I ordered a cake for my sister's birthday using the app. It was pretty easy to use. Everyone liked the cake I picked out (chocolate mousse cake with salted caramel) and it was delicious. I ordered it Wednesday night and we picked it up Thursday afternoon. The service was good. In the instructions of the order, I specified that they should write happy birthday and my sister's name. I guess it didn't fit on the cake because they included a square dish and white the message on that. I didn't know until we picked up the cake. Next time, I'm going to call and see what are the options so they can put the message on the cake instead. read more

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ery Unprofessional and Disappointing! This store seriously needs to update its business hours! Both Google and the store's front door clearly state that they open at 6:00 AM. I went out of my way to stop by at 6:34 AM, only to find the store still closed. I waited until 6:50 AM, and it was STILL CLOSED! What makes it even worse is that the employees inside could clearly see customers waiting at the door but didn't even bother to acknowledge us or provide an explanation. This is extremely unprofessional and disrespectful to customers who go out of their way expecting the store to be open during its advertised hours. If you advertise that you open at 6:00 AM, then OPEN AT 6:00 AM! Stop wasting your customers' time! read more

Paris Baguette - Bakeries Near Me - Rockaway, New Jersey

After church we wanted some fall treats and we were so happy at Paris Baguette. I went with the vanilla sweet cream cold brew, hubby got a traditional hot lavazza coffee and my daughter loved the iced cookie butter macchiato. Hubby got an egg salad sandwich which has sliced cucumbers and yummy white bread. Then he picked up a pumpkin scone (so good!) My daughter and I split a pastry frank, sweet rice donut and dirt and worm king cream donut (chocolate cream!) All fresh and delicious and the service was terrific. My daughter noticed there are outlets at some of the seats, so she will probably stop in and work on homework while grabbing some treats. read more

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So bought a Chewy rice puff with sweet cream cheese, and not only was it difficult to bite, but it had no filling. Enough said. read more

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This Paris Baguette is by far the dirtiest one I've seen. The sticky floor, lots of crumbs in the display window, and the greasy trays. The food is fine, but with the store maintenance condition, I can't help to wonder how is the hygiene level at the back. Wish they improve soon. Store Cleanness: 1 star Food: 4 stars Staffs: 3 Ambiance: 3 read more

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Paris Baguette products are amazing, it is a shame that the customer experience in this location is 0 stars. I had just gotten out of the hospital and stopped for coffee and a treat and had a horrible experience. I spilled the coffee and was treated like a terrible person. The 2 employees there would not even speak to me no matter how many times I apologized. They gave me dirty looks of discust and made me feel horrible even after explaining I wasn't myself after the hospital stay. I tried to help them clean it up not once did they say" it is ok" " are you hurt" nothing. I went to get another coffee and she gave me a dirty look and held out her hand for the money. No offer of a free coffee. It was a black coffee. It would have went a long way with customer service and cost them pennies. Ok, you don't want to do a nice thing for a customer, you can at least not make them feel so horrible. I even reached out to the company because I was so upset with both of their nasty attitudes, no response and that was over a month ago. Not even an apology for their employees inappropriate behavior. Shame on you Paris Baguette, do better. read more

First day I went I should have gotten a $2.00 item instead of $8.99, that went completely ignored. I signed up for their App and should have gotten a free pastry, well even though on the App it showed a coupon available and a code. Cashier tells me my App says I have no points, how do you have points when the code is for your first purchase??? Spoke to the manager and she was not nice and she tells me that it's a holiday and that you can't use it on a holiday even though the coupon had a code and said "Available". Personally I think she is full of crap. No where on the receipt or the sign by the door regarding signing up for the app and getting a free pastry says that you can't use it on a holiday.I got scammed twice. Manager could have made me happy with just a slight discount but no she chose to piss me off. From now on I'll go elsewhere. read more

Paris Baguette - Bakeries Near Me - Rockaway, New Jersey

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The delightful croissants displayed are so attractive ! I find them so unique and taste good. The only problem they never have enough people working the counter . Only 2 people doing counter and making lattes delays the transaction, This has happened 3 x, so I give up . Haven't been back , read more

Truly awful food. Surly staff. Suburban strip mall ambiance. Waste of money. Ffgffhhbgddfff hggfffffff hhvbvbbb

