Property went downhill after it was sold to Cushman and Wakefield. We lived there for several years…read moreand after we moved out we paid our bill back fee in full and on time and they still sent us into collections. The collection agency says they need an email from the property stating everything was paid in full. Destiny says it's out of their hands, their property manager is never available and does not respond to emails. Save yourself the headache and do not move here... FYI- I am reporting this property/company to the BBB.

Great tour by Destiny, and VERY patient with all my follow up questions. Quiet community, plenty…read moreof street parking under shaded trees. Thank you.

We lived in Apartment 9007 for less than a year. We ended our lease early due to ongoing mold and…read moreHVAC issues. We moved out in November 2025. There was a significant airflow issue in our toddler's bedroom. The room consistently remained much warmer than the rest of the apartment (regularly getting 10-12 degrees warmer than the rest of the apartment when the door was closed). We had to leave the bedroom door open at all times and purchase a fan to help move additional air into the room, for it to feel at all bearable. We reported the issue multiple times and had several maintenance visits over many months. Initially we were told this was not a known issue. Later, management let it slip that other residents in identical floorplans had reported the same concern in the same room. When it became clear they couldn't fix the issue, they denied our request for us to buy and install a window AC unit. Now for the mold... We noticed dark buildup on our HVAC vents and inside the duct openings. We reported our concerns that it may be mold, and were repeatedly told it was just dirt. Maintenance came and wiped it off, but it kept returning. We conducted a mold test on our own, and it came back positive. When we shared our findings, management stated that mold tests come back positive regardless of the surface being tested. We have run these tests before in prior homes, and those did not come back positive. We repeatedly requested professional mold remediation. The vendor sent to address the issue simply vacuumed the duct openings. All of the visible mold remained. Additional cleaning was only performed after we expressed concerns about the effectiveness of the work that was done. That additional cleaning involved the same vendor returning and spraying some sort of aerosol into each duct opening. After he left for the second time, mold was still visible in each duct opening. We also observed mold growth on the drywall surrounding the duct openings when vent covers were removed. Throughout this process, we were never provided documentation showing that a licensed mold remediation company had been retained or that a comprehensive remediation plan had been completed. On the plus side, the maintenance staff were generally courteous and responsive when work orders were submitted. We also experienced an issue with wasps getting into our unit, and maintenance addressed that concern by removing nests and sealing openings around the building. However, our concerns regarding mold and HVAC performance remained unresolved upon move-out. We asked management if we could hire (on our dime) a mold assessment professional to come in and look at our unit, and they denied that request. After months of reporting these issues, repeated maintenance visits, and what we felt were inadequate efforts to identify and address the underlying cause of the problem, we decided we were no longer comfortable raising our family there. We requested that the early lease termination fee be waived due to the circumstances surrounding our ongoing mold and HVAC concerns, but our request was denied. We were required to pay the early termination fee. After deciding to move, we discovered other online reviews describing mold concerns that were similar to the issues we experienced in our own unit. It is concerning to learn that other residents have experienced and reported comparable problems. One final frustration occurred after move-out. When we received our security deposit refund in the mail and attempted to deposit it. We discovered that someone had issued a stop on the check, so it could not be deposited into our account. We had to contact management and request that a replacement check be issued before we were able to receive our refund.

We terminated our lease at Reveal on the Lake after identifying potential mold growth in apartment…read more5212. When first reported, maintenance said they would clean the area and painted over it. After escalation, additional cleaning and air filter changes were completed; however, no third-party mold testing or verification was conducted. At first I was fine with the resolve but after later becoming aware of a public review from another resident citing mold-related concerns around the property, and considering the remediation approach taken, we were no longer comfortable remaining in the unit. During our tenancy, several policies were learned through experience rather than being clearly communicated upfront, including towing enforcement practices, frequency of apartment inspections, and limitations on key access. Additionally, when we went to the leasing office specifically to ask about early lease termination costs, a concession recovery fee was not verbally disclosed. This fee was later billed. We requested consideration for a waiver based on the circumstances surrounding our move-out and the information provided at the time. Management advised that the lease would be enforced as written. The property is visually appealing and includes a well-equipped gym. Staff interactions were generally polite and professional; however, responses to time-sensitive concerns such as potential mold and billing escalations were delayed. Prospective residents you'll love the property I urge everyone to request a digital copy of the lease and review with AI before signing so you are not caught by surprise by any of the rules.

