The worst place for the students in Harrisonburg. They nickel and dime you for their worn-out…read moreappointments and it's a major ripoff for their utility bills. After the lease was ended a couple of months later we got a bill for more utilities!!! Thinking of your children and your own sanity, find a better place.

Lived there for 3 years going to school and accidentally renewed an extra year so I surrendered…read morepossession and instead of following the duty to mitigate and find a new tenant they are illegally threatening to accelerate my rent and pursue legal action on me instead of just finding a new tenant. Must be hard finding tenants these days.

After 3 years of living here, I definitely think it's one of the best student housing option off…read morecampus in Harrisonburg. They have great amenities, helpful office staff, and quick maintenance.

Easy portal for maintenance and paying rent and utilities. The people are nice and the place is…read morecalm and they have a ton of events and a pool I like the gym personally

Management is absolutely terrible here! Like I cannot emphasize enough how much they suck. They…read morecharge outrageous fees for minor damages when you move out (it does not matter how clean or well you leave your space). You will get bombarded with stupid little ticky tacky emails from management all of the time. DO NOT LIVE HERE!!!

When we moved our student into Arcadia Harrisonburg apartments we completed and submitted a move in…read morecondition inspection. In the bedroom we documented stains, piling at the entrance and tear at the bathroom entrance. We included a photo of stains. At move out we were charged $232.26 to replace carpet due to stains. We disputed the charges in writing and discussed via phone with staff. Despite documentation of stains and damage at move in, I was told the charges would not be removed. I would highly discourage any student lease an apartment at Arcadia Harrisonburg. We documented stained and damaged carpet at move in and were still charged for replacement. In addition, our student's vehicle was vandalized at the apartment complex the weekend of move in. The staff only said to contact the police. When asked if they had security cameras the staff member on duty said they did not have security cameras located in parking lots other than the office building. Very concerning to know that an apartment complex with students did not have security cameras at the time our student's vehicle was vandalized. Imagine a more serious crime happening without security cameras.

Our daughter is living here for a 3rd school year at JMU! She/we have loved all of the…read moreaccommodations and the amount of living space for a college student apartment is fantastic! Great location too, just far enough off of campus but super easy access right down the hill to everything a college student would need access to!

do not believe a single 5 start review you see. those reviews were done because of a giveaway they…read moreran. please do not sign a lease here, RUN. redpoint is the most unprofessional complex i have ever dealt with. first off, the water shuts off at least once a month, and good luck if you want to take a hot shower because the water doesn't get hot. the ceilings fell through because of a leak in the bathtub in the apartment next to me, and they just painted over it so mold could just grow instead of fixing the issue. they will nickel and dime you for everything when you move out. they charged me $600 to replace the carpet in the house just because I had a pet, and there was absolutely nothing wrong with the carpet. the carpets were shampooed before leaving and the place was spotless. they will inspect your apartment throughout the year and charge you for EVERYTHING and ANYTHING. the back door blinds was bent on one slat, and boom $75 charge (they were broken when i moved in and i took pictures). The carpet between my bathroom and bedroom was lifted and ripped when i moved in and I was charged $250 to replace it when i put in a maintenance request. they will also add those charges a week before rent is due and expect you to be able to pay it when given no notice. the place also was not cleaned and was disgusting when I moved in. please save yourself the stress and money

We found this place in 2013 when our, then JMU college student began her junior year. It was…read moreclean, safe, an excellent price with an outstanding property manager and customer service. Could always depend on everything. Mary Messerley made those two years and then 2017 equally outstanding. But then, Mary moved on and her replacements were no replacements at all. The property went into disarray with dirty carpets, noisy tenants and pet droppings all over the place (watch your step!). There were pest problems (flies) caused by the wreaking trash bin and a refusal to remediate the problem. Customer service? Not a note of it. Got hit with a fake "insurance liability" rent upper too. Our home liability extends to lease's for which we are listed as tenants or guarantor. Urban Exchange charged us an additional fee each month since the property owner names could not be added to our homeowner's policy, even after receiving a letter of assurance from USAA confirming our home policy liability fully extended to the unit we rented for our students. At the end of the lease, we were charged $125 for "repairs" totally unwarranted (posting a few pics of property conditions when we moved in and the hospital-clean manner we left the place. The $125 was reportedly for "grout damage" and "a bent blind". See how filthy the place was delivered to us (never cleaned) and how we returned a place cleaner and in better condition (bathrooms, walls, floors, appliances) than conveyed. Unless you want low-quality property, property services, total lack of customer service and general incompetence, you will not want to rent here. For the record the 2013-2015 rental period with our first student was outstanding. The last 2018-2020 was beyond horrible. I hope this review informs expectations and decisions before entering into a lease agreement.

matchbox reality and the people who work at the front desk are scammers. the exit fee for this…read moreplace is exorbitantly high. I scrubbed and cleaned every corner of this plac e and still got charged for cleaning fee. Damages that we're already there we got charged for. The unit manager came around to help " inspect" our apartment and told us not to worry about painting it. We got charged for piniting as well when we could have done it ourselves. Borderline stay away from this place.

