Rest Haven is a retirement home for the elderly. It is conveniently located across the street from…read morethe York Hospital, so medical emergencies can be taken care of quickly. My grandmother has lived here for years and seems to like it, considering the circumstances. Most staff I've encountered here are pretty friendly. The rooms feel very small to me, especially the 4 person room my grandmother lives in, but other rooming options are available if you have the $$$. They do offer various activities and programs to get the residents out of their rooms at least.

This is the second time that I had put my mother into the care of Rest Haven. This is an older…read morefacility that has seen a lot of mileage but still is very functional. The staff is very kind and caring, which is a plus. Their food is fresh made and good proportions.

When my family and I were looking into assisted living communities for our sister, we were…read moreoverwhelmed by the choices and associated costs and amenities available. But when we toured Paramount Senior Living and met with Starla Press, Director of Admissions and Marketing, we were immediately impressed. Starla spent an enormous amount of time patiently answering our questions and asked many, many questions about our sister and her specific needs. Then she went to the hospital the very next day to meet with our sister and talk with her directly. It was so very clear that Starla was interested in making this work for us and our sister - more than any other community that we met with!! So what makes Paramount Assisted Living so special and superior over other similar communities? It's the people. From Starla - to Olivia Perry, LPN, Resident Care Manager - to Shiryl Stanley in accounting... everyone who works there puts the patient and their family first. When I call to ask a question or discuss my sister's care, they go above and beyond to help. They also know who I am and more importantly, who my sister is and how she is doing. This is a beautiful community and my sister raves about the food!!! She looks forward to all of her meals in the dining room and rates then 5-star. My sister went from a picky, non-eater to actually starting to gain a pound! Thank you, Paramount Senior Living, for taking such good care of my sister and caring about your patients and lovely community.

I have the privilege of working at this beautiful community everyday, our residents are truly "…read moreliving " every minute of each and every day. To be a part of Paramount is to watch the residents admit and excel in their daily living. A non medical look and feel, it is te most affordable community in the area and beyond and our residents are able to age in place. So as their needs increase we move forward with them, skilled nursing care isn't a move that your loved one will have to make. I am thrilled to be a part of a great work family and enjoy watching our community grow every day! This is a must see community if you're searching for your loved one

We moved to the Highlands 6 months ago. We did a lot of research and visits especially the Memory…read moreCare areas. We found the Highlands to be the best choice - and it has been a very successful move. The Memory Care area is beautiful and bright with an outside courtyard and provides appropriate activities and food service for the residents. The management and staff have been excellent in their care and concern as well as supportive for the resident and the family. Any questions or concerns are responded to quickly. I have moved into a Highlands independent living apartment and can walk to Memory Care for visits at anytime.

For a beautiful retirement place with many wonderful people working there, I hate to post a serious…read morenegative. End of life care is supposedly what they do. However I was shocked and angry about what happened to my friend, who lived there eleven years and donated big bucks to their charity fund. They would not let him stay in his own apartment and hire the help he needed. He was forced to move all his things out at a time when his wife had just passed away. Then he was forced to move again to a small room. He was in rehab and told he could not go back to the small room. They made him sit in the dining room when he wanted to go back to his room. This was ASPIRE care. No one would speak to me about his care until I paid for a Power of Attorney, which he allowed me to do. All in all it was a painful disheartening procedure for a grieving man who was also having his own medical issues. I am a paid-up future resident, but neither my husband or I would put ourselves in their care in the future. To quote my husband, "They treated him like a sack of potatoes." His father was treated much better at Fredericks.

The activity planning is excellent. A recent Fall Festival was a fun experience for residents and…read moreguests. The care facility provides effective personal care for residents in assisted living and in memory care. Staff is very attentive to resident needs. The building, dining areas, living areas and activity areas are attractive and recently built. Spa services, all types of physical therapy, and medical care is available on site by certified professionals Nice place overall, worth the cost.