Service is friendly, and the food and drinks are good, but occasionally they're pretty chaotic. Newly opened, maybe there's not a stable routine yet. Typically clean, but food restock varies. When it's fresh, it's good, and the food tends to be fresher when it's busier. They've got free WiFi available, and seats to maybe work or study for a bit, but it can get noisy. I love their supreme croissants! They're croissant doughnuts with rich stuffed fillings and a decadent topping. read more

Came here to get a quick breakfast following an early morning with my wife. The people there were both really nice and frequently asked if we needed help. Their offerings are exceptional, albeit the price I feel might be a little high. The place has amble seating and the ambiance/display cases great. read more

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This is not what I expected for the price. I would have appreciated a note advising how much the freezer or microwave would be involved in the creation of this supreme sandwich. read more

Paris Baguette - Sourdough Supreme Breakfast Sandwich - Bakeries Near Me - Rockaway, New Jersey

Hello, please, thank you; nonexistent when it comes to the girls behind the counter. Companies need to stop hiring robots for their customer service roles. When I asked for a knife I got a shake of the head, when I asked for my food to be cut I got treated like a problem, and our drinks were slid to us by a girl that also could not give eye contact or say what the order was (how do I know if it is mine??). Why work at a place that deals with people if you do not have the ability and skills to interact with others. Food was good, I will give them that. Everything else was terrible and will not be coming back. Waste of 26 bucks. read more

We ventured out for a coffee run today since the heatwave seems to have subsided. @ParisBaguette_USA was on @GoodMorningAmerica this morning and their pastries looked amazing so that became our destination. Again we got the same drink (mocha latte) hers was hot and mine was iced . We also got a crookie and an apple pie. The pastries and coffees were great. It's a little strange. You peruse the goods, grab your own personal tongs and retrieve your own pastry. When you order your drinks and pay, you turn in your tongs.It definitely has the franchise feel like no matter which #ParisBaguette you go to, it will be just as good. read more

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So excited that this is open in my neighborhood. Our first visit I spent 33.00 because I had to try so many pastries. I can't wait to go back and have lunch and try the coffees. Looking forward to many more visits. read more

Skip this place unless you like over priced crap and extremely terrible customer service. They just have such bad attitudes and manners.

Staff was ok. Some options empty.... but um the donut was supposed to be filled with custard. Disappointed. read more

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Great location, great food, great set up. The only thing is the customer service. The staff had an attitude. Not a good look for the business!! Maybe adding a self checkout with staff watching wouldn't be so bad!‼ read more

First and formost they desperately need to improve their customer service. Paris Baguette sells all freshly pre-made goods which is nicely displayed. All items are show cased for your pleasure. Large selection from desserts, sandwiches and salads. I choose the Quiche Lorraine and was disappointed as it contained spicy brown mustard which took away from the quiche but I'm not a spicy brown mustard chick. The food was fresh but nothing special the service was subpar and there was no ambiance. Music playing in the background but no one greets you, even when you check out it's heads down, no thank you or have a nice day, nothing! Tried it, won't be back!!! Very disappointed! No customer service, none!! Not impressed at all!! read more

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The food items here are amazing but the service is poor. Every time I go the wait time is very long regardless of having a short line or a long line of people or even if I order on the app. They seem understaffed to manage the counter for people. As drinks are made to order and they box items up for customers as well this is left to one poor soul working the counter. There are lots of bakers and pastry chefs behind the huge glass window looking away because they can't help you and know you really want them to. As I wrote this review there are four people in line just waiting as the one worker makes a coffee with his back turned to the customers. He is not happy to be here and rightfully so. He isn't supported. The model to support customers in a timely manner just is t right. Now the tables and seating area is nice but I also always seem to sit at a table that hasn't been wiped down and has crumbs left on it. It makes sense as there are not enough people to clean the dining area. This place could be so much better. I have been here 8-10 times since it's opened. Service hasn't changed. I hope this review encourages the owners to re-examine their process so it improves. read more

Paris Baguette - Line is up to 7 people while one coffee is made. - Bakeries Near Me - Rockaway, New Jersey