Should be ZERO star! Nightmare staying here,…read moreRUN RUN RUN AWAY for this place. They charge you late fee left and right even before the due date!! Snow and trash removal is slow, chasing $ is super fast. Watch your wallet, they are peeking at it every moment. Worst persons to deal with, rude, unprofessional and lazy!!

MICE MICE MICE!!! Don't live here unless you want to see mice every week! We've seen 4 in the last…read more2 months despite multiple visits from maintenance. We are 4 very clean girls and have no idea why we get these nasty mice. Don't live here!! So gross!!

Will take as much money from you as possible, especially when moving out, the staff is not friendly…read morethey're always annoyed when answering phones or getting questions. There are way better options around here I will never recommend this place to anyone!

My daughters moved into North38 in August of 2021. I was so excited to decorate their rooms with…read morethem. As we walked into the apartment our shoes stuck to the floor. The entire apartment was nasty. We had to go to Walmart and buy lots of cleaning supplies so we could move our girls in. Instead of helping them decorate I was on my hands and knees cleaning this nasty apartment! So that wasn't the worst part....2 days later I get a called from my daughter all upset. The person that lived in her room the year prior still had access to her room and had her items and was moving into MY DAUGHTER'S room!!! Why in the world was the key not deactivated?? So here I am an hour away I have moved my two girls into this apartment that was nasty and now there are strangers that have keys their apartment and bedroom. I was LIVID!!! Fast forward 3 years it is time to move out. We get a bill for $47 to clean the carpet. Carpet cleaning and painting is something that should be done at every moved out. I can understand if the carpet was ripped or had holes in it and we needed to pay for it. It was not it was just from them walking in and out of their rooms for 3 years. When they moved in the carpets were not cleaned and neither was the apartment. The common area was nasty, food under the refrigerator and stove, fruit flies in the refrigerator and freezer. I will post pictures. I will not recommend North38 to anyone heading to JMU and looking for housing. I have posted pictures but they are not showing up. Not sur why?

Overall Experience: Genuinely LOVED the townhouse/community,…read morebut was not expecting the horrible management. Matchbox Realty & Management Services neglects tenant needs, leaving us to handle repairs ourselves, and nearly all students I know lose some if not all of their security deposit. While there are great features--spacious rooms, privacy, and dual laundry--beware of the immense drawbacks of dealing with this landlord before signing. If you live here, plan for at least two years to make the deposit loss worth it, and expect the following: 1. Poor Move-In Condition: We moved into a unit left in unacceptable condition by previous tenants. Despite documented proof/move-in inspection, management "lost" our records, took our entire deposit, and even requested more money. 2. Unreliable Maintenance: Repeated requests were dismissed as "it's normal," even for serious issues. Their approach shows a lack of respect/care, leaving tenants to handle repairs themselves. If maintenance does show up, they charge $40/hour, making it unaffordable for college students unsure of the total cost for simply asking for help. 3. Move-Out Charges for Existing Damages: Left the unit in fantastic shape, but were still charged for the pre-existing conditions we documented at move-in. This pattern of exploitation seems like a common experience for student tenants at Charleston Townes. 4. Lack of Accountability: Matchbox Realty's frequent management changes create disorganization, and tenants pay the price in withheld deposits, unexpected charges, and inadequate maintenance. _____________________________________________________ ***Some of the Issues We Faced*** 1. Moved in with a shredded couch and damaged furniture; requests for replacements were ignored for two years. However, they upgraded furniture only for the houses in the front of the complex, ignoring those in actual need of replacements. 2. Our washing machine was alarmingly loud, and after persistent complaints for two years, it was finally acknowledged, only to be replaced a month before we moved out. 3. A constant squeaking noise in the house was dismissed as "normal", but a maintenance worker later confirmed it was an issue and fixed it. 4. After a tenant was evicted in 2022-23, we requested a lock change for security reasons as they could not verify that their key was returned. Management refused to help unless we paid over $100 for it, prioritizing cost over tenant safety. ***How We Improved the House Ourselves*** Shampooed carpets, manually fixed unstable furniture, dismantled/cleaned clogged sinks filled with years of black sticky debris, and fixed insane garbage disposal odors--all at our own expense. And yes, they left us with that raggedy couch for 2 years:)

This office staff here is amazing! Kate especially she is very easy to reach and she truly cares…read morefor all her residents.

The apartments themselves are nice, walk-in closets with private bathrooms are hard to beat…read more However they fall short in many aspects their customer service and policies make it extremely difficult to write a good review. signing is easy but asking them to hold their end of the deal is much harder it took them over a year to fix my garbage disposal/dishwasher. We still have not gotten our cable to work and eventually gave up even though it's supposed to be included in our rent. Currently the tipping point is that my clothes washer has been broken for over a month, they have received the part information only learned by emailing them directly, however this has taken way to long and it has taken two maintenance people to even acknowledge that there is an issue. The construction is also extremely delicate. The only reason that this review has two stars is because the layout is nicely set up. If I were looking for apartments again I would look somewhere else, I plan on leaving as soon as I can.

If i could give a lower review I would. The AC broke twice within the one year I lived here and the…read moremanagement couldn't care less about the residents. I had to call 3 separate times for them to finally call the outside vendor to fix the AC and even after that they only did it after my parents called not when I did. Parking is ridiculous, management is ridiculous. If you call and complain more than once they will screen your number and not answer. Don't live here