I just started going to paradise tanning a couple months ago. I wanted to start with the fact that all the other girls that have helped me out have been so nice. However, yesterday 5/27/26 I had a bad experience with possibly the manager who was a girl with long dark hair and gold nose jewelry who seemed to dismiss me when I was inquiring why they were closing early. She seemed annoyed to answer any of my questions and acted like I was bothering her when I was trying to clarify how long they would be closing early. This was inconvenient since it was 5:30pm and they are supposed to close at 7pm. I was not able to tan and she was very short, made no eye contact, and had very poor customer service skills. I want to try to speak to the owner to explain how unnecessarily rude she was to me. read more

This was one of my favorite places to go have always loved thus place staff are amazing, but there's never a bet that I can tan on so for the last I would say year on and off the regular beds, which I love are always broken then I went in and I know I've been grandfathered into the new membership with a new owner, which was great, but I've had not being able to tan Every time I go in one of the beds are broken and then when I went in two weeks ago, they had none working the girl told me people keep putting lotion on them and ruined the beds and the owner is fed up, trying to replace them so they don't know if they're ever going to be up and running again I thought that was really sad your own business. This is what you deal with couldn't believe it. read more

Go to Tan. It's right up the street and is a way better run business. They have (slightly) better pricing there and they actually replace the bulbs. I literally cannot believe how many beds have A LOT of dead bulbs in them at Paradise. I had to tan 5x per week there to see literally any results. I'm also sour about Paradise because I got conflicting information about cancelling my membership. The front desk staff failed to inform me about the 2-weeks notice window when I asked them and I ended up having to pay for a month that I never used. Management sent me a slightly condescending email but didn't offer any way to fix the situation. Had I not been consistently frustrated with the bulb replacement issue here, I wouldn't be leaving this review. But that coupled with their shady cancellation practices has left me with a bad taste in my mouth. Go to Tan Soquel! read more

I came in with a specific goal: prep my skin with a base tan before vacation to help prevent burning. I don't tan often, so I was intentional about starting early and seeking guidance. I spoke with Joe two weeks ahead of my trip, explained my timing and goals, and followed his suggested plan: start with a Level 1 bed, gradually increase time, and eventually move up in level. I purchased a week of tanning based on that conversation. Day one, I did 10 minutes as discussed. I was a little red that evening, but fine by morning. On day two, I returned for another 10 minutes -- until Joe informed me that the bulbs had just been changed. I specifically asked how that should affect my session time. I asked directly, "Should I just add a couple minutes?" His answer: yes. That was the advice I followed. I did 13 minutes. I felt fine at the time, but by evening, I was severely burned. I barely slept that night. The pain, heat, and itch were intense. The burn worsened over the following days, and then I peeled -- heavily -- for nearly a week. This is exactly what I was trying to avoid before vacation. I returned over a week later to speak with the manager, who told me the opposite of what Joe had advised: that time should be reduced when bulbs are new -- not increased. Because I was still peeling, she advised I not tan again before my trip. So now I'm leaving for vacation with damaged skin and no base tan -- not to mention having paid for a full week of tanning that I didn't use. I understand that people make mistakes, but when you work in an industry where your guidance directly affects people's skin and health, accuracy and accountability are non-negotiable. Unfortunately, that standard wasn't met here. I'll be taking my business elsewhere. read more

What the hell is going on with this place???!! They closed (and didn't even tell their customers why!) like THREE MONTHS AGO in the middle of summer (when people need their tans!!) for "two weeks" and keep pushing back their reopening date but only here on yelp. Still no end in sight and even if they posted a date they will just change it again. They deactivated their website, instagram, disconnected their phone, and offer ZERO updates to customers! This is so unbelievably rude and inconsiderate. I get it, things don't go according to plan, family emergencies, whateverrr... just COMMUNICATE with your paying clients, Jesus Christ. I hope they offer something like a free month to their loyal clients that have been supporting them for years for all of this inconvenience and extremely unacceptable, inconsiderate behavior. Otherwise I am taking my business elsewhere and never coming back. You don't just close your business and ghost your clients. Not cool. At all. read more

I did a walk in last Thursday night. The salon is really cute and clean. The beds are fantastic I did a level 2 and was really impressed I got great color in a single session. I wish I remember the front desk sales rep's name because she was so sweet! read more

Girls at the front desk are always so sweet, helpful, and knowledgeable. The membership is affordable but I think the bulbs could be changed soon. They don't seem as strong as they used to. read more

In response to Vanessa M - you should look at your behavior. Kianna's response to you was correct. She was respecting the customers who were waiting - long before your arrival after the lunch break. The owners of Paradise are very dedicated to providing the absolute best services and supportive of their staff. The salon is clean, beautiful and great beds. I would not go anywhere else! I say thank you Kianna and Maria for always welcoming me with a smile and great customer service! read more