This is a horrible place to live. The property itself is decent but the way it is managed makes…read moreyour life hell. They treat you like you don't matter and do nothing/absolute bare minimum to improve your experience. The lady at the front office seems/sounds nice at first but is the worst leasing agent to have ever been here so far. I have stayed here longer than I should have because my son is disabled and there is family close by. For example, in the middle of Texas summer with triple digits outside, the AC went out and it took them two weeks to get it fixed. I called every day and they blew me off. No window unit, nothing. Another example - the covered parking that I pay for was old and rusty. It snowed one February and the parking roof collapsed onto my car. After they knew what happened, they didn't say anything to residents and another covered parking structure right by this one collapsed, too, a couple days later and those residents' cars were damaged. They told residents to submit estimates for the damage but changed their mind at the end and didn't want pay anything. They didn't even pay my deductible which was much, much less than the total. I could go on and on about these awful experiences with them (like when the leasing agent told me it's only an emergency if it gets above 85 degrees in here or when she said it's too bad if the power washers pour water into an open window) but the message is, "don't move here unless you absolutely have to."

I visited the property and very impressed as I drove in . Your office manager Wanda is top tier …read more She answered all my questions with kindness and patience . We will be making a move in the next 3 months and look forward to making this out home .

It is one thing for an apartment to feel like a home, it's another for it to feel like family. The…read moreenvironment at Rowlett Station makes it the best "neighborhood" I have ever lived in. I know my neighbors more now than I did growing up on the same street. The office staff is small but mighty. Wanna go where everyone knows your name? Come to Rowlett Station, and they will get to know your pet's name too. The same goes for the maintenance team and cleaning crew. They go above and beyond to make the common areas sparking and the apartments maintained quickly. We have a strong community of pet parents that enjoy the two dog parks, the amenities are superb, and the fixtures and appliances inside the apartments are top-notch. I COULD live somewhere else, but why would I leave this place?

Where do I start with this place:…read more 1 First of all, there are some very rude and threatening neighbors in the building. They will watch you as you walk your dog. The hallways always smell like pee, and the safety signs are always falling. One time an exit sign, fell on my head, and I reported to them, and they didn't even acknowledge it. 2. There's no parking. You have to register to park in the street. If you come home late, you have to walk really far home, and lately there have been a lot of activity of homeless individuals and some sketchy people around. My neighbor even told me someone tried getting into his apartment. Every time I would come home, I would run really fast and scared. 3. I had an item stolen from my home and I reported it to police and management. I sent 3 emails and more than 3 calls to the office and nobody responded. The only people with access was maintenance to fix a maintenance request I had. When I met with the manager she stated that she didn't read the emails and nobody informed her. I also asked her to inform the community, so they could know and be on alert, and she said that she couldn't do that. This item posed a great safety risk to however stole it and that left me baffled. There's also a police report and nobody knew or cared to look. 4. After moving out, I received a statement so outrageous that I emailed them countless times to revise it. From a new water filter for the fridge for the new resident to use, to water usage per unit, even though, I was no longer physically living in the home. They bill per unit and not usage, so that's important to keep in mind. You're paying for someone else's usage. 5. I also got charged for trash and other items that were unlawful and nowhere in the lease, including the trash, which I paid as valet trash and water filter. There was nothing in the lease agreement. 6. Last but not least, the former resident care team, always replies by saying all the charges are validated without even doing the research. In addition to that, they never call or respond. My last resort was to submit a BBB complaint and see if they respond. I don't have to time to deal with them trying to get back at me for reporting the incident (which is my duty as a concerned citizen for other's lives) trying to get back at me, with this outrageous move out bill.

My Experience with the staff at Terra Lago was very professional and friendly, From the moment i…read morewalked in the door i was greeted by the staff before touring the apartment i was offered water:) , Vivian Ramsey, Gabriel and the Manager were extremely professional. Not only where they were professional but the apartment units i was shown were so beautiful clean and all upgraded and each apartment i was shown honestly felt like home. clean community and would recommend this complex to anyone looking to move to Rowlett.

Gabriel Luna was excellent! He was very knowledgeable, honest, patient and polite. He took the time…read moreto show my mom around the complex and took the time to answer any questions that we had.

I would give the amenities 5 stars, I've lived in a 1 bedroom and a 2 bedroom and I like that…read morethere's 0 carpet throughout! Some 2 beds/2bths come with a washer and dryer which is nice, mine was brand new and my water bill is still pretty moderate! About $50-75 and it's just me and my toddler and I use the dishwasher faithfully! Maintenance always responds in a timely manner and they're super nice! They actually do their job so can't be mad at that! Now....that damn leasing office!!!! Every single person in there, with the exception of Carly NEVER ANSWERS THE PHONE!! They put notices on your door about YOUR PATIO saying it's too "cluttered" or you can only have "outdoor furniture" yet there is no patio storage nor do the 2 bedrooms come with closet or storage space besides inside of the actual bedrooms! If you're gonna charge 2 grand for rent which includes pest control that we NEVER see then you probably shouldn't be dicks about how peoples patio look (it's subjective to what is and isn't cluttered) They say that you have to request pest control to come and spray but 1.) why do I need to request a service that you charge me for monthly, idc if it is 9 lil dollars that's $9 worth of spritzer that needs to come through my apt and 2) how am I supposed to put in a request when y'all never answer the phone?? I understand being busy, walking the property to complain about patio furniture, drinking the free coffee, chit chatting w co workers, etc. but for y'all to be literally sitting on y'all ass inside the office while people have been calling back to back is truly putting the ass in asinine! And have the nerve to put lease violations on the door but can't pick up to discuss?? Overall the apts themselves are nice, they keep them clean, occasionally the garage trash is overfilled or people being lazy leaving trash outside of their car! The only downside of all that is living by the lake and the spiders! They are literally everywhere and these are not tiny ones, you can see them, different colors, sizes, all that and they spin huge ass webs that are all over your patio and the fob reader outside!

