I visited this office back in July 2023. Once I made the appointment, I asked the receptionist if my insurance was all good with the facility. The receptionist said yes, and she set up the appointment. During my visit in July 2023, Dr. Parisa Ezzati seemed very nice and helpful. The visit included a checkup, cleaning, and a possible filling for my front tooth.
The X-ray and examination were completed, and Dr. Ezzati offered to do only regular cleaning. However, my previous dentist had recommended a deep cleaning. She also performed the filling for my front tooth, which took less than 2 minutes. Additionally, she suggested that I get a nightguard, and her staff took impressions on the same day.
A week after my nightguard was ready, I tried it in the office. It was super tight and applied excessive pressure on my teeth. Dr. Ezzati adjusted it a little bit, but she insisted it was supposed to be this tight. The first night, my teeth hurt so much that I woke up in the middle of the night to remove it. After a break of a couple of nights, I started wearing it again, but I continued to experience pain and pressure. After a few days, while taking out the nightguard, my tooth started wiggling, and I went to the office. Dr. Ezzati cemented it and suggested ordering another softer nightguard.
Not too long after, the front tooth filling fell off while eating. When I went back, Dr. Ezzati mentioned, "It happens, I didn't even charge you for this filling."
For the duration of two months, I visited her 6-7 times to address the same issues. I was hesitant to return for future concerns due to the care and materials used, and the problems that arose after each visit.
After Dr. Ezzati cemented the loosened crown, I experienced mild pain for a couple of weeks; however, the pain became chronic, preventing me from chewing on the right side of my mouth. Despite the ongoing pain, I was uncomfortable with the repeated visits for the same issues. Consequently, I sought help from another office/specialist.
A couple of weeks ago, after 4-5 months, I received a statement from Dr. Ezzati's office. The statement lacked itemization, so I called and requested an itemized invoice.
The receptionist initially failed to inform me that they were not in network with my insurance. Then, they billed me for the filling, despite Dr. Ezzati stating that she hadn't charged me for it. Moreover, they charged me for the hard nightguard, which was problematic, instead of the second one. The receptionist claimed both nightguards had the same price. (out of my curiosity I called random dental offices, and all of them mentioned the softer nightguard is cheaper).
The approach to billing and patient care in this office is UNETHICAL. The absence of upfront information about network status, inconsistencies in charging for services, and the delayed, non-itemized billing raise serious concerns about the ethical standards upheld by this dental practice, plus the need for repeated visits to address the same issues.
I am the type of person who always supports businesses in my neighborhood. I prefer straightforwardness; if you're only interested in my money and don't care about anything else, you could have communicated that from the start. read more
