Our guide, Don was great. Good guy all around. Was (and I dont know if this is a Utah thing because it happened with the Skycap) a little strange to get upfront the clear message 'I am working for a tip'- but Don was much cooler than that initial exchange...
I rode with my daughter. She is 23. She hit a tree. At this point: who cares right? was it high speed, low. whatever. Yes. She HIT a tree. Truth is it was very low speed- but who cares.
What happens next is what I really hated.
Don (again beyond the tip thing was awesome) rode back and got another snowmobile. Why? I dunno. Our started up and the apparent only problem was the bumper and plastic. I thought that weird, but oh well.
We do the tour. Was fun, epic. Get back. Now... instead of addressing just me, or my daughter, it's to our whole family "well sorry to be Debbie Downer, but we have some damage that needs to be paid for". Ok. Address ME. The damage was $90.
Now If he told me $900 , ok. If he told me $9000, ok (sad but ok). Nope: $90. Ok... So we put back our stuff and now I get a "sheepish" Don... Coming to me and saying "A mechanic looked it over. You actually have to pay $300". BTW: Don himself makes this worse by saying ' the bumper wasn't installed on the machine' and whatever else... How did he know the bumper- if installed and working properly- would have simply worked? Lies?
Ok (it gets worse). So $300. Let me pay and be done. No. Somehow their machine is down. Wait. No- just pay the $90 and we are good we get told. Daughter gives them Credit Card and we believe we are done and paid and on our way home. - still having had an epic time.
So about 4 hrs later I get a call from them. Manager? I have his cell phone but I forgot his name. I owe $800 for damages. Wait. What the heck? I lose it. Wait- so what if it's next week and now it's $8000? Did anyone ride that same snowmobile AFTER me? It was functional. Manage tells me about the sound of the machine- how horrible it was. Wait- I turned it on myself. It sounded normal. I am mad. This is highly unprofessional. Highly suspect and honestly the worst is when he implies I am somehow not informed- that Don isn't even an employee (said this) and no Mechanic looked at it (So somewhere in there is a lie)... Wow.
I am not wealthy. I proceed to give the guy my credit card i know will work and float me until the next paycheck.
LOL wouldn't you know it. Somehow , unauthorized, they charged the card I booked with. BTW: I have TXT evidence of what card I gave him.
JUST WATCH YOURSELF... They are running a tip shop and are too busy to care about treating people right. If you have troubles. Stay until they are rectified. read more