Review for Parker Boat House
I paid $3,800 for two aluminum stair packages from Parker Boat House. When I arrived and tried to install them, they didn't fit. I reached out immediately to Jill, and explained the issue, and offered multiple compromises: returning both sets, covering any restocking or shipping fees, or even exchanging for a different configuration. I was polite, flexible, and open to working with them in any reasonable way.
Despite that, my calls, texts, and emails were mostly ignored. When I finally did get a response, they simply cited a strict "no returns once opened" policy--even though the items were unused and in perfect condition. No attempt was made to help, and the tone was dismissive at best. (Jill stated, without a discussion, "thankyou for your understanding")
After all of this, I found several other reviews describing the same kind of unhelpful service and rigid policies.
For a premium purchase like this, I expected professionalism and support. Instead, I was left with expensive equipment I can't use and zero cooperation. I would not recommend doing business with this company. read more