This is my family's review regarding The Residence at Fitz Farm. We moved our mom into memory care…read moreon April 5th, 2024 and moved her out on July 27th, 2024. I am writing this review two months after the fact to give time to process all that occurred and give an honest review. About one month into Mom's stay, she showed me bruises that were obviously from a fall. She then stated it was because someone pushed her for going too slow. We totally dismissed our mom's account and figured she had fallen during the night. We thought to put a camera in her room since another resident also had one to see what we could do to help Mom. That same day, I inquired to Morgan, the Director of memory care, what had happened and when. She had bandaged Mom's cut, but found her with a Band-Aid already on and didn't know any other details. I followed up a week later, but Morgan had still had no information for me. Two weeks later, we found the entire front of my mom's lower leg was severely bruised. When I asked Morgan about this bruise, she was unaware of it. Mind you, my mother is in dementia care and gets help daily with dressing and bathing. No one saw this bruise? At this point I contacted Brandi, the Director of Fitz Farm, to express my concerns about mom's bruises with no explanations and no communication with us. Brandi was very concerned since all bruises must be reported to the state; she said she would follow up and get back in touch with me. A few days later Brandi called to say a worker had in fact been physically abusing our mom and that she was fired immediately. We were in shock. A few days later on a Sunday afternoon we placed the camera in Mom's room and planned to tell Brandi about it the next morning. We did not get a chance because Sunday night at 12:30 a.m., I found my mother was being abused by another worker. I got my mother safe and called Brandi Monday morning. She was horrified at the evidence the camera caught and again immediately fired the second worker. While I appreciate the speed with which they terminated the abusive workers, there was no follow up from Brandi or Morgan concerning my mother. Only when I asked for a meeting, did we get one on Thursday. They offered no tangible steps on how to help our mom. Moving a dementia patient is very hard on them so we did everything in our power to keep her at Fitz Farm. The physical abuse stopped, but the neglect started. Memory care was short staffed from two firings and one worker who quit that same week. One day I showed up at 5pm and mom was still in her pajamas with no hearing aids in; she is basically deaf without them. Another day I was there for five hours and no activities were done with the residents. My sister visited 1-2 times weekly also and only ever saw one activity over two months. The regular scene was residents in front of the TV with no stimulation. One of the nightshift workers actually brought her newborn baby on her shift. A new resident who was very functional moved in about a month after our mom. A worker made a comment that "we need to get him medicated so he's easier to manage." We do not blame the workers because they were understaffed and overworked. Morgan stated to me that she had been requesting more help especially someone for activities, but management told her no. We tried to make Fitz Farm work for our mother, but after two more months with no changes, we moved her to the Providence Place of Dover. We had to move our mother because she was still being abused through neglect at Fitz Farm. During the first week at Providence Place, we received more communication than the previous four months at Fitz Farm. I do not know about the other neighborhoods at Fitz Farm but I wholeheartedly advise you to not place your loved one in memory care there. The neglect is still going on and I am doing what I can to help the residents that are still there.

It's been a week-and-a-half and things are going much better at Country Meadows than they were in…read moreanother facility. Sue and Chastity were fantastic in helping with my parents' transition and in showing my wife and I how a professional facility can ease our burden and provide excellent care without us having to hover or hound them. CM is on top of Mom and Dad's care in Connections (Memory Care) and has already been successful in using various methods to accomplish a task (like getting a resident to bathe). The staff is friendly and highly competent. We're thrilled and expect that it's not just the honeymoon period--it's the way they operate.

We feel very blessed to have Mom at Country Meadows. All of the staff in every department is superb…read moreboth in competency and in personality. They take excellent care of her and always make her feel cared for. The food is excellent, nursing and personal care exceptional, transportation and recreation fantastic. Highly recommend.

Everyone here is amazing. They are totally dedicated and devoted to their patients and their needs…read moreas well as the patients' family. The whole building is impeccably clean, has loads of windows and is decorated with many beautiful images. They also have live birds in different areas and many plants. I definitely recommend Masonic to anyone!

visited back in 2015 for a work day conference. it looks like a 5 star hotel inside and out, so I…read morewas expecting a fancy lunch or some sort of buffet with options. the "lunch" that was served was cold ham sandwiches, bottle water, chips and a cookie. WHAT?! Residents and guests should receive the same meal options, and it is an insult to serve guests with no options. unacceptable! if I could rate this joint one star I would!

I was very surprised here. I had to deliver a repair to one of our patients. Walking in you meet a…read morevery nice receptionist. Through the lobby there is a very nice cafe where from the menu, looks to have a nice breakfast and lunch cooked to order. Third floor opens up to a great room with a full catering kitchen. Residents rooms are large and they have nurse on hand full time. Common area is where they have meals and was extremely clean. I would not hesitate to have any of my family live here. Solid choice for later in life

The agency has been caring for my loved one for about 6 weeks. The staff provides 24/7 care. The…read morestaff is very kind and friendly. The office provides a weekly schedule and adheres to it. They assist with housekeeping and meals along with personal care.

Do Not Recommend! Horrible Scheduling! Office people that Hang Up On You! Almost Never on time. My…read moregrandmother can not get my grandfather out of bed and showered in the morning. They have been inconsistently sending people when and when not scheduled. Then out of the blue Cancelled their service and left them Stranded.