100% recommend and we did the full day service with Dionelo in the Mercedes S Class. The car was…read moregreat and the service was spectacular. We were never waiting and quickly got to our site seeing locations. Any additional stops we needed he took care of and found quick parking to let us out for food, photos or shopping. I would highly recommend this company and the S class for first class service....we were coming from the USA with high standards.

Yes! These drivers were excellent, prompt, helpful and very polite. We had two people in our party…read morewho are very large and they fit in the vehicle just fine. Unfortunatly, one person got car sick but the driver was SO nice about it! Please consider using them if you want great service on time and safe drivers.

These guys are the BEST! We were coming into Gatwick late at night from an international flight…read more(Morocco). You never know how long delays will be, or how long customs will take. Our driver was there with a smile and a sign with our name on it. What a welcome sight after 12 hours of travel time! Our driver was so friendly. He told jokes most of the way to our Heathrow connection, and kept us very amused. He also had the car stocked with waters & CANDY! Kids thought he was the best driver ever. The company was professional. I arranged everything over the internet, pre-paid the fare and it all went as planned. No complaints. We haven't always had good luck with transportation companies, seems like they're never where they should be. This place is fantastic - highly recommend.

Excellent service! New, clean Merc and friendly driver! Have been met at Heathrow to drive to…read moreWimbledon and back the same day; £160 for the return trip. Can highly recommend this professional service!

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi

Superior car service that was exactly on time. The car was clean and our driver was friendly and…read moreknowledgeable. The price for a return trip from Heathrow to southwest London was half of what a taxi charges one way. This is a no brainer for anyone who plans a trip to London or its suburbs. It is also the sensible alternative for a family. The service has saloon cars, vans, and executive cars. Easy booking online. A breeze to use! I have never had an issue and use it regularly for both business and pleasure.

These guys are great…read more Easy to communicate via e-mail and the driver was there as advertised. Great Driver and taking a Black Top Cab....would have been easily double. Want to save money and have a great ride, these are the guys!

The sale agent did not tell us itemization or total price . Forgery on agreement without…read morenotification of change , but only requested us to sign on the last page after asking for responsible of violation on road or parking . However when we returned the car, we filled full of tank of gas , and requested for receipt , then we knew the total price different than our original booking . and the manager promised to credit the fuel charge and invested others, but never did . They pretended dead without responding our email or money . As a business , not trustworthy, and has no interiority .

Heathrow is a notoriously terrible airport to get through customs and they have a terrible policy…read moreof charging if you go over one hour of wait time for the Meet & Greet at the airport which isn't fully under your control. I recommend going with a vendor without the policy. It is fully within their policy as you can see attached. But it's not a great policy in general and I've found it better to use other options. It's a business expense for me so it's not about the money, it's the logistics of wanting to submit the expense once and not have to go back. I have been charged by them for making them wait at the hotel a few minutes and that's completely understandable and we paid cash to driver and didn't bother to expense that. But this charge at the airport, I dislike as a policy. Since I'm updating, we also had a few drivers that were not great (not a huge percentage though) but did have one really scary driver in Feb 2017, which warranted an email. It's time we moved on.

So another early morning flight! And this time I decided I didn't want to sleep on the airport…read morefloor again. So i did the math, taxi to victoria (15 pounds) and the Gatwick express (15 poundsd). So that's 30 pounds. Or, I can phone an airport service for 45 pounds. My biggest fear is that I hire a company, prepay and they never show up. But the driver arrive on time, helped me with my luggage and was super friendly! Never again will I take the gatwick express or any overpriced train early in the morning. I'll hire this company!

Having used this company three times, the service got increasingly worse with each trip. On the…read morethird trip, the driver did not arrive at Heathrow in time to pick up my boss and made no effort to contact him until 45 minutes after his flight had landed, by which time he had to find another way of getting into the city. When I contacted their customer service about this, they sent two extremely rude and aggressive emails. Here is an excerpt from the second one: Pickup from airport is an expensive matter .... Our driver did not get home till 00:30:00 Believe me it's no fun...no company will accept turning up at airport for nothing... I don't expect you to understand ....... Mr.XXX could not contact us..it's our fault Bottom line - I would recommend paying the extra £5-£10 that more reputable car services charge to ensure good customer service and peace of mind.

Great service with Amir highly recommended…read moreVery lovely and gentleman chauffeur driver

From the owner: London Luxury Chauffeuring offer the best executive luxury chauffeur service in Londonread more

Driver was on time, helpful, personable and played Dire Straits on the stereo! It won't let me…read morepost without more characters

We were very pleased with the services of Twelve Transfers on a previous trip to London that we…read moremade prior arrangements with them again to have a driver waiting for us when we came out of customs at Heathrow Terminal 5. Our plane was late in arriving and somehow signals got crossed and the driver was not there. After a few phone calls, we found each other. It was a quiet and uneventful ride. We have come to rely on the efficient and prompt service we have received from Twelve Transfers. We highly recommend this company. It is nice having a picture of the car and driver who would be taking us from London to Southampton. Karim was waiting for us when we left our hotel. The car was a Jaguar and was most comfortable. Karim was a very skillful driver getting us out of London in no time and on the motorway to Southampton. It was an uneventful trip. We through enjoyed our conversations with Karim on various topics. He was a very nice young man.

It's not always easy to decide which minicab company to opt for, especially when you're out of the…read morecentral hub. I've had some pretty unpleasant experiences where I've had to act as a navigator, and even worse, when I've been 'forced' to hold my nose for the whole journey because the driver has 'forgotten' to wash or the car's hygiene leaves an enormous amount to be desired Crown Cars are a professional company. They arrive on time and seem to know some canny routes, especially when it comes to getting to Heathrow. Their prices are reasonably competitive/market-driven and the drivers are mostly well-presented and courteous. Staff on the phone are pleasant too and usually remember regulars.

I used to use this company a few years ago and they were very reliable with good, friendly drivers…read moreand a high standard of quality within their cars. Unfortunately their standard has noticeably declined, my last trip had the driver showing up late and the car reeking very strongly of cigarette smoke. Driver was rude and didn't bother getting out of the car to help stow away my suitcases. Last time I'll use these guys

I ordered a car to take me and my family to Heathrow on 5/12/24 at 5.30am. We required a car seat…read morefor a toddler which I stated when I booked. The night before I rang to check they had all the details and reiterated the need for a car seat. We all waited outside for the car to arrive. Around 5.40 the driver rang to say he was on his way. I said he was supposed to be here by now. Anyhow he arrived a few mins later and there was no child seat. He then drove us to the airport with no seat which is actually illegal and made it really stressful for us as we could have missed the flight. I don't recommend this company, they are unreliable. I did email my complaint to them but of course they didn't have the politeness to reply.