Here's what's "exciting" about the Harrison:
When we arrived in August on move in day, many people who expected to get keys to a newly renovated apartment were told that their apartments weren't ready. There was no advance notice. As someone who did not request the renovations, since the show unit I saw was perfectly fine for my tastes, I was one of the few able to move in before November. However, the bedroom keys didn't work, and they hadn't cut any mailbox keys, so we only had the key to the front door. When I walked in, everything was absolutely filthy. We were told that housekeeping must have "forgotten" to clean our unit. Everything was covered in a thick layer of dust, there was food rotting in the fridge, and worst of all, my room reeked of cat urine.
I spoke to the owner himself, who assured me that we would get new carpets free of charge, but this didn't happen for months. I had to purchase a tarp to cover my floor with, because the smell was giving me headaches. When they finally replaced the carpet, I had to throw the tarp away because the smell leeched onto it. When we finally got new flooring installed, my room began to smell again within a couple of weeks. They insisted that they had replaced the subflooring and the carpet, which was a blatant lie. One of the employees, who had lived in the unit the year before me, assured me that there had never been a cat living in that room. After demanding over and over again that I have it replaced a second time (oh, and, by the way, when they do any renovations, the tenants are responsible for moving all personal belongings), they finally agreed. This time, I stayed to make sure it was done correctly. When the carpet was pulled up, there were distinct urine stains on the subfloor, meaning that there was definitely a cat, and the subfloor was definitely not replaced. They had to treat it twice to make the smell go away, and this issue was finally solved.
Onto the next nightmare. We noticed that we were all feeling pretty sick, but would feel better after hours outside of the apartment. The air filter and hot water heater are kept inside of a locked closet that only the complex has the key to (sketchy, right?). Since we couldn't look at our filter this way, I purchased a drill so that I could open the uptake vent. What I found was disgusting and beyond wrong. It clearly hadn't been cleaned in a long time, and our air filter desperately needed to be replaced. It was filled with mold and dust. After requesting this a couple of times, some maintenance workers came to change the filter. They insisted that The Harrison desperately needed to hire an outside contractor to clean all of the ductwork, because it was unlivable as it was. This never happened. They sent someone to investigate the mold in the air vent and one of the bathrooms. Before he arrived, someone came into the apartment while we were all gone and painted over the mold in the bathroom. We asked the man to check for mold as much as possible regardless. When he checked our air filter, he said that there was no moisture, so "it can't be mold, it's just wet lint". How is there WET lint if there's no moisture?
On another occasion, while the apartment across from us was being renovated, workers placed boxes blocking our stairs and a door in front of our door. If there was an emergency, we would not have been able to escape. We tried to ask the workers to move them, but they didn't speak any english. We called The Harrison and got their after-hours help line, who insisted that there was nothing she could do. Finally, we filed a police report, but the fire marshall was not on duty, so nothing could be done by them either. The boxes and door remained there until the next morning.
Weeks later, our air conditioning unit clearly wasn't working. They insisted that it wasn't broken, even though we were all sweating in shorts and tank tops when the thermostat read "65". When we finally convinced them to fix the unit, we were told day after day that it would be fixed "today". This went on for weeks until it was finally fixed. But, hey, on the bright side, since the air conditioning unit wasn't creating condensation, the mold died!
Not to mention, the employees are downright disrespectful and rude, even going as far as to post nasty things about their customers on Facebook. They often lie about when things will be done and insist that things do not need to be fixed. Other smaller issues include awful cable and internet, an unfinished clubhouse as of February (part of our rent was said to be dedicated to amenities such as a 24 hour gym, free printing, and hang-out spaces, etc., and poorly done renovations that are incomplete or break within a week. Other people have experienced mysterious overages for months that they weren't even living in the building.
A Facebook page with more stories from other residents can be found here:
https://www.facebook.com/groups/845571598788661/ read more