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    Paramount Senior Living

    5.0 (3 reviews)
    Open Open 24 hours

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    Trillium Place  - Friendly staff make residents feel right at home.

    Trillium Place

    1.5(2 reviews)
    12.6 mi

    The Mennonite Home has been rebranded as Trillium Place by Tandem Living. It was historically part…read moreof Woodcrest Villa and Mennonite Home Communities on Harrisburg Pike in Lancaster. Woodcrest Villa is independent living, the "Mennonite Home" is assisted living and nursing care. Reasonably nice facility with some nice staff. The culture is quintessential Lancaster County Mennonite...cloistered with a limited viewpoint and an ineffective understanding of what it means to run a large facility and provide service. There is historically, and unfortunately, a high turnover of employees in the two facilities (independent living and long term care) on both sides of Harrisburg Pike. This issue predated the CoVid years. My family member once nicknamed them the "Mennonite Mafia" and he nailed it. While they encourage family advocacy, they are not equipped to handle it.... and there is a degree of retribution. There's lots of competition in Lancaster County, so be sure to check all your options for senior life care.

    Our family was very unhappy with the lack of consistent care at this facility. There is a high…read moreturnover in staff, with a focus on meeting financial goals rather than compassionate care. During Covid, the residents were kept isolated with little stimulation, causing even greater mental health and health concerns. We do not recommend this facility and deeply regret that our loved one was exposed to the results of the uncaring attitude of the administration of this facility.

    Photos
    Trillium Place  - One of our semi-private rooms on Wissler Run, our rehabilitation household.

    One of our semi-private rooms on Wissler Run, our rehabilitation household.

    Trillium Place  - Our Community Life Coordinators lead all types of fun activities.

    Our Community Life Coordinators lead all types of fun activities.

    Trillium Place  - Many households have gathering areas where residents can sit and catch up with family, friends or their neighbors.

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    Many households have gathering areas where residents can sit and catch up with family, friends or their neighbors.

    Harmony at Hershey - Harmony at Hershey Bedroom

    Harmony at Hershey

    1.0(2 reviews)
    15.6 mi

    I can't think of a worse place for mom or dad! Staff is rude and uncaring. The place although…read morebeautiful, is dirty. It's after 3pm and the dining room floor is still sticky from lunch. The tables obviously not cleaned either as they are covered in food residue. I've heard other residents state this facility didn't have hot water for several months. Staff in not engaged at all, rather talking/playing on their personal cell phones. The first time I visited this place I rounded the corner to witness 5 "nurses" hanging out and over heard one say "I'm surprised I got this job after I got out of jail". All I can say is I wouldn't let my parents live here after the complaints I hear from residents and terrible staff.

    Harmony at Hershey is an independent living facility with sections of assisted care and memory…read morecare. A family member was a resident of assisted care there for approximately one year before she passed away so I believe we have the knowledge and background to give an accurate rating. We became friends with some of the residents there and keep in touch with them. Please understand upfront that this is not a vindictive review. This review is being done to tell the truth with hopes that things might change because I truly believe this facility has great potential and I would very much like them to reach that potential for the welfare of the residents. The good: The location is fantastic and a great selling point. The building is new and has a very nice look inside and out which is another selling point. There were several phenomenal staff members there and as of this writing, only one is left. The bad: Included in the monthly fee is cleaning where someone is to come, once a week, to your living space to clean. Well, that happened less than a half a dozen times in a year because of staffing issues. This facility goes through staff like crazy. There are always new faces coming in and for the most part, the staff that leave are always the good ones. They are so shorthanded that sometimes they have non-trained staff members actually doing the cooking of the food. Often, the janitor.....yes...you read it correctly...the janitor cooks for the residents. I personally have witnessed this. The ugly: We used to eat there often with my family member but stopped eating there because of rumors of food borne illnesses. Unfortunately, my family member kept got several urinary tract infections while she was there of which one of them hospitalized her. She lived in the assisted care level. They were supposed to come in every 3-4 hours to check on her and change her if needed. She continued to get the urinary tract infections and we could not figure out why. We ended up putting in a Wi-Fi camera and found out the possible reason. Instead of coming in every few hours like they were supposed to, staff would sometimes not check on her for 12 to 14 hours, especially overnight. We complained and they blamed it on staffing issues and being shorthanded. One time at 5 AM, I checked the camera and found my family member on the floor and not moving. We rushed over there. She was OK when we found her but needed help getting back into bed. A review of the camera footage showed that nobody had been in there for over nine hours previous. The residents have call buttons on them to press for assistance. It is quite normal for 2+ hour response times. We have personally witnessed this dozens of times. Communication is horrible at best. When there is something that you, as a family member, should know about, basically you will find out well after the fact and sometimes too late. We met many times with the Nursing director and the administrator. They listened to our concerns and changes were promised but there was never any follow-through on anything as we had to keep bringing up the issues time after time. Reliable information is that things have actually become worse there Summary: If you are thinking about having a loved with special medical needs live here, this is definitely not the place. If the potential resident is physically well and can live independently on their own, then this might be the place for you, however, I would stay away from the dining room.

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    Harmony at Hershey - Harmony at Hershey Residents

    Harmony at Hershey Residents

    Harmony at Hershey - Harmony at Hershey Event

    Harmony at Hershey Event

    Harmony at Hershey - Harmony at Hershey Dining

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    Harmony at Hershey Dining

    Paramount Senior Living - personalcare - Updated May 2026

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