This organization is a typical student off-campus housing facility, which preys on the experience…read moreof the young adults at services. The infrastructure is crumbling, there are multiple holes in the concrete on the stairwells, which are very dangerous, and the apartments are dated and sparse. The rent for what you were getting is unreasonable and the staff is unresponsive and treats the parents the same way that they treat the students disrespectful

The worst place for the students in Harrisonburg. They nickel and dime you for their worn-out…read moreappointments and it's a major ripoff for their utility bills. After the lease was ended a couple of months later we got a bill for more utilities!!! Thinking of your children and your own sanity, find a better place.

After 3 years of living here, I definitely think it's one of the best student housing option off…read morecampus in Harrisonburg. They have great amenities, helpful office staff, and quick maintenance.

Easy portal for maintenance and paying rent and utilities. The people are nice and the place is…read morecalm and they have a ton of events and a pool I like the gym personally

Management is absolutely terrible here! Like I cannot emphasize enough how much they suck. They…read morecharge outrageous fees for minor damages when you move out (it does not matter how clean or well you leave your space). You will get bombarded with stupid little ticky tacky emails from management all of the time. DO NOT LIVE HERE!!!

When we moved our student into Arcadia Harrisonburg apartments we completed and submitted a move in…read morecondition inspection. In the bedroom we documented stains, piling at the entrance and tear at the bathroom entrance. We included a photo of stains. At move out we were charged $232.26 to replace carpet due to stains. We disputed the charges in writing and discussed via phone with staff. Despite documentation of stains and damage at move in, I was told the charges would not be removed. I would highly discourage any student lease an apartment at Arcadia Harrisonburg. We documented stained and damaged carpet at move in and were still charged for replacement. In addition, our student's vehicle was vandalized at the apartment complex the weekend of move in. The staff only said to contact the police. When asked if they had security cameras the staff member on duty said they did not have security cameras located in parking lots other than the office building. Very concerning to know that an apartment complex with students did not have security cameras at the time our student's vehicle was vandalized. Imagine a more serious crime happening without security cameras.

Our daughter is living here for a 3rd school year at JMU! She/we have loved all of the…read moreaccommodations and the amount of living space for a college student apartment is fantastic! Great location too, just far enough off of campus but super easy access right down the hill to everything a college student would need access to!

do not believe a single 5 start review you see. those reviews were done because of a giveaway they…read moreran. please do not sign a lease here, RUN. redpoint is the most unprofessional complex i have ever dealt with. first off, the water shuts off at least once a month, and good luck if you want to take a hot shower because the water doesn't get hot. the ceilings fell through because of a leak in the bathtub in the apartment next to me, and they just painted over it so mold could just grow instead of fixing the issue. they will nickel and dime you for everything when you move out. they charged me $600 to replace the carpet in the house just because I had a pet, and there was absolutely nothing wrong with the carpet. the carpets were shampooed before leaving and the place was spotless. they will inspect your apartment throughout the year and charge you for EVERYTHING and ANYTHING. the back door blinds was bent on one slat, and boom $75 charge (they were broken when i moved in and i took pictures). The carpet between my bathroom and bedroom was lifted and ripped when i moved in and I was charged $250 to replace it when i put in a maintenance request. they will also add those charges a week before rent is due and expect you to be able to pay it when given no notice. the place also was not cleaned and was disgusting when I moved in. please save yourself the stress and money

I would recommend this apartment complex to anyone! I have lived in several apartments around town…read more(all student living while I was at JMU) and this is, by far, the best experience I've had. The office staff is always friendly and helpful, and the price is reasonable for the location. I can see court square from my apartment balcony. Everything is well-maintained and the halls are professionally cleaned. I have very few complaints from my two years living here. And you can't beat being within walking distance of the best bars and restaurants in town. This is a party-free complex which allowed me to escape the JMU party culture when I wanted to. Definitely recommend. ***EDIT*** Exit fees were entirely unreasonable. This is the one downside, but it is a major one. They simply lie on the move out inspection.

We found this place in 2013 when our, then JMU college student began her junior year. It was…read moreclean, safe, an excellent price with an outstanding property manager and customer service. Could always depend on everything. Mary Messerley made those two years and then 2017 equally outstanding. But then, Mary moved on and her replacements were no replacements at all. The property went into disarray with dirty carpets, noisy tenants and pet droppings all over the place (watch your step!). There were pest problems (flies) caused by the wreaking trash bin and a refusal to remediate the problem. Customer service? Not a note of it. Got hit with a fake "insurance liability" rent upper too. Our home liability extends to lease's for which we are listed as tenants or guarantor. Urban Exchange charged us an additional fee each month since the property owner names could not be added to our homeowner's policy, even after receiving a letter of assurance from USAA confirming our home policy liability fully extended to the unit we rented for our students. At the end of the lease, we were charged $125 for "repairs" totally unwarranted (posting a few pics of property conditions when we moved in and the hospital-clean manner we left the place. The $125 was reportedly for "grout damage" and "a bent blind". See how filthy the place was delivered to us (never cleaned) and how we returned a place cleaner and in better condition (bathrooms, walls, floors, appliances) than conveyed. Unless you want low-quality property, property services, total lack of customer service and general incompetence, you will not want to rent here. For the record the 2013-2015 rental period with our first student was outstanding. The last 2018-2020 was beyond horrible. I hope this review informs expectations and decisions before entering into a lease agreement.

