I don't know if any of my friends out there ever use a company called Paratransit, but I use it for my brother Grant to go to the HTR program at Easter Seals on Thursday evenings. Tonite, he was dropped off by the driver, who did not escort him to the door, as they are supposed to do, because they primarily give their services to the handicapped. We have lived at the same address for 3 years now, they have our address on file. Had the driver escorted him to the door, they would have been met by a man who didn't know him. Yes, and thankfully he called the police. He got home after 10pm! His pick up time to return home was 8:30. He was dropped off at the wrong address at 9pm. Grant is head-injured and even after living in the same apartment for 3 years he still doesn't know his address, which is one reason that it is imperative he be escorted to his door! Our mother, before me, was his caretaker and I remember SO many times Paratransit caused her so much stress over issues just like this! I intend to contact the BBB about my experiences, as this is not the first time this had happened. And if it's not this it's always so late it's not worth him going! I will also make a report to Yelp. I know this is a long read, and I truly appreciate all those who finish reading this, lol. Because I would like your help in spreading my message, altho it should be minimalized in length! I would appreciate any suggestions as to who else I can report them to. Thank you for your help and support in this issue. Grant really likes going, and I don't feel I can trust Paratransit ever again. So angry! I wouldn't give them 1 star! read more