This place was wonderful when it first opened. Saturday purchases 2 coffee cronuts. Absolutely NO FILLING. It seems it may have been forgotten about it as there was a split in the cronut that was empty. Not sure if this is done outside, or if it actually is in house baking, either way - it's very disappointing for almost a six dollar donut!!! read more

This is possibly the worst Paris baguette I've ever been to. The place was dirty. Usually the glass should be clean... it wasn't. The man was refilling the pastries like two or three at a time. I waited for the cronut to get refilled and when it did because he was doing it with his hands(he was wearing gloves) the frosting part was melted. So bad never going back. I was actually excited for it to come to our area read more

Not much inside of the croissants everything was extremely expensive Chocolate croissant was over five dollars and the strawberry croissant was over six dollars not worth it I saw a regular skinny donut there for six dollars crazy read more

Paris Baguette - Barely any chocolate inside the croissant - Bakeries Near Me - Rockaway, New Jersey

Beautiful place. Don't let the strip mall location fool you. Top notch food and great relaxed atmosphere. Prices are reasonable. You can serve yourself so no waiting. read more

Paris Baguette - Bakeries Near Me - Rockaway, New Jersey

If you would like courteous and efficient service, Do Not come to Rockaway Paris Baguette. Unfortunately they have lost my business on the 1st visit. The young man at checkout was busy talking and laughing with one another young man that was draped over and blocking the display case. In the meantime, another older employee (maybe a manager), continued to count the tip jars at the other open registers, and ignore customers. I patiently waited as the couple in front of me stepped away from the checkout (why would the business not help the next customer while people are still deciding on items is beyond me), and came back to slowly checkout because the young men and a young woman behind the counter continued to talk around the customers. As the couple moved aside, the young man who was blocking the display case now moves over to have a conversation with the young man still at checkout. I then asked if there was only one checkout and the man counting the tip jars nudged him to move it along. As the display blocker starts to step aside, a woman barrels thru and starts to ask the young man at checkout a question, I then interjected stating I've been waiting and simply want to check out (I shouldn't have to beg to pay, seriously!). Checkout was now answering a question for the young lady behind the counter, who also looked very lost. Checkout then turned around and started to help the rude woman who cut in front of me! Now I considered that this job could be their very first job and or maybe they just opened their doors today, but I gave them plenty of my time and patience without receiving simple acknowledgment or respect for their customer. I am always the devils advocate but this was ridiculous! I had to put down the box of pastries I collected, and the tongs I used and walk out of the store. Sad for them because I spend a lot of money on pastries and they could have had a returning customer. I will continue to get my pastry fix at a place that greets their customers, doesn't have private conversations & giggling while actively serving customers, and respects their customers time. The quality establishment I speak of is in Denville, called Chocolatine, believe me, go there, your taste buds will Love it, you will still have to wait but at least you get acknowledged. read more

Delicious pastries, beautiful setting, nice mural paying homage to RT history. A bit pricey but worth it for the quality. Staff was very polite. read more

The store opens at 6am. Shelves are NEVER stocked with product outside of the prior day's leftovers until probably 8-9am. You are a bakery, come one! Ordered a cake for Christmas from here ... expensive ... looked pretty but had maybe $1.00 worth of filling in the entire cake. Paid $46 for chocolate cake with a touch of filling, couldn't even taste it. AVOID AVOID AVOID!!! read more

I'm not one to give 1 star reviews but, I had a very disappointing experience at this Rockaway location yesterday and I cannot recommend it. I love Paris Baguette and was happy to hear they opened one in my area. After going to multiple locations in the past, especially the one in Ridgewood, which was a wonderful experience, this location made me feel like I had completely wasted my time and money. When we first walked in, there are display cases on the left and in the front by the cashier. It's a small Paris Baguette so it doesn't offer as many pastries as the other locations in NJ. However, some of the pastries did not look fresh. The berries on the top of some of the pastries especially looked like they've been sitting out for a while so the options were limited but we picked 2 croissants, a box of the cream cheese almond small croissant bites, a big pink frosted pastry, a small one with 3 raspberries on top, a Palmier, an apple turnover, a mochi donut and a twisted donut which added up to a little under $50. I expected the pastries to be super fresh and packaged correctly for $50. When we got to the checkout line, no one greeted us. The man who looked like he could've been a manager began ringing things up and then started shoving the pastries into small bags with them layered on top of the other. When he got to the big pink one with frosting I said, a box would be better. He said "oh you think a box is better?" I nodded and he took out a small rectangle shaped box, put in the frosted pastry on its side, then put the palmier on top of it and the small one with the raspberries on the side. I was baffled. I've never seen someone layer pastries on top of each other in a box. He handed me a box that was almost not able to close. We left the store and when I opened the box in the car, the sticky Palmier was crushed from the top of the box and sticking to the large frosted pastry underneath. After tasting them we realized some of them had to at least been a day or so old. Definitely not the standard Paris Baguette experience. Also the floor was soooo incredibly sticky, by the time I left I felt like I was peeling off my flip flops. Won't be returning to this location again. read more