My favorite tanning salon in Santa Cruz! I've been to a few here in town and have frequented several in the LA area, this is still my favorite salon out of all the one I've been to. They've got reasonably great prices, admittedly not as exuberant as some salons that have ridiculously high prices. It's a really nice, spacious and clean space with plenty of beds to pick from (lay down, stand up, Red Light Therapy etc). The staff is always present and really friendly, I've gone enough times that the ones who I interact with often usually know my name, what beds I prefer and how long I like to tan as soon as I step into the door. Love this place, and always happy to come back. read more

Paradise Tanning is incredibly clean and the management and gals that work there are very helpful and friendly, especially in choosing one of the variety of beds. Always feel so great after leaving there! Parking is not an issue and lots of great restaurants and stores including Trader Joe's for convenience after you're done! read more

The service is fantastic. Maria, Kiana, and Joe are always kind, professional, and knowledgeable. One of the reasons I keep coming back is because of them. Thank you read more

Paradise Tanning - Tanning Salon - Skin Care Near Me - Capitola, California

Paradise Tanning is very chic , exquisite and very posh ! I recommend everyone coming here for a tan , these tanning beds are the best and they have the best customer service ! read more

They told their customers that they would be shut a certain amount of time and we have given no way to contact them. Even the email address does not work. I want to cancel my subscription there and I can't even get a hold of anyone. It's been weeks over the time they said they would be shut. read more

Definitely the best place to get your tan on. Great front staff with Maria and Kiana that are very knowledgeable about the beds and the tanning products. Giving this business a step above the rest. read more

I absolutely love this place! I've been coming here for years and I have to say I'm impressed with the new owners improvements. The entire atmosphere is better! They even have a little "hydration station" with different fruit infused water! I typically use the stand up bed because their bronzer bed has been down for a while but they got it back up and running and it's amazing! If you haven't tried it, you definitely should!! (I get the best results in that one). Service is always on point and they have a really good selection of tanning lotion that's reasonably priced! Definitely recommend! read more

Paradise Tanning - Skin Care Near Me - Capitola, California

Amazing customer service! Been coming here for the last 5 years and the workers here are always so kind and knowledgeable! The atmosphere is amazing the second you walk in ! They've got so many lotions to choose from.... A little something for everyone :) ! read more

One of the best owner upgrades in the county !! The care factor is up up up !! New beds and a new fresh attitude!! To the weirdo that took a picture of the staff and posted it in regards to the " mask mandate " ....hey lady !! Read the 100 plus peer reviewed studies that show masks DO NOT WORK against viruses. A virus is 1 micron , if it attaches to a water drop it's 61 microns......ready to follow the science .....the best medical grade mask has an opening of 80 microns. The stupid cloth home made masks and bandannas are in the 90 to 120 microns. For those that can't critically think ....that is like using a window screen to Keep you dry in the rain !!! Maybe stay in your house and wait for your lord and savior Faucci to save you and let the rest of the normal people live their lives in peace !!! read more

I usually never leave reviews but I can't help but be so thankful for kind staff that works at paradise they are so helpful, always going above and beyond. They get to know and learn there customers and it just always good vibes. Great place and you'll get an amazing tan they have so many options I don't know what I would do without them!!! read more

The best tanning salon in the area. I've been a customer for years and always enjoy my visits. They have an incredible staff. Their new VersaSpa is awesome! read more

Their hours are listed on Yelp as closing at 8:00, so you rush across town to get there before then and you're told they close at 7:45 and they won't take any more customers, even though I've been a long time customer for years! I'll be canceling my membership ASAP! read more

I am an avid tanner, I always pay for an unlimited membership, and Paradise is the best salon in this area, in my opinion. The staff is friendly and professional, and the beds are very effective, as they are well maintained with fresh bulbs. I came here after the last salon I went to was repeatedly closed during business hours, and the owner was rude and unaccommodating, not even apologizing that I'd paid $93 in a month to tan, and then paid a babysitter to watch my kids while I tan, only to find the salon closed on a Saturday afternoon during normal business hours, on three separate dates. This salon is always open when it's supposed to be open, it is significantly less expensive than the previous salon, the staff is always great, and I have found that I tan faster at this salon, and need fewer tanning sessions to maintain my glow, I believe because the beds are well maintained. read more

Best tanning salon!!!! Kiana, Maria, and Joe are all so welcoming at this establishment. Melanie has done a phenomenal job with this business! read more

The tanning beds here are fine (used mostly for seasonal affective treatment) but the staff was always quite irritable and unfriendly and frequently rude. I learned that if you just sort of walk in and speak a bare minimum and do your thing and just leave without speaking to them at all or asking any questions at all then it's much less unpleasant, but if you're new to it and need a simple one line explanation of how to use the machine, you will get only grudging and unfriendly answers. read more

