1. Pard's Western Shop

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Urbana, IL

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Pard's Western Shop

4.5 (2 reviews)
Closed • 10:00 am - 4:00 pm

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16 years ago

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Shoe Carnival

Shoe Carnival

2.3(7 reviews)
3.4 mi
•$$

I purchased my grandson Sonic tennis shoes online. In less than a month, the bottom sole had…read moreseparated from the shoe. I sent in pics as required by Shoe Carnival. They would not give me a refund or exchange. I will not be shopping here ever again. Other stores would have offered me a refund or exchange. They to not stand behind what they sell.

My mother and I went into the Shoe Carnival at Champaign, IL a total of few times this week looking…read moreto make shoe purchases. On our first visit an employee who must of been newer in her position and a manager was one aisle over from us and the manager was obviously trying to show her authority as she was talking loud enough you could hear her from across the entire store. They both sounded as if they were high school girls looking to draw attention to themselves and customers could not even hear each other talk over them. Later on my mother and I returned to the store as my mother wanted to return a pair of the shoes she originally purchased, upon returning there were quite a few customer's in line waiting to check out with only one register opened. This same manager just kept grabbing the shoe boxes of the next customer and stacking them next in line for the one cashier to process once she was done checking out her current customer. I don't know why this manager did not open another register??? Then when my mother went to make her return this same manager returned my mother's monies that was originally paid for in cash towards my mother's mastercard. I have NEVER heard of a store EVER returning payment for an item to anything other than the original form of payment. When I called the manager out on this, she advised that the return had already been made and she could not undo the return. Neither my mother nor myself will ever shoe here again or recommend it to anyone. This manager needs to be put in her place!!!!

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Pard's Western Shop - outdoorgear - Updated October 2026

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