Some of the worst service I've ever received. My roommate ordered her drink ahead of time. Over 25 minutes later, and it still wasn't even started. Waited more than 10 minutes longer. Then went in on a Sunday at 7:30 and the cases were empty. No food. Why be open till 9 if nothing is available. 3 times I've been here since it's opened and it's been a disaster each time. Management should be fired. read more

Went from a 2-star to a 1-star review. I came by on a Sunday evening about an hour and 15 minutes before closing because I was interested in trying some of the new seasonal pastries. They had hardly anything in the cases. This would be understandable if it was close to closing time, but I had maybe five options for pastries, none of which I wanted. I left without anything. read more

I ordered a cake for my kid's birthday. When i was there for pickup, it turned out that they did not make my order. They took a cake from the cake cabinet. Luckily they made the same type of cake for the day. This is a very disappointing experience. Zero star. read more

terrible service,i always frequent this establishment and i always get a box for my treats and today the manager refused to give me a box and then proceeded to charge me 80 cents for a box this is very bad and i will never be coming back to spend money here ever again read more

Went there on Sunday with my mom for Mother's Day. They opened at 6 and we arrived around 7. lights were off 1 customer was sitting in the dark drinking is coffee while 15 employees were working in back & they had nothing ready. If you open at 6 am you should have all your baked goods out! We ended up ordering a hot coffee and a cold brew coffee and almond croissant. ( $14 bucks wasted, coffee was disgusting) we step aside thinking the employee who rung us up was gunna make our coffees but instead help the person behind us who was only picking up an order, instead of grabbing our coffees, she disappeared for 5 mins looking for the order (which was not ready). While we were still waiting for our coffees we were told an employee who wasn't working but picking up an order that the owner or manager hadn't even shown up yet. oh and the person who was picking up that order got the cake before we got to he two coffees. Will never be returning here. The owner should reevaluate how they run their business and train employees I think Walmart operates better than this place. read more

For a new location they could do much better. Prices are super-premium (high). Selection on Sunday looked very picked over. No gift cards and employees need additional training. Hope they work out the kinks, based on my experience I doubt I'll be back anytime soon. read more

Love this place pastries and sandwiches are delicious. Staff is super friendly and helpful. Just ordered a birthday cake for the first time! Coffee is wonderful 12 oz small cappuccino only $4! Owner Angela is lovely. My favorites so far are the ham and cheese croissant (warm it up!) plain Mochi donut, almond croissants, breakfast sandwiches! Bread and mini croissants also lovely! read more

Foods good.. service is not.. too slow not enough people.. ambiance is very nice..ordered online yesterday for morning pick up today.. got there at 10 pick up was for 9:30 order wasn't even ready or prepared.. the young lady got rude with me when I asked her why I got a confirmation order wasn't even ready ready from the app and she said app has nothing to do with them.. then she said they only have two people there today.. guess the question to the owners would be why would u only have two people working esp when u just opened.? Think I'll be using Morristown moving forward. read more

I really enjoy the ambiance and atmosphere there. The food is really good. It's very neat and clean. The service is always nice and friendly. I would recommend this place for anyone looking for a sweet treat. read more

The food was alright it's typical cafe food but the service wasn't good at all we had a offer on the app for a free pastry with a purchase so we made a second purchase because we couldn't redeem it with our first they refused to give us the free pastry and said the offer scan didn't work and spent 30$ which is a whole meal at Panera bread and treated us as if we were dumb and didn't know how to use the app the atmosphere of the place was nice and cozy but my main problem here was the service one of the employees was really nice but the others not so much. read more