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Paramount Plumbing & Heating

1.0 (5 reviews)

Services - Paramount Plumbing & Heating

Plumbing inspection

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Washington Home Doctors

Washington Home Doctors

4.3
(18 reviews)

I read the reviews and saw the pics and was feeling good vibes regarding this company. Let me start…read moreby saying that I was so excited when Earl informed me that I could receive same day service. I sent pictures, discussed the process, pricing, and even what to expect and how others prepare once the water was turned off. The men arrived on time, they were greeted and then proceeded to tackle the four hour project. After removing my system, I was presented with price gouging ...$350!! I was informed that the pipes would have to be replaced because my system was corroded! During this conversation, I noticed that the *meter was still in place!! Earl informed me that the *meter would be removed and reinstalled in order to get to the water heater out of the space; I was remembering that it wasn't removed with the prior installation. After sending multiple pictures, giving the year that my home was built, and believing I was dealing with exceptional professionals, I was not expecting any surprises. After being presented with an unexpected fee, I called Earl and he didn't take responsibility for not informing me that there could be a chance that the condition of my pipes could be an issue ... at this point I'm remembering to breath and just asking Jesus to take the wheel!! "Supply and install new manufacture required expansion tank and relief valve vent tube" was included in the initial proposal. Looking at the before and after pics, the condition of my pipes was not an oversight! Please be careful and request an itemized statement with the proposal b/c Earl informed me that b.c the *meter was not removed, I received a credit and only owed an additional $100 ...what a shame. Thank you to the men who did the work and left my home spotless!! Blessings.

I am Jenny Du. I posted a plumbing service request and received a call from your company. You…read morearranged for your plumber Earl to contact me directly. He claimed to have spoken with my tenant, understood the issue, and could come later that day for an inspection. He stated clearly that there would be a flat rate inspection fee of $59.95, as advertised and above message sent to me via your Yelp page. I provided my credit card number based on that agreement and waited for updates. By 8 PM, I had received no call. Upon contacting my tenant, I learned that the plumber had visited, did minimal work, stayed for less than an hour, and left. I immediately checked my credit card and found an unauthorized charge of $495. The next morning, I called your number but received no answer. When I reached the plumber directly, he admitted he was going to call me but chose not to because it was "too late." He claimed the $495 was a "inspection fee" and that an additional $450 would be needed to complete the repair. We had a brief dispute, and I informed him I would pursue this matter through formal channels. I have since disputed the unauthorized charge with my credit card company and am awaiting resolution. Meanwhile, your continued efforts to contact the property owner through third parties to seek payment are inappropriate and unacceptable. I hereby put you on formal notice of the following: Your advertising and initial representations were deceptive and constitute fraud; You intentionally avoided contacting the cardholder at the time of visit under the pretense of it being too late; You charged a significantly higher amount without authorization; No actual repair was performed since the water was still leaking. and I have written statements, messages, and screenshots from multiple tenants to confirm this. You are instructed to cease all informal contact attempts with me or any associated parties. This matter will be resolved solely through formal and lawful means. If you believe you have a legitimate claim, you are entitled to pursue it through legal channels--as am I. All further communication from my side will be documented and may be used in future legal or consumer protection actions.

AG Heating & Cooling

AG Heating & Cooling

4.6
(132 reviews)

Mike w/ AG Heating & Cooling and his partner were great! They arrived on time and replaced my…read more35-year old system per our agreed Statement of Work & price. I will definitely reach back out to them for any future HVAC needs. Highly recommend!

chose AG Heating Cooling Duct Cleaning in 2025 because their quote was cheaper than other…read morecompanies. I paid approximately $7,900 for the installation of a new Trane HVAC system. Unfortunately, this turned out to be a very expensive mistake. The Trane air conditioning system they installed had refrigerant leaks from the very beginning due to poor installation workmanship. The company promised a one-year warranty and service support, but they never came to inspect the system despite multiple requests. Because we have another HVAC unit serving the attic and the outdoor temperatures were not extremely high for much of the year, we did not realize there was a problem until the summer of 2026, when the weather became much hotter. At that point, we discovered that the newly installed system had essentially lost all of its refrigerant and was barely providing any cooling. After contacting AG again, they finally came out but charged additional fees for leak detection. Even after charging for diagnostics, they were unable to identify any leaks. Instead, they attempted to sell me an additional "leak sealant" service for approximately $395, which I declined. I then hired another HVAC company. They were able to quickly locate two refrigerant leaks, both at the original brazed joints installed by AG. These leaks were found directly at the installation connections and strongly suggest poor workmanship during the original installation. After I provided this information and evidence to AG, the company stopped responding entirely and ignored all further communications. As a result of the prolonged refrigerant loss, I am now concerned that the compressor may also have suffered damage from operating under low refrigerant conditions. I strongly recommend that homeowners carefully consider other HVAC contractors before hiring this company. A lower initial price is not worth poor workmanship, lack of warranty support, unnecessary additional charges, and being abandoned when serious installation problems are discovered. Extremely disappointed with the installation quality, customer service, and accountability. I have photos, videos, and leak test results confirming that the leaks originated from the original installation joints. Please think carefully before trusting this company with a major HVAC installation. ------------------------------------------------------------------------ This response does not address the actual facts. I requested an inspection only two months after installation because I was concerned the system was not operating properly. The company refused to come out. Less than one year after installation, the system had lost essentially all of its refrigerant. After AG charged me $220 for leak detection and failed to locate the leaks, another licensed HVAC company found two leaks at the original brazed joints installed by AG. These were installation-related leaks, not "third-party errors." No third party had worked on or altered those joints before the leaks were discovered. The company later offered to refund the $220 leak-detection fee if I deleted my review. I refused. Instead of accusing the customer of intimidation, the company should explain why a newly installed system lost its refrigerant, why it refused to inspect the system when first contacted, and why another company was able to quickly find two leaks at AG's original brazed connections.

Paramount Plumbing & Heating - plumbing - Updated July 2026

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