Max at Park-It Place went far out of his way to help me with a business transaction that needed to be adjusted at an associated but separate entity. I had been trying to contact that entity for a couple of months, Max made it happen, and straightened the whole problem out. THANK YOU Max!!! read more

Parking was nearby where I was going. I was late and it was dark and cold. I forgot to put the receipt on my dash. I called today because my check hadn't cleared yet. I explained that I had even sent my receipt with my check. The wonderful lady named Tiffany was very kind and said she would void ticket and shred check. I felt so dumb for forgetting to put on dash so I sent it in with the ticket, that was wonderful consumer service. Tiffany you made my day. read more

Had an issue with parking, contacted Max who took care of the issue and went the extra mile! Thanks!

I park weekly near UNM. It's cheaper than the campus parking would be, and no shuttle hassle--works great for me. Last week, I put my payment in the wrong slot but it didn't dawn on me until I saw the yellow "Violation" envelope. Arggh. I emailed, explaining what had happened, and: a) received a prompt response --that alone is thrilling in the world of email communication, and b) I was believed! My violation was cancelled. I'm grateful, and will happily continue to park there. Please note that for some reason the 3 reviews "not currently recommended," that you have to click on at the bottom of the other reviews, are all 5-star reviews where people were heard and responded to in positive ways. read more

On 3 different occasions I was given a ticket even though I paid. I suggest taking a pic of your self paying!

I used to buy permits and park here as a UNM student. Recently, I parked at the lot on gold and Buena Vista while representing my company at a recruiting event at UNM. The cost of parking for a day is $4. I didn't have any ones, so I slipped a $5 bill into the slot and pressed it all the way in with their little metal tool to make sure it wasn't stuck. I returned several hours later to a boot on my car and some unnecessary little hateful nasty grams taped all over my windows that read "expired permit." I also had a citation for $20. I think that someone may have been confused by the old permit sticker on my windshield from back in my student days. I called the company to let them know what happened. An inarticulate fellow on the phone gave me a long winded run around about how it's impossible that they could have made a mistake and so I still have to pay a bunch of ridiculous fees. He did offer to reduce the fee for the violation that I didn't commit and seemed very pleased with himself for doing so. Realizing that it wouldn't be worth my time to argue with tweedle dee over $45, I paid and waited 45 min for tweedle dum to come remove the boot. I found out later from a city attorney that it is illegal for this private company to issue citations. Park it place, you should expect to be contacted by the PRC soon. I parked here for years as a student. I'll never make that mistake again and I hope anyone reading this won't either. read more

I used Park it Place lots for my inn semester parking permit. Their lots are a great value for the price. I will never wait for the UNM shuttle again... So worth it to pay a little more for the convenience!! read more

Warning: I think the parking lot owner is exploitive and lacks concern for the safety and well-being of your automobile. In my opinion, the parking lots are not guarded by security, the lots are full of trash, the payment machine takes forever to process payments, and the employees are mistreated. I think parking here supports unjust business practices. read more

I received a ticket while picking up food to go from Frontier. In an entire parking lot that has many large signs stating that it is free to park for Frontier, this particular row is owned by a private company and has two much smaller signs indicating it contains paid spaces. Within the five minute absence of my car, someone quickly came to give me a violation and left. There were plenty of free parking spaces around me that I could have parked in, and I clearly had no intention of violating any rules. If you are parking there at night, are not driving the direction their signs are facing, do not look up for the sign above ahead level while walking, or do not notice the parking space number underneath your car, you are pretty much screwed. I definitely would have not have parked there without paying had there been better signage that their row was not part of the rest of the free parking lot. The ticket had a deadline of five days before the amount doubled so I sent a complaint to Park-It Place right away about their poor signage. It not only took a few days for the company to respond but my concerns were also completely ignored. I have no problem with paying the amount required for a paid space, but I do have a problem with a private parking business making a profit off of people for their own inadequacies. I was not even trying to get out of paying the ticket, but I thought they deserved my feedback about how they contributed to my confusion. Since my concerns about their signage were dismissed, I told them I felt taken advantage of, that their business practices were shady, and that I would take the issue up with higher authorities. I finally was promptly responded to with a very condescending email that explained just how much more money they could make if they towed cars, compared themselves to other businesses who they considered to be more shady, said I was fortunate to receive a ticket through them instead of one of the other parking businesses, complained that they felt insulted by my remarks about being shady, and accused me of feeling singled out and picked on. All that Park-It Place needs to do to is make a better effort to differentiate their private business from the rest of the free parking lot. My feedback should have been used to improve their service, but instead they saw it appropriate to respond to a consumer complaint with defensiveness and intimidation. Frontier is a popular local business as well as a popular tourist location. Even though that row of the parking lot is not owned by Frontier, the way Park-It Place conducts their business reflects poorly on Frontier. There has already been a similar issue that caused a tourist to want to never return to the businesses in that area (see the other complaint). It is unfair that their businesses practices affect the other businesses in that area. I care very much about my city so I think it is important that unprofessional businesses like Park-It Place do not go unnoticed for unnecessarily burdening citizens and tourists who visit the area. read more

ok guys so. this company is ran by a bunch of crooks who want to make a quick buck, first of all the owner of "corporation" is "Mr" Neal Greenbaum, also they are not BBB accredited which tells you alot about them, they charge for parking in places where A. their signage is not noticeable to someone who doesn't look around for it, B.is a Friday evening/weekend and the rest of the city parking is free. these crooks have no authority to issue a "violation" they are not law enforcement or part of the city of abq, we got a "violation" after spending nearly $100 at a restaurant then upon our return to our vehicle we see this yellow envelope, i will not pay it.specially since we were patrons of a business . park it place if you read this start a real business to help people not rip people off from their hard earned money they've earned and want to enjoy it at a restaurant in the city, so if you are a tourist and are visiting abq or just come up for food, watch were you park be aware that it isn't one of the lots or structures managed by these crooks read more