Urgent Care X-rayed it, said it was broken, and sent her home with a little velcro shoe that they claimed was all that was needed. When it still was swollen and painful a week later, we went back. They X-rayed again and said "the bone has moved" and sent her home with a calf high velcro boot. This was when I did what I should have done in the first place, took her to a specialist. The podiatrist said, "You need surgery...NOW!" She is in surgery as I write this. I'm sure there's a reason that sub-par doctors end up working at urgent facilities instead of nice, highly rated practices. read more

Parker Square Family Practice - My wife's fractured left 5th Metatarsal. - Family Practice Near Me - Parker, Colorado

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We LOVE Dr. Vu! All of the staff is super friendly and amazing. Dr.Vu is thorough and always takes time to answer our questions and help. We couldn't be more grateful to finally find a physician that actually cares about us and our well being. read more

If I could give this place 0 stars I would. About a year ago I was seeing another doctor and got a new insurance that they didn't take so they referred me here. I went last summer and saw Dr. Gillespie since Dr. Jacobs wasn't in the office and I had been having some health problems. She was so nice and sent me to a specialist for a problem she thought I had(which turned out to be correct). So I kept getting calls emails and texts this summer saying that I needed to go in and see dr Jacobs for an annual wellness exam. So I called and set up the appointment. When I went in the day of the appointment there were a couple of other things I wanted to ask her about. The first thing she said when she walked in the room was, "you're seeing a gynecologist correct?" She didn't even introduce herself. Through the convo she went on to say comments such as, "why don't you use the brain that God gave you to figure that out" "since you're seeing another doctor I won't be touching you today. She can do all the work" "you want me to do all the work for you?" "Come over here let me show you how to use google." "It's not my job to find you a doctor to refer you to." (Which my insurance requires a referral from my provider for them to cover the appointment), "you've been on this earth for 23 years time to learn how to use your brain" "you wouldn't go to a brain surgeon to talk to them about a knee problems would you? And would wouldn't go to a heart doctor to talk about a eye problem would you?" Dr. Jacobs needs her license pulled and she shouldn't be able to practice anymore. Due to these and many other comments she made to me in the 30 mins she was in the room it is safe to say I will not be returning to that practice. I am a 23 year old who doesn't understand all of the medical stuff that I'm sure she does and she was very rude making me feel like I should know the answers to the questions I asked her. Do yourself a favor and make it a point to avoid this practice. read more

This practice is terrible!! Do not go to this medical practice unless you are young and perfectly healthy. I recently changed to this practice. Dr Jacob is just ok but she is not available. She only works a few days a week, only in the afternoons and she won't be available at all this summer. She is the only doctor at this practice. The rest of the staff is a PA and NP. Can they even legally operate without a MDs supervision in the office?! I saw the NP last week to follow up on their request I come in for some more blood tests after they got the results of my annual physical blood work. The NP didn't know why I was there or what tests I needed. She hadn't reviewed my record. She was slightly rude and it seemed like seeing me was such an inconvenience to her. I was very concerned about the additional tests and she did nothing to address my concerns. Then the NP prescribed a medication that conflicted with another medication I am taking. She never asked what medications I was on and apparently again, didn't check my record. My pharmacy caught the error and left repeated messages at the practice for the doctor to call them. No one ever called them back. The pharmacy contacted me and explained the situation and cancelled the prescription. I am looking for another doctor. This place is borderline malpractice. At the very least negligent. read more

I started coming here for the convenience of walk-in appointments. I'm not sure why I kept going for so long. The front desk lady is rude. They consistently mess up my billng to insurance, forcing me to pay full price for visits. They say they have called in prescriptions to the pharmacy when they haven't. It is impossible to reach anyone on the phone. This is an actual message from Dr. Fayhe when I contacted her via Patient Portal when I got a UTI: " Well this is not the best venue to contact me about an acute problem and since I have no beak to check ANY message all day and am just now getting to yours, ( and still have MANY more!), gues I will just take your word for it and give yout the 3 day med." RUDE. Sorry to waste your time. I'll take my business elsewhere. read more

Dr. Vu is an extraordinary physician. Her practice in Parker, CO is filled with people that care about Dr. Vu patients and Dr. Vu doesn't miss a thing. I cannot be more specific without compromising my own health history, but I can share that if 10 stars were available, they would ALL be lit up. read more

The billing department and the office are disconnected and customer/patient service is atrocious. Avoid.