Leaving zero stars!…read more Working for Senior Helpers is terrible. They advertise that you are hired thinking you'll work 40+ hours a week because they tell you that the company has over 150 clients and are constantly onboarding new ones everyday, but the caregivers are begging and fighting for hours. When addressed with management they claim it's because your availability isn't open enough so you change it and nothing happens. You then learn that working overnights is going to get you the most hours so you do that, until one night your at a clients thinking you're having a stroke and the on call service who is AI refuses to transfer you to an actual human and when an actual human calls you it's 7 hours later. You then provide a work excuse and still get told that you're banned from working overnights nights. We also have clients through the VA who have been left without caregivers because they don't have anyone on call for emergencies, meaning bed ridden clients are left alone in their own filth all night. Let alone the company still sending us to abusive clients and making us work in uncomfortable situations because they aren't telling us that clients have a different sort of lifestyle so when showing up and the clients asks if we're comfortable, how are we supposed to say "no" and leave. They also say they pay the caregivers for mileage... they only pay for mileage if a client is your vehicle. And they claim drive time is paid but only over 30 minutes away and it's at 7.25 per hour. Scheduling doesn't know how to use a GPS and doesn't schedule caregivers enough time inbetween clients making the clients and families upset with us caregivers. The owners are husband and wife, with an office manager who is the sister of the one owner, the owners sons girlfriend works in the office and they've hired an Articifical intelligence to run their after hours call center. I've also noticed they've removed every single negative review that's been left. In the almost 5 months I worked for them, 75% of my clients complained about the office staff and scheduling and 25% of them have left. I would not recommend this company as an employer or to care for your loved ones.

My sister had a traumatic brain injury. I hired senior helpers to come the day after discharge from…read morea nursing home. NOT ONE PERSON informed me about their financial policy and relationship to treatment. On the day that I thought was planned no one showed up. I called and they said that treatment begins 2 weeks after payment. I had no idea. If they told me I would have been happy to send immediately. The woman on the phone said she could take credit card payment immediately and try to get someone for the next day. They did not On the next call they said they could not come for several days. I am in New York and she is in Lancaster PA alone going out on the road, confused etc. On the day they came (5days after original planned start) they could not get in. Her friend called police and EMS found her under the bed and brought her to the hospital. They apologized for what they called "confusion" but not their neglect. THEY ALSO CHARGED ME FOR THAT DAY!,

Some of the best care a grandson could ask for his granny. Couldn't of asked for a better service.read more

From the owner: Senior and Elderly Home Care Alzheimer's Care, Dementia Care…read moreHands On Personal Home Care Sick or Injured Recovery Assistance Special Needs Home Care

My daughter recently had Day Surgery at Ephrata Community Hospital and her experience was…read moreexcellent. The nurses and staff were very supportive and professional. The surgeon was competent and considerate and she communicated well and answered my questions. They were also very organized and let me know exactly what stage of the procedure my daughter was in by posting it on a screen and also by sending texts.

Never again will I ever go to the Ephrata Hospital ER....I went to the Ephrata Hospital ER on…read moreWednesday evening March 6th, 2019, after falling hard onto my back and the back of my head. The first problem that I had was, I was told to get undressed and put on the hospital gown, I asked if I could leave my underwear on and was told that yes I could. Later on that evening when a different nurse saw I was still wearing underwear, and after she caused me great pain trying to draw blood from my arm, she proceeded to cut off my underpants and a brand new $30.00 bra. I told her I could slip the bra off and she totally ignored me. My other complaint is that the same nurse as above, hurt me and caused pain, and bad bruising to both of my arms, trying to draw blood, and then putting in an IV later. My arms are still sore three days later. I have NEVER in my life ever had anyone have a hard time putting a needle into my arm, and I'm always told that I have great veins for drawing blood. Not only was she apparently unschooled on how to draw blood or put in an IV. She was also very rude, and kept mumbling. Plus she unnecessarily cut off my brand new underwear that I had been told I could keep on! The entire time that I had to deal with her I felt like I was bothering her. My son was getting very angry and was about to go to the desk and demand another nurse because he didn't like the way that she was treating me. I have no idea what her name was, but she was overweight and looked unkept. In the end, I was transferred to the trauma unit at Lancaster General, since Ephrata doesn't even have a trauma unit! That was the best thing that could have happened to me. I had wonderful doctors and knowledgeable nurses, as well as exceptional care for the three days I was at Lancaster General Hospital.

These guys are the absolute best, back in September I had to get a pin put in my hip, now on…read moreJanuary 7th, I had to get my knee replaced. I was lucky enough to get my favorite physical therapist, Melissa back! I've had two nurses come to the house, Ed and Annmarie, you are absolutely amazing. Not sure what I would do without this place, I feel very lucky to have them and highly recommend them.

I need to write a great review about my physical therapist from Mercy Home Health Care. I had my…read morehip replaced May 24th 2017. My physical therapist that came to my house, Keesha Vassel- Ford, what's phenomenal! It was very frustrating not being able to do everyday tasks and she helped me get through it. She gave me confidence that I did not know I had. She treated me with the utmost respect and at the same time it was like she was a friend that I've known for years. She need my recovery so much better I'm so much easier. Anybody who would have her as her as their physical therapist is very very lucky

I was there forth first time and was very impressed as how well I had cared been for. They acted…read morelike I was a respected member of their immediate family. they listened and accommodated and explained everything during my visit. Also when you push the call bell, they answer pretty fast. Most of all they cared for real and met all requests

EXTREMELY AWFUL HOSPITAL. I was assaulted and violated during my echo and tilt table. I left there…read morewith several bruises all over my breasts. When I stated I was uncomfortable and in SEVERE PAIN I was told to "just be quiet, I am almost finished" the nurses leaned all over my body during the procedures. The procedures in general felt 'rushed' as if the nurses did not want to be there and do their job. I felt extremely uncomfortable and violated, I was not reassured once, I was not informed about the process, I felt as if I was being treated like a criminal in a place that is supposed to show you the most care and comfort. There were at LEAST, 8 different nurses in a room with you, one of them will be playing on their phone while the other is playing around on her Apple Watch, while the other is being trained. We are the practice dummies. These nurses are right out of high school and have absolutely no idea what is going on around them. I would never, EVER recommend anybody to this hospital! I am traumatized, I will never be returning. I will need therapy after my experience at this Ephrata hospital. Please, if you care about your health and body, do not go here, do not send your children here.

Dave and Lori in Ephrata worked with me 2 months prior to my knee replacement and again following…read moremy surgery. It was a pleasure working with them. They pushed me, encouraged me and guided me through the whole process. They are both very knowledgeable and personable. I was able to gain strength and mobility quite quickly thanks to their workout plan. I highly recommend Hartz and thank you for making the workouts worthwhile and even fun!

I worked with David and Lori. It was a wonderful experience. Results were terrific and the office…read morehas a great and friendly environment