My favorite tanning place, the staff is super nice and helpful! I like to go when Kiana is working she's super friendly and explains all the different tanning machines. I've tried spray tans and the tanning beds. I have had good experience with both methods. It's also super clean! read more

The owner of this place was so kind to me. I came in for a spray tan the day before my wedding and she helped me figure out the right level of "coconuts" aka how dark to go. She was so sweet and helpful and my tan came out perfect, not too dark and not orange. When I came back to the same shopping center later that day to pick up my wedding cake, she even let me use her restroom! What an angel. read more

I really like this tanning salon! There's no wait. Everything is super clean. The place looks like it got a facelift it's so nice inside! They have a ton of great lotions and have promotions! I 10/10 recommend Paradise Tanning!!! read more

New Ownership- Nan retired and Melanie, new owner is doing a great job on taking the reigns over! Love the small but noticeable updates she's made to the salon. read more

Is there a manager who represents this company anywhere at all!!??? Never dealt w a more rude stuck up young girl in my life behind the counter, Kianna , wow, I have been asking for a manager for two days now conserving a gift certificate and I've been told this ghost manager would call back and speak to me in store, then was told to write my phone number down and they would call me back "tomorrow" this was today, no phone call, unbelievable horrible service behind the desk, I wish I didn't have tons of coconuts left cause I never want to go into this place again, and their beds suck! read more

Just would like to update my review! Paradise Tanning is a great salon! There bulbs are always new and the salon is always clean! The staff is welcoming an friendly! Wonderful Salon! Best bulbs in town. read more

This was a amazing experience I got welcomed in buy one of the staff I believe her name was maria wonderful young lady it was my first time and was kinda shy but she walked me through everything even made me feel comfortable very nice staff I'll definitely come back it's worth it read more

great service from the staff - good quality, clean bed and tanning room with bottled water available and towel.

I only been going here for about a month always has clean rooms, all the ladies I've met so far very friendly. I drop by after I get off work relax for twenty minutes while getting a tan before heading home. I recommend PT if you need some color added to your life. Penny T read more

I'm genuinely so confused how this place has 4.5 stars. Perhaps the reviews are not from actual customers. Or maybe the girl working at the front desk is new. I had called inquiring about spray tans and she slammed the phone down on me. I thought maybe it was an accident so I called back and she was incredibly rude to me. All I asked were basic questions like what levels there are and if it was a machine, etc since I've never been there. Out of desperation since I had an event I walked in the next day and it was the girl that I spoke on the phone with. I had walked in a couple minutes past 6:30 (I didn't know they take their last spray tan before 6:30 since this was my first time there. I figured as long as I'm out before 7 it would be fine). She made it so awkward and uncomfortable. She was accusing me that I had called right before I got there (I didn't) and said quite a few uncomfortable comments. If the owner is reading this, it is the girl that worked there Wednesday and Thursday evening. You may want to check your phone recordings as I assume I'm not the only one. Also the spray tan is incredibly blotchy yellow orange. Never had a spray tan like this before. It looks so cheap. read more

Always loved tanning here. Excited to start spray tanning. The lady is always so helpful, the other staff is really nice too. Best place to tan, and I've been tanning for 20 years! read more

I've been going to paradise tanning for a while now, I enjoy going Wednesday in the evening, it's usually not too busy. I enjoy making conversation with the young lady in the front she is very helpful and kind! She never fails to make me laugh and my experience Is always amazing ! Their salon is very clean and affordable. I look forward to going every two weeks on Wednesday nights ! 100% recommend !! read more

Love Nan and her darling employees. It's always a pleasure walking in to smiling faces. The facility is clean and they are quick to get you in. Been going here for about 2 years,, lol yes they know me by name ;) The comfort and kindness here is second to none! read more

I really like paradise tanning, Nan is very nice, however I am very frustrated, this is the second time I went to tan and found a sign on the door saying we're closing early(an hour early) that's great I drive from the Westside here and just purchased a week membership. I'm not happy, even worse the girl inside sweeping refused to open the door to speak to me so I had to voice my frustration through glass doors. Idea why not just change your hours to reflect the actual hours of operation? read more

I love coming here! I'm always in love with my tan, the price points for the lotions are excellent, and on top of all of that Nan the owner always knows how to make my day. She has awesome energy! I wouldn't go anywhere else. read more

Kudos to the owners and staff at Paradise Tanning! I hadn't tanned in years but needing some color I found this gem of a salon! The salon has a great vibe and the staff is knowledgeable and accommodating. The girl that helped me was kind and patient with my questions. She helped me find a good lotion to maximize my tan. I left with a nice bit of color and have returned to try the spray tan as well as the lay down beds. Paradise Tanning is a superb experience read more

Wonderful experience going into Paradise Tanning. The salon was clean, staff was friendly and helpful, and the environment was very welcoming. I would highly recommend visiting Paradise Tanning for a top notch experience. read more