I moved out of this apartment complex a year and a half ago, and it took about 6ish months to get…read moremy security deposit back. The form where you write out the conditions of my apartment upon move-in was "lost", and then they claimed they never received it. However, I know for a fact I filled it out and turned it in bc it took me multiple attempts to get someone available in the office. Also, I had to note SO many things because my apartment wasn't ready upon move-in day - missing & broken fixtures, missing cord to the dryer (which I didn't have for two months), doors didn't shut, etc. I'm a chill, pretty laidback person but truly it was worst case scenario... dead roaches everywhere, some lights didn't turn on, broken shower rod. After numerous maintenance requests I gave up and focused on the roach infestation instead. I had to prioritize that over missing fixtures and doors that wouldn't close... which is what they tried to charge me for when I moved out. I'm sure they are going to charge the next resident... I had to threaten to sue and that's when their tone changed. I still didn't get my full deposit back because it wasn't worth the fight. The roach infestation was so bad they had to close down the trash chute and elevator that was by my apartment for months because of a health code violation. Then when they reopened the elevator it was broke for months... I would factor that into moving. When I first moved in Feb 2024 the cleanliness of the hallways and facilities weren't bad at all, the problems felt isolated to my apartment that just wasn't ready for me to move-in. Then by July 2025 it was an absolute nightmare in the hallways, parking garage, and grass (dog poop). Pros, hands down the best apartment gym I have ever had! The people who work the front desk in the office are nice (i.e. Tyler). The apartment itself, the layout is spacious and felt like my home! However, at all cost I would avoid this place. You can even check my other reviews where I talked fondly of other apartments in DFW.

This has to be the worst living experience I've ever had. Anna is the rudest person, the person…read morethat hired her to represent them in management made a horrible decision. There's always trash on the grounds, lately I've started to hate my packages stolen from my front door, reached out to her with no response.. like always. I recommend that NO ONE lives here ever, especially if you are a person that cares about your living conditions as I do. I love he during a hard time after a fire destroyed my home. As soon as I have the chance I'm out of here.

Where to begin? I don't even live in the complex, I live next door thank god. Ana the manager is…read moreone of the rudest people you will ever meet. I'm sure she is nice when she is showing the apartment and trying to get you to rent, but after that your on your own. The owner Arturo Martinez actually assaulted me in his office when I asked him to pick up the trash his work crews dumped in my yard. One of the units caught fire a few weeks ago, due to the owner and manager NEGLECTING problems with the units. When I asked Ana how she feels about all of this she said, and I quote "If the residents don't like it they can move out." I HAVE A BETTER IDEA, JUST DON'T MOVE IN TO SAVE YOURSELF THE TROUBLE OF MOVING OUT!

Jenny and her team are amazing! Our unit has always been quiet and well maintained by staff. Our…read moreapartment was clean upon arrival and the process to apply and move in was made easy by staff. The area is beautiful and all of our neighbors have been respectful. I highly recommend checking this complex out!

Wouldn't move here the place is covered in dog poop. Spoke the assistant manager about it several…read moretimes and nothing has been done. They tow cars even though there's nowhere to park. They have 10 slots for you or your guest to park for free. Staff is very rude don't speak and the place is not kept up well.

Just moved out and let me say I do not recommend waisting your time here I honestly couldn't wait…read moretill my lease was up . Manager is rude to everybody . Laughed at me when I complained that my light bill was $360 bucks for a 1 bedroom without knowing my situation . Can't believe I got treated that way when I payed rent on the month to month basis to be in comfortable in my own home . Also had a ac problem for 2 weeks in the middle of the summer before they came and fixed it . They need new management. Manager will kick you out of office if you try to complain about something or she will scream at you .. do not recommend to anybody !!!!

I have absolutely no complaints about this apartment building and hopefully expect to stay here for…read morequite a while. Ashley was my leasing agent and not only was she such a sweetheart. She made the process super easy. And since I moved in, she has been checking up making sure everything's OK. Any maintenance I need gets handled in a super timely manner. It's not like other apartment complex. Where you have to wait a month in advance to fix something so simple. Love this apartment complex and recommend it to anybody looking for a new apartment