I love this community. First of all, the cottages are super cute and modern. If there's ever an…read moreissue or a need for a repair they jump on it and fix it quickly. The clubhouse has anything you could ask for, and is also super nice all the time. And lastly, the staff is so accommodating and friendly. If you have an issue they'll try their best to help you.

Should be ZERO star! Nightmare staying here,…read moreRUN RUN RUN AWAY for this place. They charge you late fee left and right even before the due date!! Snow and trash removal is slow, chasing $ is super fast. Watch your wallet, they are peeking at it every moment. Worst persons to deal with, rude, unprofessional and lazy!!

I am an out of state graduate student. I wasn't able to come in person to tour the facilities or to…read moresign my lease. The office staff was helpful in getting me my paperwork and making sure I had everything I needed in on time. The rent is great, includes all utilities. A TV is included for the living area, plus each room has comcast boxes that include some shows and movies free on demand! Everything is furnisehed with good furniture and if you need anything fixed maintenance is really quick to respond! The only thing negative that I can say is that their pet fees are a little high. It's a $300 nonrefundable deposit plus $35 extra a month. But they have multiple dog parks in the complex which is nice.

Paid the pet screening fee had everything up to date they advertised pet friendly and two dog parks…read morebut pet were not approved and didn't get my money back. Paid application fee and sent them every document they asked for so much and still not approved. Application fee $125 plus pet screening fee. Non-JMU older students situations not catered to and discriminated against even though initially told that was fine.

This office staff here is amazing! Kate especially she is very easy to reach and she truly cares…read morefor all her residents.

Overall Experience: Genuinely LOVED the townhouse/community,…read morebut was not expecting the horrible management. Matchbox Realty & Management Services neglects tenant needs, leaving us to handle repairs ourselves, and nearly all students I know lose some if not all of their security deposit. While there are great features--spacious rooms, privacy, and dual laundry--beware of the immense drawbacks of dealing with this landlord before signing. If you live here, plan for at least two years to make the deposit loss worth it, and expect the following: 1. Poor Move-In Condition: We moved into a unit left in unacceptable condition by previous tenants. Despite documented proof/move-in inspection, management "lost" our records, took our entire deposit, and even requested more money. 2. Unreliable Maintenance: Repeated requests were dismissed as "it's normal," even for serious issues. Their approach shows a lack of respect/care, leaving tenants to handle repairs themselves. If maintenance does show up, they charge $40/hour, making it unaffordable for college students unsure of the total cost for simply asking for help. 3. Move-Out Charges for Existing Damages: Left the unit in fantastic shape, but were still charged for the pre-existing conditions we documented at move-in. This pattern of exploitation seems like a common experience for student tenants at Charleston Townes. 4. Lack of Accountability: Matchbox Realty's frequent management changes create disorganization, and tenants pay the price in withheld deposits, unexpected charges, and inadequate maintenance. _____________________________________________________ ***Some of the Issues We Faced*** 1. Moved in with a shredded couch and damaged furniture; requests for replacements were ignored for two years. However, they upgraded furniture only for the houses in the front of the complex, ignoring those in actual need of replacements. 2. Our washing machine was alarmingly loud, and after persistent complaints for two years, it was finally acknowledged, only to be replaced a month before we moved out. 3. A constant squeaking noise in the house was dismissed as "normal", but a maintenance worker later confirmed it was an issue and fixed it. 4. After a tenant was evicted in 2022-23, we requested a lock change for security reasons as they could not verify that their key was returned. Management refused to help unless we paid over $100 for it, prioritizing cost over tenant safety. ***How We Improved the House Ourselves*** Shampooed carpets, manually fixed unstable furniture, dismantled/cleaned clogged sinks filled with years of black sticky debris, and fixed insane garbage disposal odors--all at our own expense. And yes, they left us with that raggedy couch for 2 years:)

The apartments themselves are nice, walk-in closets with private bathrooms are hard to beat…read more However they fall short in many aspects their customer service and policies make it extremely difficult to write a good review. signing is easy but asking them to hold their end of the deal is much harder it took them over a year to fix my garbage disposal/dishwasher. We still have not gotten our cable to work and eventually gave up even though it's supposed to be included in our rent. Currently the tipping point is that my clothes washer has been broken for over a month, they have received the part information only learned by emailing them directly, however this has taken way to long and it has taken two maintenance people to even acknowledge that there is an issue. The construction is also extremely delicate. The only reason that this review has two stars is because the layout is nicely set up. If I were looking for apartments again I would look somewhere else, I plan on leaving as soon as I can.

If i could give a lower review I would. The AC broke twice within the one year I lived here and the…read moremanagement couldn't care less about the residents. I had to call 3 separate times for them to finally call the outside vendor to fix the AC and even after that they only did it after my parents called not when I did. Parking is ridiculous, management is ridiculous. If you call and complain more than once they will screen your number and not answer. Don't live here